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  1. #1


    Member Since
    Apr 23, 2012
    Posts
    22
    HP Photosmart not working wireless
    Hi, I have just bought the HP Photosmart 5520 wireless printer, can't get my mac to talk to it, any suggestions please??

  2. #2

    MYmacROX's Avatar
    Member Since
    Mar 17, 2009
    Posts
    3,625
    Specs:
    2008 15" MBP Yosemite, 2012 21.5" iMac Yosemite
    Does your Mac meet the minimum system requirements for that printer?

    •Mac OS X v10.6, Lion, or Mountain Lion; Intel® Core™ Processor; 1 GB HD; CD-ROM/DVD or Internet; USB

    Did you use the install disc or did you prompt your Mac to discover the printer and set it up that way?
    64GB iPhone 6, 64GB iPad Air 2.

    Reminder: Please include your Mac's specs. This will make it much easier for the other members to assist you.

  3. #3


    Member Since
    Apr 23, 2012
    Posts
    22
    Hi, only just seen your reply and thank you. I have Mac OS X Lion but I added Mountain Lion when I purchased Aperture if that makes sense. I did initially install the disc and then tried to prompt my Mac, to be honest I am not sure what I am doing? Help.

  4. #4

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    22,254
    Specs:
    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    Try downloading from this link. Like Lexmark HP seem to advise drivers for OS assuming what works on Lion works on Mountain Lion:-

    HP Photosmart 5520 e-All-in-One Printer series*-* Download drivers and software - HP Business Support Center
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  5. #5

    MYmacROX's Avatar
    Member Since
    Mar 17, 2009
    Posts
    3,625
    Specs:
    2008 15" MBP Yosemite, 2012 21.5" iMac Yosemite
    If those drivers from the link member harryb2448 provided doesn't work, try removing the printer (in system preferences). Then go into Printer in System Preferences and let your Mac "discover" it. Your Mac should choose the proper driver for you. That's how I did it with my HP photosmart (different model than yours).
    64GB iPhone 6, 64GB iPad Air 2.

    Reminder: Please include your Mac's specs. This will make it much easier for the other members to assist you.

  6. #6


    Member Since
    Apr 23, 2012
    Posts
    22
    Thank you both, will try now

  7. #7


    Member Since
    Apr 23, 2012
    Posts
    22
    Harryb I am getting this message after installing and removing usb cable

    The wireless network settings were successfully downloaded to your device. However, your Mac was unable to locate the device on the network.

    Please make sure that:

    • Your Mac is connected to a wired or wireless network that has access to your device.

    • Your device is connected to the wireless network "aolwireless".

    Click "Retry" to attempt to connect again using the current settings. Click "Go Back" to enter different settings. Do I somehow have to link the Mac and if so how ?

    MymacRox, have tried that before, can print with usb cable attached but as soon as I remove on install get above message

  8. #8

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,910
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Pro 9.7, AppleTV (4)
    OK. I have one of these printers. Bought just last week.

    Here's the best way to setup:
    Download the latest driver for this from the HP site. Do not use the CD.
    Don't connect the printer to your Mac at all.
    Run through the wifi setup on the printer, entering the password etc purely on the printer.
    Once done it will print a network configuration print which will confirm it's connected to your network ok.

    On you Mac go into Printers and remove any previous attempts.
    Restart your Mac and install the driver downloaded from HP.
    You don't need to go through the wireless config option as that's already done.
    The setup will detect the printer on your network and talk you through adding it to your Mac printer list.
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  9. #9


    Member Since
    Apr 23, 2012
    Posts
    22
    Thanks mrplow. Says my printer is offline, will uninstall and try again, nightmare. I skipped set up to avoid configuring and I went to print a document, printer offline

  10. #10

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,910
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Pro 9.7, AppleTV (4)
    But the printer is working ok standalone?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  11. #11


    Member Since
    Apr 23, 2012
    Posts
    22
    Yes if I plug the usb in I can print no problem, so maybe just have to go along with that, easier but just thought being wireless should be able to use that way, thanks for your quick response

  12. #12

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,910
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Pro 9.7, AppleTV (4)
    Sorry, no, what I meant is does it work ok after just doing the wireless setup on the printer?

    Ie is it connected to the network ok? Can it print the network config page ok?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  13. #13


    Member Since
    Apr 23, 2012
    Posts
    22
    Yes have printed the page and says all is ok.

  14. #14

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,910
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Pro 9.7, AppleTV (4)
    So I'd suggest you're right to remove all from your mac and reinstall. But no USB cable. Just let it detect the printer on the network
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  15. #15


    Member Since
    Apr 23, 2012
    Posts
    22
    When I download the programme I get a prompt to connect to the computer. Will try again thanks.

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