Results 1 to 15 of 15
  1. #1


    Member Since
    May 06, 2010
    Location
    Ontario, Canada
    Posts
    31
    Specs:
    27" iMac (2.7 GHz i5, 16 GB 1333 MHz DDR3 RAM, 1TB HDD, OS X 10.8.4)
    LaCie D2 USB 3.0 Thunderbolt HDD not turning on
    I have one of these hard drives, and I love it to pieces, except after last night's power outage, it doesn't want to turn on (the power has since turned back on.) I plug it in to a surge protector strip, flip the power switch, and the blue light on the front blinks once, and that's it.

    This is the drive in question: LaCie - LaCie d2 USB 3.0 Thunderbolt Series

    (For the record, my 3TB Seagate hard drive turns on without a problem, so I'm hoping the power outage didn't damage one drive in particular.)

    Any help would be HUGELY appreciated!

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,033
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    The drive's power supply could have suffered damaged from the power outage and surge. I believe LaCie warrants their drives for 3 years, so it may be a good idea to contact them and perhaps get a RMA and a new drive. If there is critical data on the drive which you need to have, you may be able to remove it from the carrier and place it in a new carrier and get it working again. Of course that will void your LaCie warranty though.

  3. #3


    Member Since
    May 06, 2010
    Location
    Ontario, Canada
    Posts
    31
    Specs:
    27" iMac (2.7 GHz i5, 16 GB 1333 MHz DDR3 RAM, 1TB HDD, OS X 10.8.4)
    Thanks for the tips, chscag! I've got a support ticket open with LaCie, as well as a pending quote request from their data recovery services. (I would love to have the data recovered - everything I have on this drive is backed up elsewhere, save for a little work I did yesterday. Still, it'd be nice to have a functioning Thunderbolt drive to work directly off of; much faster than my machine's USB 2.0 ports.)

  4. #4

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    I'll be interested to hear how you make out, I'd be surprised if the actual drive mech was damaged, it's more likely just the enclosure power supply, as chscag mentioned.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  5. #5


    Member Since
    May 06, 2010
    Location
    Ontario, Canada
    Posts
    31
    Specs:
    27" iMac (2.7 GHz i5, 16 GB 1333 MHz DDR3 RAM, 1TB HDD, OS X 10.8.4)
    Quote Originally Posted by cwa107 View Post
    I'll be interested to hear how you make out, I'd be surprised if the actual drive mech was damaged, it's more likely just the enclosure power supply, as chscag mentioned.
    LaCie got back to me via a tech support ticket, but all they've done so far is ask me if my Mac is turned on, and what sort of connection I'm using (ie, Thunderbolt.)

    After four LaCie drives ****ting the bed on me, and me explaining to LaCie in detail that the drive itself isn't spinning when switched on, they go ahead and ask me if my Mac is on.

    ...
    ...
    ...

  6. #6

    Stretch's Avatar
    Member Since
    Jan 13, 2007
    Location
    Central New York
    Posts
    4,773
    Specs:
    15in i7 MacBook Pro, 8GB RAM, 120GB SSD, 500GB HD
    Lacie is one company I'd never recommend products from. Your story falls in line with everything else I've heard. I don't trust their customer service, and I sure don't trust their products.
    Blog and Photo Gallery: http://philolin.me/

    Currently running OS X 10.10

  7. #7


    Member Since
    May 06, 2010
    Location
    Ontario, Canada
    Posts
    31
    Specs:
    27" iMac (2.7 GHz i5, 16 GB 1333 MHz DDR3 RAM, 1TB HDD, OS X 10.8.4)
    Quote Originally Posted by Stretch View Post
    Lacie is one company I'd never recommend products from. Your story falls in line with everything else I've heard. I don't trust their customer service, and I sure don't trust their products.
    This is painful to think, given that their product design is just so damn elegant. There's more to tech than looks, yes, but if only LaCie's seemed to align.

