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Thread: HP scanner

  1. #1


    Member Since
    May 15, 2010
    Posts
    66
    Specs:
    iMac 21.5 9/3/10 OS X Mavericks 10.9.1 Firefox 26,0 iPad, iPod Touch
    HP scanner
    I'm having trouble getting my HP f4480 deskjet to scan. Prints fine but attempts to scan result in error message= "sorry, an unknown error has occurred" after the scan starts.
    My iMac is a one year old 21.5 running OS X 10.6.8

    Uninstalling hp software and re-installing did not help nor did any of the suggestions from hp support.
    I recall once before having a problem with this all-in-one unit that was solved by removing hp software and using OS X to run it. This time that was not the solution.

    Your help will be appreciated.

    Bill

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,286
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Try VueScan instead. It works with just about any scanner.

  3. #3

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,541
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    Vuescan is a great app.

    If you've been using the HP scan software, try Image Capture and see if that will work also.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  4. #4


    Member Since
    May 15, 2010
    Posts
    66
    Specs:
    iMac 21.5 9/3/10 OS X Mavericks 10.9.1 Firefox 26,0 iPad, iPod Touch
    By golly, that worked and I'l scan from Image Capture now.
    Thank you.

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