11-27-2007, 10:26 AM

hi
i bought my first MBP 4 weeks ago and i notice that problem with the missing letter(alwais the first one)
I would like to ask you do you think this is a hardware problem or a keyboard problem please?
do you think it can be fixed if i go to the store.I have apple care for 3 years.

thank you in advanced for your help

11-27-2007, 11:30 AM

What program? I'm guess Microsoft Office.
I find the same thing with my MBP. I think it has to do with MS Office not being a native application. I'm a relatively new switcher (few months) and the speed difference in Word still bugs me. For what it's worth I found Pages in iWork to be quite fast with no missed letters.

11-27-2007, 11:31 AM

all applications,more noticeable when chatting

11-27-2007, 01:09 PM

Originally Posted by chihiro

all applications,more noticeable when chatting

Gee I am glad to see this thread! I thought something was wrong with me! It has been happening to me. Happens in various apps, not all the time but just enough to be irritating. I am constantly going back and adding (or capitalizing) the first letter. I am using a G4 Quicksilver.

11-27-2007, 01:16 PM

Same here, in fact the keyboard also seems "springy" to me.

11-27-2007, 01:17 PM

I've also had this issue, and it's most upsetting when it doesn't get the first letter in your password!

11-27-2007, 01:46 PM

i've had this problem i was putting it down to me not pressing the keys firmly enough.

11-27-2007, 01:56 PM

just googled this,

apparently this is a known issue, it seems that the only fix is to return your mac for a new one.

11-28-2007, 10:58 AM

Just spoken to Apple about this and they are saying that this is a known issue with mac book pros running Leopard and that its a software related problem that will be fixed in a point update. So hopefully leopard 10.5.2 will sort this out.

Ricky55

11-28-2007, 11:57 AM

I have also spoken to Apple, the guy instructed me to;
power down the laptop,
remove both Battery & power lead.
Then hold down the power key for 10 seconds.
Then reinsert battery and power lead and switch back on.

What on earth all this does I have no idea ???.

Unfortunately the advisor had a strong foreign accent which I had difficulty in understanding. So I ended the call at that point.

This is my 6th Apple machine and "to me" I think maybe the build quality has dropped a little. What do you think

11-28-2007, 12:11 PM

so it not any hardware or keyboard problem is only problem with Leopard ?

11-28-2007, 12:13 PM

but why then people using Tiger has the same problem?

11-28-2007, 09:38 PM

Originally Posted by chihiro

but why then people using Tiger has the same problem?

Exactly. I have experienced the same problem, had the problem with Tiger, and now Leopard as well. Like others, I always thought I did not press hard enough on the first keystroke and that is why it was doing it. I have now trained myself that the first keystroke is a pounder, just to make sure it gets recorded.

So, back to the question. If it is a known issue for Leopard, why did we experience it with Tiger as well?

11-29-2007, 06:24 AM

The apple technician said it was a known issue with mac book pros if it happens on Tiger as well then it can't obviously be Leopard specific.

He told me that it was a software glitch or bug which I do believe. They keyboard on my mac book does not appear to be faulty in any way I could write a long essay no problem its just this first letter issue that happens now and again.

Every time it happens though I always think it was me not pressing the key hard enough, I guess we'll just have to wait and see if this gets fixed.

This only occurs once or twice a session (over 8 hours) so doesn't bother me that much but I would like a fix.

Glyn have you tried what apple recommended?

11-29-2007, 06:25 AM

BTW I think the build quality on the mac book pro is excellent. I've had laptops before including sony vaios and I think the build quality on the apple is second to none.