  8. #8

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by schwabby View Post
    This is painful to think, given that their product design is just so damn elegant. There's more to tech than looks, yes, but if only LaCie's seemed to align.
    Yep, we do see a fair number of complaints about failed LaCie externals. It is unfortunate because their designs are very attractive. If you don't get anywhere with their support folks, I'd consider buying an external case and just transplant the drive mech over to it. Chances are, the drive itself is fine.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  9. #9

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    21,722
    Specs:
    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    Alas elegance does not equate with great performance and long life.

    Suggest sticking with Western Digital products.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  10. #10


    Member Since
    May 06, 2010
    Location
    Ontario, Canada
    Posts
    31
    Specs:
    27" iMac (2.7 GHz i5, 16 GB 1333 MHz DDR3 RAM, 1TB HDD, OS X 10.8.4)
    Quote Originally Posted by cwa107 View Post
    Yep, we do see a fair number of complaints about failed LaCie externals. It is unfortunate because their designs are very attractive. If you don't get anywhere with their support folks, I'd consider buying an external case and just transplant the drive mech over to it. Chances are, the drive itself is fine.
    Yeah, I know the drive itself is fine - I don't think there's any way for it not to be at this stage. I'm gonna see what that warranty can do for me, as I unfortunately can't afford to replace a drive at this time.

  11. #11


    Member Since
    May 06, 2010
    Location
    Ontario, Canada
    Posts
    31
    Specs:
    27" iMac (2.7 GHz i5, 16 GB 1333 MHz DDR3 RAM, 1TB HDD, OS X 10.8.4)
    Quote Originally Posted by harryb2448 View Post
    Alas elegance does not equate with great performance and long life.

    Suggest sticking with Western Digital products.
    Alas indeed, and shame. My Seagate drives have also always been fine. Comparable to WD, would you say?

  12. #12

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    21,722
    Specs:
    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    Same manufacturer nowadays lol!
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  13. #13


    Member Since
    May 06, 2010
    Location
    Ontario, Canada
    Posts
    31
    Specs:
    27" iMac (2.7 GHz i5, 16 GB 1333 MHz DDR3 RAM, 1TB HDD, OS X 10.8.4)
    Okay, everyone who's replied - thank you all for your insight.

    However, I just turned my troublesome drive on whilst having the Thunderbolt cable plugged into my girlfriend's MacBook, and lo and behold, it works.

    Ergo vis-a-vis concordantly: the problem lies with my Mac and/or TB ports.

  14. #14

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by harryb2448 View Post
    Same manufacturer nowadays lol!
    Unless I missed some very big news, Western Digital and Seagate are still independent of one another. Though both have made very large acquisitions in recent years, which has consolidated the market down to these two as the last really big players.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  15. #15

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,872
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by schwabby View Post
    Okay, everyone who's replied - thank you all for your insight.

    However, I just turned my troublesome drive on whilst having the Thunderbolt cable plugged into my girlfriend's MacBook, and lo and behold, it works.

    Ergo vis-a-vis concordantly: the problem lies with my Mac and/or TB ports.
    Ouch. Not good.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. LaCie Rugged Thunderbolt USB 3.0 vs. Fusion Drive
    By perrya in forum OS X - Operating System
    Replies: 3
    Last Post: 06-18-2013, 06:37 PM
  2. LaCie Rugged Thunderbolt USB 3.0 vs. Fusion Drive
    By perrya in forum OS X - Operating System
    Replies: 0
    Last Post: 06-18-2013, 03:44 PM
  3. LaCie 1TB Thunderbolt/USB 3.0 HD Issues?
    By MikeV99 in forum Other Hardware and Peripherals
    Replies: 4
    Last Post: 09-27-2012, 02:39 PM
  4. LaCie Thunderbolt Drives are out
    By BrianLachoreVPI in forum Other Hardware and Peripherals
    Replies: 21
    Last Post: 09-21-2011, 10:43 PM
  5. LAcie External USB HDD Isn't "Readable"
    By raeraez in forum Other Hardware and Peripherals
    Replies: 1
    Last Post: 06-08-2010, 03:00 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •