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  1. #1


    Member Since
    Jan 10, 2012
    Posts
    3
    Iomega Drive Not Seen
    Hi, I have an iomega ultramax 500 external dive which was working just fine yesterday morning but now is not mounting to my mac, I have an imac and am running osx 10.7.2, I have tried moving the cables around and a usb cable no difference is made, on the system information under fire it shows an unknown device which must be the drive as it's the only thing connected, the drive has my time machine back up on as well as some non backed up photos and other documents, I am not technically minded an am a complete loss and any help would be much appreciated.

    Thank you

    J.

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    49,482
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Hard drives can die suddenly without warning and the same applies whether it's an internal or external model. The electronics on the drive may have failed and now it won't mount.

    If the data on the drive is important, you can try data recovery software. If that doesn't work, you may be able to remove the drive from the iOmega case and mount it in an external carrier or with an adapter and get at your data that way. However, there is no guaranty that it will work.

  3. #3


    Member Since
    Jan 10, 2012
    Posts
    3
    I'm hoping that's the worst case scenario:-0

  4. #4


    Member Since
    Jan 12, 2012
    Posts
    4
    If it truly has failed, externally mounting it is the way to go. If you are just going to miss time machine backups count yourself lucky. I had a WD drive in a previous imac fail and was only able to download files in 10 min intervals with 1hr resting periods between but was able to save all my project data, well worth the labor if the data is dire.

  5. #5

    Ttaylor394's Avatar
    Member Since
    Feb 15, 2011
    Location
    West Virginia
    Posts
    384
    Specs:
    13in rMBP 2014 Yosemite
    #1 go to fix all question coming at you...

    did you restart your Mac?

    heres number 2

    is the hard drives power chord plugged in?

    good luck

  6. #6


    Member Since
    Jan 10, 2012
    Posts
    3
    Hi, I have restarted the machine, checked power, cables etc (replaced firewire cable) and also done a RAM reset thingy, all to no avail, looks like external mounting is going to be the way to go, all I need do now is figure out how to do it!

  7. #7

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    49,482
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Be careful removing it from the original iOmega case. It should be mounted to an adapter connector inside which is part of the case itself. If you can get the case part way off you should be able to move the drive away from the connector.

    Also take note of which interface it's using. It should be SATA but make sure before you buy an external carrier.

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