New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Other Hardware and Peripherals Other Apple systems and peripherals discussion.

AC Adapter piece and authorized dealer selling smuggled hardware


Post Reply New Thread Subscribe

 
Thread Tools
expatgirl

 
Member Since: Mar 02, 2009
Location: I am an expat girl living in Thailand
Posts: 90
expatgirl is an unknown at this point
Mac Specs: The New Macbook

expatgirl is offline
I needed a new adapter for my mac book. So I went to the Authorized Apple store here in Thailand (a far cry from the Apple stores in US) and bought one but the plug is not for Thailand. I bought my mac in Thailand.

So I call him up and he said buy an adapter for $1 and sorry but this is the plug they have in Malaysia!! So obviously (?) this has been smuggled in from Malaysia

1. The Apple store does not ship to Thailand nor have just the little piece I need
2. How do I report this instance to apple and also request the piece?

No it is not an option to take it back. Luckily I still had my extension but now can not use it without the extension.
and impossible to take it back. Return policies are not so liberal in this 3rd world country.

Thank yo.
Attached Images
File Type: jpg apple04.jpg (5.1 KB, 0 views)
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 41,366
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite

chscag is offline
Why would it be smuggled in from Malaysia? Apple computers are made and assembled in China - and most other electronic equipment is made and assembled throughout Asia including Malaysia.

Anyway, since it's only an AC plug adapter which enables use for the 220-240 V Thai mains, I don't see what the problem is?

Regards.
QUOTE Thanks
expatgirl

 
Member Since: Mar 02, 2009
Location: I am an expat girl living in Thailand
Posts: 90
expatgirl is an unknown at this point
Mac Specs: The New Macbook

expatgirl is offline
it came with the UK /Malaysia plug... where in Thailand we use US/ or EU.
Why is the authorized dealer in thailand selling the wrong hardware? I dont want to go out and buy the adapter.

Considering I also payed about $35 more then the US price... as is with most things apple here.. yes even though the journey from the China is shorter. ( charges alone on regular packages get charged 30% tax on the shipping price.. and the value of goods).
Attached Images
File Type: jpg uk.jpg (6.2 KB, 0 views)
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 41,366
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite

chscag is offline
OK, I understand what you're referring to now. I remember from experience when working in Bangkok we plugged in a large fan from Japan (same type plug) and it burned out in 5 minutes.

I can't tell you why the dealer in Thailand is selling the wrong hardware and I doubt there is really anyone you can complain to except the dealer himself.

When you need specialized parts it may be best to direct order from the US and have them shipped to you via Air. I know that might be expensive, but at least you'll be assured of getting the correct items.

Regards.
QUOTE Thanks
expatgirl

 
Member Since: Mar 02, 2009
Location: I am an expat girl living in Thailand
Posts: 90
expatgirl is an unknown at this point
Mac Specs: The New Macbook

expatgirl is offline
Thanks but Apple wont ship to us here in Thailand.. so we are at the merci of the "authorized dealers" and far away from a genius bar! There are some knock offs from HK on Ebay but those can be scarry...

All i need is that small part now... is there no general contact email for apple? Sneaky of them.
QUOTE Thanks
hughvane

 
hughvane's Avatar
 
Member Since: May 18, 2008
Location: Banks Peninsula, New Zealand
Posts: 3,264
hughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nice
Mac Specs: MacMini 2.4, 4 Gb, OS 10.9 and 10.6; MacBook 2.4, 2 Gb, OS 10.6.8

hughvane is offline
Try shopping via Singapore. I know from the experience of a Mac friend that Apple supplies from there are usually reliable - and kosher.

ABCDEFGHIJKLMNOPQRSTUVWXYZ
Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 41,366
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite

chscag is offline
Quote:
Thanks but Apple wont ship to us here in Thailand.. so we are at the merci of the "authorized dealers" and far away from a genius bar! There are some knock offs from HK on Ebay but those can be scarry...
You don't have to order direct from Apple, I was referring to ordering from an authorized Mac parts dealer in the US. I know from others that frequent this forum that several of those parts dealers will ship outside of the US.

Give these guys a try: OWC Send them an email and ask.

Regards.
QUOTE Thanks
hughvane

 
hughvane's Avatar
 
Member Since: May 18, 2008
Location: Banks Peninsula, New Zealand
Posts: 3,264
hughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nice
Mac Specs: MacMini 2.4, 4 Gb, OS 10.9 and 10.6; MacBook 2.4, 2 Gb, OS 10.6.8

hughvane is offline
Definitely OWC - I've had Mac components shipped to me way down here in lil' ol' NZ. Very good service. Of course it cost me, and took two weeks, but they arrived safely.

ABCDEFGHIJKLMNOPQRSTUVWXYZ
Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.
QUOTE Thanks
expatgirl

 
Member Since: Mar 02, 2009
Location: I am an expat girl living in Thailand
Posts: 90
expatgirl is an unknown at this point
Mac Specs: The New Macbook

expatgirl is offline
Thank you!
QUOTE Thanks

Post Reply New Thread Subscribe


« iomega 1tb external drive not recognized | question about backing up »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

All times are GMT -4. The time now is 06:53 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?