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  1. #1


    Member Since
    Sep 06, 2011
    Posts
    6
    Printing problem on mac with HP 5550n
    Hi all, quick question.

    I have lion OS if it makes a difference, and I'm using an HP 5550n printer to print eBay packing slips. The problem I have is that if I'm printing a fair amount in one go, say 150, the information on the slips is getting lower & lower on the pages? Like sliding down the page... e.g. 1st is fine & by the time I get to page 150 the logo & address is 1/3 way down the packing slip.

    It was fine on windows pc so I don't think its the printer, its just happened since I went Mac.

    Any help would be great I've tried playing around with margins etc in the printer settings but I think I'm missing something really simple !

    Thanks

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,989
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Moved to proper forum.

    The only suggestion I can give you for now is to check with HP to see if there is an updated driver available for Lion. What you're seeing is not an operating system problem, it's a driver issue. And the only way to resolve that is with either an update driver or another driver that works.

    You could also try removing the printer and reinstalling it. However, be sure to check the HP site for updated drivers first.

  3. #3


    Member Since
    Sep 06, 2011
    Posts
    6
    Ok, I'll try. It was same on the previous OS whatever it was 10.6 or something. The driver was found as soon as the printer was turned on and its the same on Lion, I have posted the same question in the HP forum so fingers crossed. I just don't get it, windows coped with it easily with "page layout"

  4. #4

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
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    19,782
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    They only appear to have drivers for OS X up to 10.6 (here). If you're using the Apple supplied drivers, you could contact HP to see if they have 10.7 drivers in the works or as a worst case, you could try the 10.6 drivers.
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  5. #5


    Member Since
    Sep 06, 2011
    Posts
    6
    HP Products with Print Drivers Supported in OS X 10.7 Lion and Mac OS X 10.6 Snow Leopard - HP Customer Care (United States - English)

    Does this say the printer is supported? I'd be surprised if it wasn't.. It was expensive ! lol

  6. #6

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,782
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    I didn't see the printer in that list but that doesn't mean it won't work. If OS X recognized it and set it up, it can work with your printer (why else set it up?). Have you checked Software Update for updated drivers? I know I've gotten updated print drivers (they weren't for an HP printer but it's worth a look).
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
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  7. #7


    Member Since
    Sep 06, 2011
    Posts
    6
    Just doing software update, 1st thing its found is printer software .... ooh.. exciting lol

    Fingers crossed eh?

  8. #8


    Member Since
    Sep 06, 2011
    Posts
    6
    Software update worked, sorry for such a dumb question. I've just come from windows... I kinda guessed that X Lion would automatically install the best drivers.

    Its all good now - Thanks for your help

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