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  1. #1
    jasonr
    Guest
    Angry has your pro mouse quit? Look!
    Did your pro mouse fail b/c the wire that comes out of it is crimped? It is crimped b/c of the way they wrapped it for shipping. It has been bent to the side and fixed there. It was going to fail all along.

    Please file a complaint at www.bbb.org against:
    Apple Computer, Inc.
    2911 Laguna Blvd.
    Elk Grove, CA United States 95758
    (800)776-2333
    apple.com

    Consumers must make Apple admit and right this problem.
    This is my complaint lodged yesterday:

    COMPLAINT INFORMATION:

    Complaint #: 1290***
    Complaint Type: General Complaint (not a car maker)
    Date Received: 11/17/2003
    Primary Complaint Classification: Product Quality
    Secondary Complaint Classification: Guarantee or Warranty Issues
    Complaint:
    The apple pro mouse was packaged tightly, with a crimp in the USB wire, where it comes out of the mouse.
    As I have read in the apple support forum, these mice as mine did, break at that crimp and render the mouse useless.
    As the problem with this mouse originates with the manufacturer's packing practice, I would've hoped to see a recall on them.
    At the very least, replace mine with a non defective one for a $10 to $15 fee, being out of warranty.
    I didn't expect to hear "I've been here a long time and have never heard of this problem" when I know by testimonials that they are destined to break and many have.
    Desired Settlement: Replacement
    Settlement Explanation:
    As I have used the mouse for just over a year and a new one is $49, I would like a new one, without the packaging defect, for $10 to $15.
    Customer Service Rep: Mr. Warranty support
    Product or Service: 7/12/02
    Model Number: M8705LL/A powermac G4
    Account Number:
    Order Number:
    Salesperson:
    Payment Made:
    Purchase Price: 1295
    Disputed Amount: 50
    Payment Method:
    Purchase Date: 6/12/2002
    Problem Date: 6/12/2003
    Complaint Dates: 6/14/2003, 11/17/2003

    Do it please!!!

  2. #2

    Graphite's Avatar
    Member Since
    Feb 25, 2003
    Location
    Tropical Island, Jealous?
    Posts
    5,279
    Specs:
    MacPro 3.0Ghz 16GB RAM, 4x256 Vid, 30''cinema display
    ? I have no problem with my apple pro mouse.

  3. #3
    jasonr
    Guest
    Quote Originally Posted by Graphite
    ? I have no problem with my apple pro mouse.
    Apple has since corected the problem. proving they know it exists.
    You're lucky not to have the crimped wire mouse or do you?
    If so, it's only a matter of time.

  4. #4

    Graphite's Avatar
    Member Since
    Feb 25, 2003
    Location
    Tropical Island, Jealous?
    Posts
    5,279
    Specs:
    MacPro 3.0Ghz 16GB RAM, 4x256 Vid, 30''cinema display
    Yes, I have a crimped wire mouse, and no I do not believe it is a matter of time. I am an optimist, and I believe that I will be one of those 70% that will live a life full of happy macintosh memories.

  5. #5
    jasonr
    Guest
    Quote Originally Posted by Graphite
    Yes, I have a crimped wire mouse, and no I do not believe it is a matter of time. I am an optimist, and I believe that I will be one of those 70% that will live a life full of happy macintosh memories.
    Well, if it does and you get the same treatment as the rest of us who's mouse has failed, I hope you will do right by the consumers and file a complaint.

    Remember, those hair sized wires are now very weak at the bend. Have a back-up mouse at the ready if you need to.

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