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Other Hardware and Peripherals Other Apple systems and peripherals discussion.

HP Photosmart C5280 doesn't want to scan


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renegad358

 
Member Since: Oct 31, 2010
Posts: 1
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Dear all,

yesterday I've installed the new iMac i3 for my dad. Everything went well but one (for him) important thing didn't work:

He's a HP Photosmart C5280 printer / scanner. I've download and installed the lastet drivers and software package rom the hp website - installation went well. Printing works fine but scanning NOT. And this is the problem. In case I open the scan program and start scanning a document, the hp starts scanning for a few seconds (sometimes only moments) and then the following error message appears on the screen: Unknown issue (or german 'Unbekannter Fehler'). Has anybody of you a helpful tip?

Until yesterday my dad used a Windows PC and the printer / scanner combination worked even the scanning functionality.

Looking forward to your answers

Stephan
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Shadylady

 
Member Since: Jan 11, 2010
Location: Cambridgeshire, UK
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Mac Specs: iMac7,1 2.4 GHz OSX 10.6.5

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Have you downloaded the latest drivers from Apple? Also, try scanning from Preview to see if that works.
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clive12

 
Member Since: Sep 22, 2010
Location: London
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Mac Specs: Imac 21.5 Inch 3.06 GHZ 4GB Ram 500 Gig HD, Ipad 32 GB, Iphone 4S 16 GB.

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Quote:
Originally Posted by renegad358 View Post
Dear all,

yesterday I've installed the new iMac i3 for my dad. Everything went well but one (for him) important thing didn't work:

He's a HP Photosmart C5280 printer / scanner. I've download and installed the lastet drivers and software package rom the hp website - installation went well. Printing works fine but scanning NOT. And this is the problem. In case I open the scan program and start scanning a document, the hp starts scanning for a few seconds (sometimes only moments) and then the following error message appears on the screen: Unknown issue (or german 'Unbekannter Fehler'). Has anybody of you a helpful tip?

Until yesterday my dad used a Windows PC and the printer / scanner combination worked even the scanning functionality.

Looking forward to your answers

Stephan
I have the same issue with a HP Officejet 4580 was using it on my pc and it worked fine but doesnt scan on the Mac.

On checking it would appear HP no longer support scanning on a Mac on a number of their devices.

There isnt any fix for it from HP but managed to scan using the inbuilt scanning software on my Mac.

Everything else works fine its just the scanning that will no longer work.
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