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Thread: magicJack

  1. #1


    Member Since
    Jul 23, 2010
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    magicJack
    I have two laptops; one a very new MacBook Pro and one a two-year-old MacBook Pro. I use magicJack on my newer laptop all the time, but when I try and use it on the older laptop (both running Snow Leopard) it will not work.

    It seems to be logging in correctly (I am asked for my magicJack email address and password), but then it hangs on

    "Starting, please wait..."

    after a minute or so I receive the following message:

    "Please connect to the Internet and double click here [error 20]"

    Error 20 seems to come up (according to magicJack) when a firewall on the computer is blocking its communication, but I have not turned on any firewall software.

    It's so odd that it works on one laptop and not the other when they are both Intel and running the same operating system. Any help would be appreciated.

  2. #2

    schweb's Avatar
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    I've moved your post to a more proper forum; please be sure to check the forum descriptions in the future to find the best place to post.

    By posting in the right forum you help people not only find your question faster, but it helps others looking for the same information in the future.

    Thanks for understanding!
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  3. #3


    Member Since
    Jul 23, 2010
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    Thanks for helping me put my question in the right place!

  4. #4


    Member Since
    Nov 26, 2010
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    Where Can I find Answer
    I am sorry Where is was DrSchoen question on Error 20 MagicJack moved to?


    I am also having problems connecting MagicJack to my Mac Book OS X 10.6.4

    I also get:

    "Please connect to the Internet and double click here [error 20]"

    I am new at this and I having problems navigating the search in this Forum.

    Thanking you in advance for your help.

  5. #5

    chscag's Avatar
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    Jan 23, 2008
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    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    The thread has already been moved to this forum. (Other Hardware.....) You posted to it by replying.

    As far as what error 20 means and how to resolve it, that's something you need to ask the MagicJack support people.

  6. #6


    Member Since
    Jan 22, 2010
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    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    If you've turned on the Mac's software firewall, turn it off.

    If it's already off, check with the MagicJack people about what port on your router or modem needs to be opened for MJ to work, and then follow the instructions in the manual for your router or modem to open that port.

  7. #7

    rman's Avatar
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    Dec 24, 2002
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    Specs:
    2 x 3.0GHz Quad-Core, 6GB OS X 10.6.8 | 15in MacBook Pro 2.2GHz OS X 10.6.8 | 64GB iPad 2 WiFi
    Cool
    Quote Originally Posted by Rod007 View Post
    I am sorry Where is was DrSchoen question on Error 20 MagicJack moved to?


    I am also having problems connecting MagicJack to my Mac Book OS X 10.6.4

    I also get:

    "Please connect to the Internet and double click here [error 20]"

    I am new at this and I having problems navigating the search in this Forum.

    Thanking you in advance for your help.
    magicJack - Knowledgebase/FAQ

    Now search for error 20, I could not link to the results of the search
    Life isn't about waiting for the storm to pass, It's about learning to dance in the rain!

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