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Problems printing to PDF


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neilf

 
Member Since: Apr 12, 2008
Posts: 390
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Hi all,
I seem to remember there was a recent update to my HP printer driver, from Apple. Since then, I am not able to print web pages to a PDF file from certain web sites. Anyone had this problem?
I wonder if this is caused by the printer driver, or by the web site?

To get round the problem, I had to print the web page from W*****s with CutePDF, but it worked.

Neil
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Slydude

 
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We/re going to need a beit more information.

1. Which Mac and OS version are you using?
2. Does this affect all sites or just some? Which ones?
3. Which browser(s) are affected?
4. Which printer is it?
5. Any browser plugins installed/updated recently?
6. Can other documents be turned into PDFs

Sylvester Roque Former Contributing Editor About This Particular Macintosh

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
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neilf

 
Member Since: Apr 12, 2008
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Yeah, sorry:
I sort of think it's the web site now. It's my credit card company, who have only on-line billing, so it's a bit daft that they seem to have negated output to pdf.

Thanks anyway.
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Slydude

 
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Check the site carefully. Some companies offer a way to directly download the information via a pre-done pdf. It is usually found in the account management area once you provide appropriate login / security information. I suspect there is some sore of security issue preventing download / printing until you go through that area.

Sylvester Roque Former Contributing Editor About This Particular Macintosh

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
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neilf

 
Member Since: Apr 12, 2008
Posts: 390
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They used to have the download, but that link changed to "view statement". The statement opens in a new browser (Safari) window, which I then could print to a pdf. Now it opens the print to pdf dialog but the print pages are blank.
I am in the UK, and I don't know if it's the same for you, but trying to talk to a bank here is not easy. They have their call centres in asia somewhere, and their version of English is different to mine.
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