Scanning problem

RadarP3C · RadarP3C #1 (**permalink**)

02-21-2010, 08:17 PM

I just bought an HP J4680c printer and am connected wireless. No problem with printing. When I try to scan, I get an unknown error message. I don't believe it's the printer since I am not having a problem scanning using a PC laptop.

Is there a setting on my mac book that I need to adjust? I'm using OS 10.6.2

Thanks!

chscag · chscag #2 (**permalink**)

02-22-2010, 12:04 AM

No setting on the MacBook other than what's provided by HP. I had the same problem with my Canon all in one until I downloaded and installed the latest drivers and wireless software from Canon.

Try the HP site to see if there is an updated driver package for your HP. Also look for any separate scanning or wireless software that might be available or an updated version. HP should have included a CD with software along with the printer. Make sure you have installed all the applicable software in addition to the drivers.

Regards.

RadarP3C · RadarP3C #3 (**permalink**)

02-22-2010, 12:15 AM

Chscag, thanks.

The printer came with software and I'm using the HP scanner component. The HP program auto checked for updates, but that's not a guarantee either.

I recall reading a post in a previous thread about using a wireless connection with a printer and selecting a "bridge" or something in the settings. Of course I don't remember where I read that.

Yeah, I guess my next step will be to contact HP.

RadarP3C · RadarP3C #4 (**permalink**)

02-25-2010, 08:02 PM

Well, after much frustration of trying to get my MBP to scan using the printer, I went with my last option. I called HP's support.

After three automated questions I was transferred to a tech that actually spoke english, ... well, he was Canadian.

We discussed the olympic games and the upcoming women's hockey game between Canada and the U.S. today.

The mac software that came with the printer did not support OS X 10.6

Directed to their website to download the correct software and now everything is working as advertised.

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RadarP3C #1 (permalink)
Member Since: Dec 21, 2009 Location: Murfreesboro, TN Posts: 45 Mac Specs: 15" MacBook Pro 2.66GHz, OS 10.6.2, iPad2(64G)	02-21-2010, 08:17 PM I just bought an HP J4680c printer and am connected wireless. No problem with printing. When I try to scan, I get an unknown error message. I don't believe it's the printer since I am not having a problem scanning using a PC laptop. Is there a setting on my mac book that I need to adjust? I'm using OS 10.6.2 Thanks!
	QUOTE Thanks

chscag #2 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 42,685 Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite	02-22-2010, 12:04 AM No setting on the MacBook other than what's provided by HP. I had the same problem with my Canon all in one until I downloaded and installed the latest drivers and wireless software from Canon. Try the HP site to see if there is an updated driver package for your HP. Also look for any separate scanning or wireless software that might be available or an updated version. HP should have included a CD with software along with the printer. Make sure you have installed all the applicable software in addition to the drivers. Regards.
	QUOTE Thanks

RadarP3C #4 (permalink)
Member Since: Dec 21, 2009 Location: Murfreesboro, TN Posts: 45 Mac Specs: 15" MacBook Pro 2.66GHz, OS 10.6.2, iPad2(64G)	02-25-2010, 08:02 PM Well, after much frustration of trying to get my MBP to scan using the printer, I went with my last option. I called HP's support. After three automated questions I was transferred to a tech that actually spoke english, ... well, he was Canadian. We discussed the olympic games and the upcoming women's hockey game between Canada and the U.S. today. The mac software that came with the printer did not support OS X 10.6 Directed to their website to download the correct software and now everything is working as advertised.
	QUOTE Thanks

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