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  1. #1


    Member Since
    Nov 26, 2009
    Posts
    2
    External HD mounts.. but folders disappear
    I have an ICY DOCK external enclosure with a WD 500GB in it. I've used it to keep mostly older photos (from years previous to the current year) on it with an extra iPhoto Library along with a couple other files. When I plug the drive in to my Macbook Pro, it mounts, and shows up in Finder, thinks for a bit.. Then many times, the folders I know are on it, show up in Finder. When I click on one of them to view the files inside the folder, it thinks a bit, then all the folders disappear.

    When I try to eject it myself, it says the drive is in use and it can't eject.

    Sometimes the drive just goes away and I get the Device Removal without ejecting error.

    Things I've Tried:
    Have tried using USB and Firewire. Basically does same things.

    When I go to Disk Utility and try Verify Disk it gives "ERROR: could not open /Volumes/Wy500 to freeze the volume.

    Trying Repair Disk it gives "The disk "Wy500 could not be unmounted"

    Tried a demo of Data Rescue 3. Says it can't do the Quick scan, tells me to do Deep scan. Start that and it just hangs (logest i let it hang was 20 min) and I have to force quit it because it doesn't cancel.

    Some more info:

    • Disk Description: WDC WD50 00KS-19MNB0 Media
    • External Enclosure Model : MB559UEA-1S
    • Capacity and Available space in "Get Info" window show that there is data on the drive. Capacity: 465.32 GB, Available: 358.31 GB
    • A couple months ago I had an issue with False Mounts of this drive. (See Duplicate mount point in /Volumes after unexpected restart for details)
    • In the past I tried to use this drive as a Time Machine back up drive.
    • I have OS X 10.5.8


    THANK you for any help on this!!

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,257
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Advice: As soon as possible, transfer everything on that 500 GB drive to a new drive. Try not to use the WD until you're ready to do the transfer. Hopefully you'll be able to rescue all your photos and other data from the drive before it completely fails.

    There is a possibility that the enclosure may be defective, but it does sound like the drive itself is failing. Anyway, why take a chance?

    Regards.

  3. #3


    Member Since
    Nov 26, 2009
    Posts
    2
    Quote Originally Posted by chscag View Post
    Advice: As soon as possible, transfer everything on that 500 GB drive to a new drive. ...
    I guess I didn't make it completely clear in my first post... I can't access the files on this drive... otherwise I would do exactly what you're saying. And because it is a journaled drive, I can't just open it on a PC or anything.

    It's like the drive recognizes there is data, but won't let me get to any of it.

    If there is an application that you think would still be able to take the data on this drive and completely copy it over to another drive, please suggest.

    Any other ideas? Thanks!

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,257
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Try this software from Phoenix stellar data recovery. LINK

    I've no personal experience with this particular software but I have used their CD\DVD data recovery software and it worked as advertised.

    Regards.

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