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OS X - Operating System General OS operation information and support

OS 10.5 - Leopard Crash, Factory Settings Restored


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morbo

 
Member Since: Nov 17, 2007
Posts: 3
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Alright, first time on here but needing a vent.. hopefully someone else has heard of this issue and can shed some light on what may have caused it and what may prevent it from happening in the future.

I have been using Leopard basically since the day it was released... probably a foolish move but hey it looked cool.

So I'm working on a presentation in Keynotes this evening... all going fine, all of a sudden the computer just switches off, blank screen, then comes back to life again like it's starting up normally. I have never had this happen before, it was annoying, I feared for the work I may have lost but figured it would be recoverable.

The system starts up, and I'm shocked to find all of the user-defined settings pertaining to the location and appearance of the Dock, expose, my stacks, my icons in the dock have been returned to the factory default settings. I also couldn't restore my presentation which means about 2 hours of lost work, but I guess I should have saved.

God knows what else has been forgotten/changed... I guess I'll find out.

Feeling my confidence in Macs has been a little shattered, this is not something I've come to expect from them.

Has anyone heard of this, or got any ideas about an underlying cause? It'd be easy to put it down to Leopard but I've burnt my bridges as far as being able to do anything about that now...
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mark2c

 
Member Since: May 15, 2007
Location: NC
Posts: 10
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Mac Specs: iMac G5 20" 1.83Ghz iMac 2.16Ghz 24in. MacBook 2.0Ghz 20 Inch IMac 2.0 Core 2

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The only time I have seen a data loss like that ended up being a hard drive failure. After it crashed, I ran the disk utility and it failed the SMART hard drive status test. It rebooted every time and ran normally. Luckily, it was not my Mac. I personally have never had a catastrophic failure or data loss. Since 2004, I have only had one crash and it recovered flawlessly.

As for OSX 10.5, it's been a bit buggy but manageable.
It's had a few Safari, Java and other quirks, but the worst so far has been removing the administrator privilege on my MacBook. I could not run scripts, software updates or any other program that required my keychain access to my user account. After setting up a root admin password and a few tweaks it was as good as new, but rather annoying to say the least. In your case, you sound like a perfect candidate to run time machine until you, or Apple works out the bugs. At least you can use your external and the migration assistant to restore your system. I work on Microsoft junk all day at work, so I am biased to the fact that I rarely have to come home and work on my Macs. It's still, in my opinion my primary operating system regardless of the small bugs.
I find myself agitated to have to wait for a Windows based OS to boot, run slowly and just plain stink. People at work ask me why I tap my fingers when rebooting their computers. My simple answer is " It's not a Mac and I don't have all day". You can try Leopard support, but I am sure they are getting blasted with calls and error reports. Try running a hardware test and disk utility to be sure, but in the meantime, keep the faith.

A free 15 day trial of Mac Pilot is available from www.koingo.com. Under Tools, it will help you run scripts, verify disks, preference files, clean up and erase scratch, junk, Icon and unused preference files. I also run update prebinding, Rebuld prebinding etc. Under Disks, I can run repair permissions, verify permissions and verify disk. It's very helpful tool and if your luck, just may assist in clearing up some confused preferences or files.
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morbo

 
Member Since: Nov 17, 2007
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Hey Mark, thanks for your response. I ran the disk utility and it didn't find any problems. I'm going to put it down to a freak occurrence and hope it never happens again. In the end it didn't take too long to fix up my settings, and no data seems to have been lost. I guess I'll just be more diligent with saving things in the future as I'm working.

I checked the console and it had some weird entries at the time it happened, from com.apple.(i forget) it had two entries at the time is crashed - "Shutdown NOW!" and "the time to shut down has arrived".

Weird.
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