HP scanner doesn't work

ibisbill · ibisbill #1 (**permalink**)

01-16-2009, 07:14 PM

I have been given (a neighbour was literally throwing it out) an HP Scanjet 3570c scanner but it is terrifically temperamental. Occasionally it works but most of the time not. Sometimes it makes the right noises but the software doesn't launch so no image comes up. If I go into the HP Scan Pro software and launch it myself I get a message saying a necessary program is missing or corrupted. If I press New Scan it says preparing to scan but nothing happens. How can I make sure I have all the right software and that it is uncorrupted. I just updated the software but that hasn't done any good... I have Mac OS10.3.9.

Many thanks,

Michael, London, UK

dauber · dauber #2 (**permalink**)

01-18-2009, 01:05 PM

Okay, two thoughts:

1) (I'm a bit confused...you said you updated the software, but you want to make sure you have all the right software....could you clarify??) If I'm looking in the right place, I'm finding that you might need at least OSX 10.4 to get the scanner working, and

2) Perhaps there's a reason your neighbour threw it out.

harryb2448 · harryb2448 #3 (**permalink**)

01-18-2009, 03:04 PM

For drivers for OS earlier than Tiger it is necessary to purchase a software CD from HP for US and Canada residents only. You might find sikmilar in the UK? Here is the link:-

HP Scanjet 3570c Scanner series*-* Download drivers and software - HP Business Support Center

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ibisbill #1 (permalink)
Member Since: Sep 11, 2008 Posts: 10	01-16-2009, 07:14 PM I have been given (a neighbour was literally throwing it out) an HP Scanjet 3570c scanner but it is terrifically temperamental. Occasionally it works but most of the time not. Sometimes it makes the right noises but the software doesn't launch so no image comes up. If I go into the HP Scan Pro software and launch it myself I get a message saying a necessary program is missing or corrupted. If I press New Scan it says preparing to scan but nothing happens. How can I make sure I have all the right software and that it is uncorrupted. I just updated the software but that hasn't done any good... I have Mac OS10.3.9. Many thanks, Michael, London, UK
	QUOTE Thanks

dauber #2 (permalink)
Member Since: Feb 14, 2008 Location: Chicago Posts: 440 Mac Specs: MacBook(3,1): C2D 2.2ghz, 4g RAM, 10.7.5; iMac(12,1): 2.5ghz i5, 16gb RAM, 10.7.5; iPhone4 iOS6	01-18-2009, 01:05 PM Okay, two thoughts: 1) (I'm a bit confused...you said you updated the software, but you want to make sure you have all the right software....could you clarify??) If I'm looking in the right place, I'm finding that you might need at least OSX 10.4 to get the scanner working, and 2) Perhaps there's a reason your neighbour threw it out.
	QUOTE Thanks

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