New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Other Hardware and Peripherals Other Apple systems and peripherals discussion.

Epson 4880 printing problem


Post Reply New Thread Subscribe

 
Thread Tools
grebliaka

 
Member Since: Dec 21, 2011
Posts: 1
grebliaka is on a distinguished road

grebliaka is offline
Hello,

I've been having this problem for more than a month now and tried everything. I haven't found anyone else with a similar problem - the printer doesn't print the whole paper width; it cuts the image widthwise and prints only a part of it in the middle of the paper.

It does the same thing from both Macs that we have. I tried to remove / recreate the printer; uninstall / reinstall the driver. Although when I downloaded a trial version of the RIP software (ColorBurst), it totally took care of the issue and the printer printed normally. The trial period is over now and I'm back to the same issue.

Please help. Any ideas / suggestions will be appreciated.
Thank you!

P.S. I am using Adobe CS5 and Mac OS 10.6.8
QUOTE Thanks
gsahli

 
Member Since: Dec 11, 2010
Posts: 1,073
gsahli is a jewel in the roughgsahli is a jewel in the roughgsahli is a jewel in the rough

gsahli is offline
Have you set the page options with page setup before trying to print?
QUOTE Thanks
RustyCardores

 
Member Since: Aug 23, 2014
Posts: 5
RustyCardores is on a distinguished road

RustyCardores is offline
I'm very late to the party, but my 4880 has just started doing the very same thing.

Did you ever find a solution?
QUOTE Thanks
gsahli

 
Member Since: Dec 11, 2010
Posts: 1,073
gsahli is a jewel in the roughgsahli is a jewel in the roughgsahli is a jewel in the rough

gsahli is offline
RustyC -
If you want help, you need to give us all the details - OS X version, Driver version from within Print & Scan prefs, what you have done so far and the results - in detail.
How about page setup?
How about the options in the print dialog pull-down menu below page size and orientation?
QUOTE Thanks
RustyCardores

 
Member Since: Aug 23, 2014
Posts: 5
RustyCardores is on a distinguished road

RustyCardores is offline
Quote:
Originally Posted by gsahli View Post
RustyC -
If you want help, you need to give us all the details - OS X version, Driver version from within Print & Scan prefs, what you have done so far and the results - in detail.
How about page setup?
How about the options in the print dialog pull-down menu below page size and orientation?
Using 2 machines Mac OSX 10.6.8 & 10.8.5

EPSON Firmware: B02198.1.02.800 (latest)
EPSON Driver: 9.17 (on both machines)
Paper Stock: 17 inch Roll

Custom paper size: 420x115mm (just bigger than image itself)
No Scale to fit
Page Setup: Roll Paper - Borderless (Retain Size)
Layout: Landscape

These are the settings that I have always used without issue.

I can use these same settings from my PC laptop and the image prints in full.

But from the mac, I now only get the middle portion. The problem only started in the last two days, after 2 years of no hassle printing with the very same settings.

The attached image displays the problem.... The screen's print preview shows what should print, but the print itself is only of the middle section.

Cheers
Attached Images
File Type: jpg PrintPROBEM.jpg (513.3 KB, 18 views)
QUOTE Thanks
gsahli

 
Member Since: Dec 11, 2010
Posts: 1,073
gsahli is a jewel in the roughgsahli is a jewel in the roughgsahli is a jewel in the rough

gsahli is offline
RustyC - are you saying you only have the issue on 10.9.x? not 10.6.x?
I don't find this printer listed in the currently-supported printer software available list:
OS X: Printer and scanner software available for download

Going to be hard to troubleshoot without a supported driver...
Have you ever tried the gutenprint drivers? Good at least for troubleshooting.
Gutenprint for Mac OS X
QUOTE Thanks
RustyCardores

 
Member Since: Aug 23, 2014
Posts: 5
RustyCardores is on a distinguished road

RustyCardores is offline
Quote:
Originally Posted by gsahli View Post
RustyC - are you saying you only have the issue on 10.9.x? not 10.6.x?
I don't find this printer listed in the currently-supported printer software available list:
OS X: Printer and scanner software available for download

Going to be hard to troubleshoot without a supported driver...
Have you ever tried the gutenprint drivers? Good at least for troubleshooting.
Gutenprint for Mac OS X
No, the problem exists on both 10.9 & 10.6, but I have no issues with Win 8.1

The drivers are downloaded from EPSON and suitable for both the mac OS's.

