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Thread: Trouble with a Samsung printer
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03-13-2011, 12:12 PM #1
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Trouble with a Samsung printerMy co-worker tried a firmware update on a CLX-3175FW laser printer, and now it's hung or frozen!
I tried a fresh firmware update with my Windows machine, but get the same problem: the printer's display reads "Image Error - reset printer" and all buttons are unresponsive.
I haven't had much luck finding a solution via Google, and all the shops in town suggest just sending it to Samsung.
Any advice? Thanks.
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03-13-2011, 12:47 PM #2
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Call samsung, they may know some clever reset procedure to unfreeze it
Member of the Month September 2008 & August 2012| Found advice useful? – use the rep system
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03-13-2011, 08:13 PM #3
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I would guess that your co-worker "bricked" his Samsung printer with the firmware update. As advised, give Samsung a call and ask if there is a way to undo the update. Never apply a firmware update to a hardware device unless there is good reason to do so. (Like it's needed to make the device work right.) Firmware updates are dangerous and can render a device useless if they fail.
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