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  1. #1


    Member Since
    Mar 25, 2007
    Posts
    77
    missing first letters when typing on MBP
    hi
    i bought my first MBP 4 weeks ago and i notice that problem with the missing letter(alwais the first one)
    I would like to ask you do you think this is a hardware problem or a keyboard problem please?
    do you think it can be fixed if i go to the store.I have apple care for 3 years.

    thank you in advanced for your help

  2. #2

    flowrider's Avatar
    Member Since
    Jun 14, 2007
    Posts
    111
    Specs:
    Mac Mini i7, MBP 2.2GHz, Hackintosh (retired)
    What program? I'm guess Microsoft Office.
    I find the same thing with my MBP. I think it has to do with MS Office not being a native application. I'm a relatively new switcher (few months) and the speed difference in Word still bugs me. For what it's worth I found Pages in iWork to be quite fast with no missed letters.

  3. #3


    Member Since
    Mar 25, 2007
    Posts
    77
    all applications,more noticeable when chatting

  4. #4

    PapaNoHair's Avatar
    Member Since
    Jul 18, 2006
    Location
    Florida
    Posts
    2,180
    Quote Originally Posted by chihiro View Post
    all applications,more noticeable when chatting
    Gee I am glad to see this thread! I thought something was wrong with me! It has been happening to me. Happens in various apps, not all the time but just enough to be irritating. I am constantly going back and adding (or capitalizing) the first letter. I am using a G4 Quicksilver.

  5. #5


    Member Since
    Nov 18, 2007
    Posts
    43
    Same here, in fact the keyboard also seems "springy" to me.

  6. #6

    PerryLynch's Avatar
    Member Since
    Sep 24, 2007
    Posts
    235
    Specs:
    17" MacBook Pro 4GB
    I've also had this issue, and it's most upsetting when it doesn't get the first letter in your password!
    Perry M Lynch, CISSP CISA
    Mac Newbie, Security not-so-newbie

  7. #7

    Ricky55's Avatar
    Member Since
    Oct 27, 2007
    Posts
    196
    i've had this problem i was putting it down to me not pressing the keys firmly enough.

  8. #8

    Ricky55's Avatar
    Member Since
    Oct 27, 2007
    Posts
    196
    just googled this,

    apparently this is a known issue, it seems that the only fix is to return your mac for a new one.

  9. #9

    Ricky55's Avatar
    Member Since
    Oct 27, 2007
    Posts
    196
    Just spoken to Apple about this and they are saying that this is a known issue with mac book pros running Leopard and that its a software related problem that will be fixed in a point update. So hopefully leopard 10.5.2 will sort this out.

    Ricky55

  10. #10


    Member Since
    Nov 18, 2007
    Posts
    43
    I have also spoken to Apple, the guy instructed me to;
    power down the laptop,
    remove both Battery & power lead.
    Then hold down the power key for 10 seconds.
    Then reinsert battery and power lead and switch back on.

    What on earth all this does I have no idea ???.

    Unfortunately the advisor had a strong foreign accent which I had difficulty in understanding. So I ended the call at that point.

    This is my 6th Apple machine and "to me" I think maybe the build quality has dropped a little. What do you think

  11. #11


    Member Since
    Mar 25, 2007
    Posts
    77
    so it not any hardware or keyboard problem is only problem with Leopard ?

  12. #12


    Member Since
    Mar 25, 2007
    Posts
    77
    but why then people using Tiger has the same problem?

  13. #13


    Member Since
    Jun 23, 2007
    Posts
    6
    Quote Originally Posted by chihiro View Post
    but why then people using Tiger has the same problem?
    Exactly. I have experienced the same problem, had the problem with Tiger, and now Leopard as well. Like others, I always thought I did not press hard enough on the first keystroke and that is why it was doing it. I have now trained myself that the first keystroke is a pounder, just to make sure it gets recorded.

    So, back to the question. If it is a known issue for Leopard, why did we experience it with Tiger as well?

  14. #14

    Ricky55's Avatar
    Member Since
    Oct 27, 2007
    Posts
    196
    The apple technician said it was a known issue with mac book pros if it happens on Tiger as well then it can't obviously be Leopard specific.

    He told me that it was a software glitch or bug which I do believe. They keyboard on my mac book does not appear to be faulty in any way I could write a long essay no problem its just this first letter issue that happens now and again.

    Every time it happens though I always think it was me not pressing the key hard enough, I guess we'll just have to wait and see if this gets fixed.

    This only occurs once or twice a session (over 8 hours) so doesn't bother me that much but I would like a fix.

    Glyn have you tried what apple recommended?

  15. #15

    Ricky55's Avatar
    Member Since
    Oct 27, 2007
    Posts
    196
    BTW I think the build quality on the mac book pro is excellent. I've had laptops before including sony vaios and I think the build quality on the apple is second to none.

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