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  1. #1


    Member Since
    Jun 08, 2009
    Posts
    22
    Specs:
    macbook pro 2.9 GHz OSX Yosemite 10.10
    WD My Book external drive help
    Hope someone can help me. I've been using external drives to back up my macbook with no problems. I recently purchased a WD My Book 1TB external drive and have backed up files. I had never tried to retrieve files until now...and I can't locate any of my backups. When I try the retrieve tab, all that pops up is the screen that directs me to select where I want the retrieved files to go. The "apply" option for retrieved contents is grayed out. I didn't think locating my files would be this difficult...

    Any help anyone can give is greatly appreciated.

  2. #2

    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    What backup application did you use ?

  3. #3


    Member Since
    Jun 08, 2009
    Posts
    22
    Specs:
    macbook pro 2.9 GHz OSX Yosemite 10.10
    I used the WD SmartWare. I just followed the prompts when I installed it.

  4. #4

    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    I never used the Smartware but did you update the firmware for the drive ,unless I am mistaken they got an across the board update for the last week or two in September for both Smartware and drivers. You could also try Repair Disk Permissions in Disk Utilities.

  5. #5


    Member Since
    Jun 08, 2009
    Posts
    22
    Specs:
    macbook pro 2.9 GHz OSX Yosemite 10.10
    Did not update...will try and see if that works. Thanks.

  6. #6


    Member Since
    Jun 08, 2009
    Posts
    22
    Specs:
    macbook pro 2.9 GHz OSX Yosemite 10.10
    So I finally had time to spend hours and hours trying to get the drive to work. Still nothing. Everything appears to have installed, including firmware update and smartware update. But when I go to "retrieve" option, there are no files listed. But the drive itself is showing content backed up. I keep getting prompt to install smartware update. I don't have enough space on my hard drive to use Time Machine to back up. Any help is appreciated. I feel like I wasted my money. Thanks.

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