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Thread: Printer/Scanner

  1. #1


    Member Since
    Sep 14, 2011
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    Printer/Scanner
    Hi,

    Hoping someone can shed some light on this issue.I have a mid 2011 21.5 ins desktop Maverick and am operating a HP Photosmart printer/scanner all in one job.Have recently changed service provider and am gone completely wireless with regards Mac.It was previously wired from previous phone provider.Printer/scanner has always been wireless.Now whilst the printer is fine the scanner won't scan to Mac.It will accept instruction to overview scan.Well, to be honest it goes straight to that when I click on "open scanner" but that is as good as it gets.The machine scans across the document but won't actually scan to the computer or if it does I can't find it anywhere.It is telling me that it is going to documents but it's not there?? Anyone any ideas? Thanks

  2. #2

    mrplow's Avatar
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    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Pro 9.7, AppleTV (4)
    Depends if you printer supports wireless scanning, not all do. Which model is it?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3


    Member Since
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    It is a HP Photosmart B210 and it has been printing and scanning wirelessly for the last few years no problem !

  4. #4

    osxx's Avatar
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    Will it copy a document if so its a setting if not had this happen with a Photosmart after 4 years it turned out the scanner went bad even though it went through the motions .

  5. #5


    Member Since
    Sep 14, 2011
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    It's printing from the Mac and copying from itself but just not scanning.When you ask it to scan it refers you back to the desktop.I open the scanner and the a window which I have never seen before opens,subdivided into two with details of the settings such as resolution,where it is being scanned to,the name and format.On the side of that is a separate section showing the scan overview which does it's thing and then that's it.When I try again it tells me it has done scanning.I have attached a capture of what happens but with no document on the tray.Come to think of it, is it my imagination or was there a scan folder/section in finder where scans would automatically go unless directed otherwise? Or am losing the marbles.
    Attached Images Attached Images

  6. #6

    osxx's Avatar
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    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    To rule out if the scanner is working correctly if you put anything under the scanner and select copy will it print a copy if so the then its a setting issue or driver issue.

  7. #7


    Member Since
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    Thanks osxx,yes it will copy within itself and print from the mac.Just the scan part is bogey.Where to now can I ask?

  8. #8

    osxx's Avatar
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    Try changing the scan to desktop in the screenshot you posted and pick anything see if it works.

  9. #9


    Member Since
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    No I did try all those things and no joy.Buggin' the life out of me now

  10. #10

    osxx's Avatar
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  11. #11


    Member Since
    Sep 14, 2011
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    206
    Nah, it telling me the scanner is not available now LOL !!!

  12. #12


    Member Since
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    I think I will uninstall and start again.Is there a way to uninstall that driver I have just downloaded?Have Maverick installed

  13. #13

    harryb2448's Avatar
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    It will be in the Applications folder, and simply hit the (-) button under the printer in System Preferences > Printers and Scanners. With the printer connected via USB and powered on, install the driver and hit the little (+) button this time.

    With my Epson after upgrade to Mavericks things changed a little. Hitting the Scan button on the printer now does nothing, however there is a folder called Epson Software in Applications. Opening this brings up the scan application.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  14. #14

    chscag's Avatar
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    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Hey Harry... thanks for the tip. I never noticed the Epson software in my applications folder until you just mentioned it. I don't remember ever seeing it before Mavericks was installed. I guess I should find out what all it's suppose to do....

  15. #15

    harryb2448's Avatar
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    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    Good Idea Charlie. Actually you can no longer scan from the printer ..have to use that package in the Pllications Folder.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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