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Other Hardware and Peripherals Other Apple systems and peripherals discussions including the Apple Watch.

Hue Webcam for Mac (snapshot doesn't work)

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Tommy Taliesin

Member Since: Dec 01, 2012
Posts: 1
Tommy Taliesin is on a distinguished road

Tommy Taliesin is offline
Hello all,

I recently purchased a Hue HD webcam compatible
with OS 10.4 and higher. I've installed the drivers
and the Webcam Monitor works, but the snapshot button
doesn't work.

According to the Hue website, the snapshot function
should automatically open when you click the button
on the back of the cam. But it doesn't.

I've looked at their 'troubleshooting' guide but
it only mentions the snapshot function under
the Windows section.

Trouble-Shooting Guide

So I'm wondering if 1) the snapshot function doesn't work
on Macs, or 2) i'm doing something wrong because of my
ignorance regarding these matters. Perhaps there's
some software I've failed to install etc.

If anyone could help me with this, it would be much appreciated.

Much thanks in advance.

Best Wishes

Tommy T.
QUOTE Thanks

Member Since: Dec 06, 2012
Posts: 1
Hue is on a distinguished road

Hue is offline
Hi Tommy

Since Hue is plug and play, it doesn't install any hardware drivers for your Mac so the snapshot button won't work. All installing the software does is give you access to the recording/diagnostic tool, though you can use something else like QuickTime if you prefer. Some users prefer to take snapshots with a keystroke and your standard OS X shortcuts will work for that (i.e. Apple - Find Out How - Mac Basics ). The third option described on Apple's page is the cleanest if you want to take lot of pictures, or you can just use Photo Booth which works with the camera.

It's different for Windows as there are some optional drivers that can be installed, but we found these caused a lot of problems on OS X since there have been so many major changes in each new version, so we use the plug and play method now.

I hope that helped - you're not doing anything wrong!
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