01-30-2008, 03:22 PM

I'm on my new MacBook for the first time right now and loving it thus far (always have been a PC user til today).

However, to update software, etc., it is asking me for my administrator name and password. I am entering my user information (the only "account" set up on the new Macbook). My user info gets me an incorrect password message.

If I'm not the administrator, who is??

How do I fix??

Thanks

01-30-2008, 03:27 PM

Have you checked capital letters spaces ect. I no its a stupid thing to say but it happens

01-30-2008, 03:29 PM

go to  > System Preferences > Accounts and check that you are an admin user

01-30-2008, 03:51 PM

I have double checked the caps, spaces, etc. Nothing changes, still bad user or password message.

When I go to System Preferences > Accounts and check that I am an admin. user, I see a box when I highlight my account that could be checked to allow user to be admin. However it is grayed out, so cannot check.

Anything else I can do?

01-30-2008, 05:42 PM

Mac OS X 10.5: Administrator user changes to standard

01-30-2008, 06:57 PM

Studied and attempted to do the solution offered above here:

Solution
Start from your Mac OS X 10.5 Install DVD. Note: You do not need to install Leopard again.
From the Utilities menu, choose Reset Password (do NOT choose Firmware Password Utility).
Follow the onscreen instructions to reset the root password (the root account is not the same as your account). Specifically: Select the name of the drive that Mac OS X is installed on, select the user named "System Administrator (root)" from the pop-up menu, type the password in the first field, re-enter the password in the second field, then click the Save button.
Restart from your Mac OS X Leopard volume.
When the login window appears, select "Other..." and log in as the root user using the password that was created above.
Go to Accounts preferences and check (enable) "Allow user to administer this computer" for the affected user.
From the Apple menu, choose Log Out root....
Log in as the user account that had this issue. (Your account should now have administrator access.)
Use Directory Utility to disable the root user via Directory Utility's Edit menu. You may need to click the lock icon first).
This document will be updated as more information becomes available.



Not sure I am starting computer from the install DVD, but presume I have.
However, there is no Utilities menu; just the normal install info.

Problem is: if I attempt to install (which this solve says I should not need to do), it asks for the administrator name and password --- so I'm right back to where I began. Cannot even do a reinstall if I cannot enter the admin name and password.

This is leaving me terribly upset at the moment. My first Mac day (which was supposed to be so simple) and frustrated just as I was with the PC world.

Any other tips?

01-30-2008, 07:01 PM

To boot from the DVD install disk, you held down the C key during startup right?

01-30-2008, 07:48 PM

Did it that way,but still no Utilities Menu

When I try to do a "reinstall" it asks for admin. name and password, so that won't work either.

As an aside, at some point in the start up from DVD, I get a cannot recognize keyboard message. Told to hit the ket to the right of the left shift ket. Do that.

So, I'm wondering if this thing has a jap keyboard or something??? That would account for the "C" key maybe doing nothing on the start.

Thanks for keepin on helpin.............

01-30-2008, 09:51 PM

Don't you have to select the language and then a menubar appears?

Well the only other thing I can offer to help you is this Apple Knowledge Base article, Mac OS X 10.5: Can't log in to account that has no password.

Let us know how this goes. Good luck!

02-04-2008, 05:42 PM

Thanks to all for the help and suggestions.
Fourty-five minutes at the local Apple store and super friendly sales and Guru
personnel had me home working perfectly.
Incredible customer service.

02-04-2008, 06:37 PM

Glad you got that sorted out.