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  1. #1


    Member Since
    Jun 12, 2013
    Posts
    6
    Microsoft keyboard keeps disconnecting
    Not sure if this is the right place to post. I have a Mac laptop. I just got a Microsoft bluetooth keyboard to use with it. It works fine. But every time it reconnects, it brings up the window that requires you to press 2 keys and then select the keyboard type. If I just close the box and don't do anything the keyboard still works. But whenever I turn it on, or if I don't use it for more than about 7 minutes at a time, it disconnects, and then I have to wait for it to come back on and then close the box again before it will work. How do I make it stop doing this? I can't find anything in the bluetooth settings that would be causing this. Help! It's incredibly annoying!

  2. #2

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
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    8,820
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    What Macbook do you have? What version of OS X are you using? How many other Bluetooth devices do you have around the keyboard/Macbook? It sounds like an interference problem since it's reconnecting.
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  3. #3


    Member Since
    Jun 12, 2013
    Posts
    6
    I have a Macbook Pro, OS X 10.6.8. Snow Leopard. The only other bluetooth thing on is my Apple mouse.

  4. #4

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,820
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    Does the Apple Mouse disconnect and reconnect as well? Does the MS keyboard stay connected to another computer with Bluetooth?
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  5. #5


    Member Since
    Jun 12, 2013
    Posts
    6
    The mouse does not disconnect. There's been a handful of times over the few years I've had the computer that it's disconnected momentarily, but that's it. The keyboard doesn't want to connect to another computer to test it. We have another Mac (a desktop) and it's not even finding the keyboard.

  6. #6

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    22,808
    Specs:
    Imac 27", i7 3.5GHz, 3TB Fusion drive, 32GB memory, macOS Sierra.
    Did you install drivers for the keyboard? Usually available from Microsoft. If not this model use Google and enter model number.


    https://www.microsoft.com/hardware/e...-keyboard-6000
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  7. #7


    Member Since
    Jun 12, 2013
    Posts
    6
    Installed drivers. Still disconnecting. :-( WHat else can I try? Otherwise I'm going to have to return it...

  8. #8

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,820
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    Did the keyboard come with it's own USB dongle or was it expected to be connected over Bluetooth alone? The fact that it does connect means that it is OK with Bluetooth, and if the drivers don't fix it all up..not sure what else you can try..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  9. #9


    Member Since
    Jun 12, 2013
    Posts
    6
    It's just bluetooth. It works fine other than the fact that it disconnects after it's not used for a little bit and then doesn't recognize it again. I don't knwo what to do with it... is it just this particular keyboard that's faulty, or woudl they all do the same thing?

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