I will investigate Gutenprint now.
QUOTE Thanks
pm-r

 
Member Since: Oct 16, 2010
Location: Brentwood Bay, BC, Canada
Posts: 529
pm-r is a jewel in the roughpm-r is a jewel in the rough

pm-r is offline
After "after 2 years of no hassle printing" I'd suggest the problem is not with any drivers unless they got updated somehow in the background and the new ones are goofy. Doubtful.

But does the problem happen when printing a page from any application or even printing a Safari web page or PDF file???

And does the printer's test page print correctly?
QUOTE Thanks
RustyCardores

 
Member Since: Aug 23, 2014
Posts: 5
RustyCardores is on a distinguished road

RustyCardores is offline
Quote:
Originally Posted by pm-r View Post
After "after 2 years of no hassle printing" I'd suggest the problem is not with any drivers unless they got updated somehow in the background and the new ones are goofy. Doubtful.

But does the problem happen when printing a page from any application or even printing a Safari web page or PDF file???

And does the printer's test page print correctly?
I'm thinking it must have been a background update.

If I use the Gutenprint driver the images will print in full from Photoshop. The colour is not faithful (not even close) but at least it shows that the size issue is related to the current driver and not an application issue as such.
QUOTE Thanks
gsahli

 
Member Since: Dec 11, 2010
Posts: 1,073
gsahli is a jewel in the roughgsahli is a jewel in the roughgsahli is a jewel in the rough

gsahli is offline
I think you should talk to Epson.
And leave feedback for Apple at apple.com/feedback.
(including the fact that no Stylus Pro drivers are listed on the software availability list - link above.)
QUOTE Thanks
RustyCardores

 
Member Since: Aug 23, 2014
Posts: 5
RustyCardores is on a distinguished road

RustyCardores is offline
Quote:
Originally Posted by gsahli View Post
I think you should talk to Epson.
And leave feedback for Apple at apple.com/feedback.
(including the fact that no Stylus Pro drivers are listed on the software availability list - link above.)
I have submitted a support case with EPSON. I will wait till I hear from them now, as it's doing my head in.
QUOTE Thanks
pm-r

 
Member Since: Oct 16, 2010
Location: Brentwood Bay, BC, Canada
Posts: 529
pm-r is a jewel in the roughpm-r is a jewel in the rough

pm-r is offline
Epson's earlier advice about not using the Gutenprint drivers is a bit interesting - if it still applies, but it may be worth checking on what drivers are being used, and with each document just in case.
Epson Stylus Pro 4880, FAQ - Technical Support - Epson Canada, Limited.

I'm also suspicious of what Epson driver version is in use, and a possible "background" update as the problem just seemed to start and it seems their latest diver was released recently:
Printer Driver v9.14
14/07/14

But with the same problem on both Macs seems a bit odd.

I don't suppose that using the OS X Reset Print Services would help, or would it...???

Anyway, let's hope that they can provide a solution.

It seems a bit odd to me that the specs for the Epson Stylus Pro 4880 lists Mac OS X compatibility, yet I don't see it listed in Apple's list of supported devices:
OS X: Printer and scanner software available for download

Good luck.
QUOTE Thanks

Post Reply New Thread Subscribe


« Can't Scan to MBP with HP C4600 Photosmart all-in-one printer | Looking for Home Office Printer »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Problem with printing to a shared printer on WinXP unkn0wn OS X - Operating System 0 12-13-2010 01:12 PM
Problem printing to Epson 3800 rafem Other Hardware and Peripherals 1 06-11-2010 10:18 PM
Problem With Printing Queue annon Apple Desktops 0 06-01-2010 03:35 PM
Scanner Problem (Epson) scoostraw Apple Desktops 7 12-19-2006 09:17 PM
Network Printing Problem Johnny Alien Internet, Networking, and Wireless 1 06-03-2005 08:08 PM

All times are GMT -4. The time now is 07:55 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?