Recently my hard drive crashed on my Ibook. Apple Japan replaced it, but I lost all my data, passwords, and files. The cost was yen 50,000 about $600. I asked them for the old drive and they requested Yen 90,000 about $1000. The total would then be $1600, seems they resell the drives. While the 1 year warrenty was expired, I was out of the country for 50% of the time, so in effect the hard drive was only used for 8 months. I wanted to get the reason for the crash and the hard drive returned.
Does anyone know who I can contact in the USA Apple to solve this issue?