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Other Hardware and Peripherals Other Apple systems and peripherals discussion.

Microsoft keyboard keeps disconnecting


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Hollywood04

 
Member Since: Jun 12, 2013
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Not sure if this is the right place to post. I have a Mac laptop. I just got a Microsoft bluetooth keyboard to use with it. It works fine. But every time it reconnects, it brings up the window that requires you to press 2 keys and then select the keyboard type. If I just close the box and don't do anything the keyboard still works. But whenever I turn it on, or if I don't use it for more than about 7 minutes at a time, it disconnects, and then I have to wait for it to come back on and then close the box again before it will work. How do I make it stop doing this? I can't find anything in the bluetooth settings that would be causing this. Help! It's incredibly annoying!
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What Macbook do you have? What version of OS X are you using? How many other Bluetooth devices do you have around the keyboard/Macbook? It sounds like an interference problem since it's reconnecting.

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Hollywood04

 
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I have a Macbook Pro, OS X 10.6.8. Snow Leopard. The only other bluetooth thing on is my Apple mouse.
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Does the Apple Mouse disconnect and reconnect as well? Does the MS keyboard stay connected to another computer with Bluetooth?

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Hollywood04

 
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The mouse does not disconnect. There's been a handful of times over the few years I've had the computer that it's disconnected momentarily, but that's it. The keyboard doesn't want to connect to another computer to test it. We have another Mac (a desktop) and it's not even finding the keyboard.
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Did you install drivers for the keyboard? Usually available from Microsoft. If not this model use Google and enter model number.


https://www.microsoft.com/hardware/e...-keyboard-6000

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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Hollywood04

 
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Installed drivers. Still disconnecting. :-( WHat else can I try? Otherwise I'm going to have to return it...
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Did the keyboard come with it's own USB dongle or was it expected to be connected over Bluetooth alone? The fact that it does connect means that it is OK with Bluetooth, and if the drivers don't fix it all up..not sure what else you can try..

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Hollywood04

 
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It's just bluetooth. It works fine other than the fact that it disconnects after it's not used for a little bit and then doesn't recognize it again. I don't knwo what to do with it... is it just this particular keyboard that's faulty, or woudl they all do the same thing?
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