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  1. #1

    Member Since
    Dec 18, 2010
    Trouble with a Samsung printer
    My co-worker tried a firmware update on a CLX-3175FW laser printer, and now it's hung or frozen!

    I tried a fresh firmware update with my Windows machine, but get the same problem: the printer's display reads "Image Error - reset printer" and all buttons are unresponsive.

    I haven't had much luck finding a solution via Google, and all the shops in town suggest just sending it to Samsung.

    Any advice? Thanks.

  2. #2

    louishen's Avatar
    Member Since
    Oct 22, 2007
    Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver
    Call samsung, they may know some clever reset procedure to unfreeze it
    Member of the Month September 2008 & August 2012 | Found advice useful? use the rep system

  3. #3

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Fort Worth, Texas
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    I would guess that your co-worker "bricked" his Samsung printer with the firmware update. As advised, give Samsung a call and ask if there is a way to undo the update. Never apply a firmware update to a hardware device unless there is good reason to do so. (Like it's needed to make the device work right.) Firmware updates are dangerous and can render a device useless if they fail.

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