HP 2542 issues

scott657 · scott657 #1 (**permalink**)

07-06-2014, 11:57 AM

I just installed HP 2542 printer. When printing from the computer, the print only comes out in gray scale
(B&W) I have installed the latest hp software.

chscag · chscag #2 (**permalink**)

07-06-2014, 12:53 PM

I don't know about the HP 2542, but other HP printers that I have used come with a utility (HP printing utilities) that can set the printer to B&W only. Look to see if you installed the HP utilities and make sure that setting has not been selected. You might also be able to open utilities from System Preferences, Printers & Scanners. Select your Printer and then select Options and Supplies.

scott657 · scott657 #3 (**permalink**)

07-06-2014, 03:27 PM

Using the utility, it will print in color but not from a web page or document.

scott657 · scott657 #4 (**permalink**)

07-06-2014, 07:34 PM

Fixed it. Opened colorsync app and found 2 versions of the printer 1 with gray scale. went to printer selector and eliminated the culprit version problem solved.

chscag #2 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 42,630 Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite	07-06-2014, 12:53 PM I don't know about the HP 2542, but other HP printers that I have used come with a utility (HP printing utilities) that can set the printer to B&W only. Look to see if you installed the HP utilities and make sure that setting has not been selected. You might also be able to open utilities from System Preferences, Printers & Scanners. Select your Printer and then select Options and Supplies. COMMUNITY RULES Writing a Quality Post
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scott657 #1 (permalink)
Member Since: Aug 16, 2012 Posts: 10	07-06-2014, 11:57 AM I just installed HP 2542 printer. When printing from the computer, the print only comes out in gray scale (B&W) I have installed the latest hp software.
	QUOTE Thanks

scott657 #4 (permalink)
Member Since: Aug 16, 2012 Posts: 10	07-06-2014, 07:34 PM Fixed it. Opened colorsync app and found 2 versions of the printer 1 with gray scale. went to printer selector and eliminated the culprit version problem solved.
	QUOTE Thanks

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