MacBook Pro - Mac Book Pro, Shutdown & Restart problem

f1n3st · f1n3st #1 (**permalink**)

09-28-2007, 11:50 PM

Hello, i'm fairly new to the mac scene, i've always been a windows person but i've switched over to mac. as you can see i have a mac-book pro and my problem is i cannot restart or shut it down. when i do it looks like its going to shut down or restart but all it does is becomes a blue screen and then my desktop pops right back up. the only way to turn it off now is to hold on to the power button but i don't feel right holding it down. and this happens also when i click on About this Mac on the apple context menu. i've tried to reformat the macbook with a new Tiger OSX cd but for some reason when i try to re-install it it says MAC OSX 10.4 cannot be installed on this machine. i've researched around but i havent been able to find a solution. i hope someone can help me. thank you in advance.

TheCustomer99 · TheCustomer99 #2 (**permalink**)

09-29-2007, 04:38 PM

Sounds like you should take advantage of AppleCare if you have it. If a hard restart didn't solve the problem, I'm not sure what will. You could try running OnyX, but I don't know if that will solve the problem.

christm · christm #3 (**permalink**)

09-29-2007, 04:48 PM

ring apple about it. tell them what is happening and what you have tried to get it to shutdown. - they will help you.

TheCustomer99 #2 (permalink)
Member Since: Jan 05, 2007 Location: Where the old Baker farm used to be. Posts: 1,480 Mac Specs: Apple Black MacBook 2 GB RAM, 2.0 GHZ Intel Core 2 Duo Proecessor, 120 GB HD. 30 GB Black iPod Video	09-29-2007, 04:38 PM Sounds like you should take advantage of AppleCare if you have it. If a hard restart didn't solve the problem, I'm not sure what will. You could try running OnyX, but I don't know if that will solve the problem. "Anecdotal thinking comes naturally, science requires training." - Michael Shermer
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f1n3st #1 (permalink)
Member Since: Sep 16, 2007 Posts: 7	09-28-2007, 11:50 PM Hello, i'm fairly new to the mac scene, i've always been a windows person but i've switched over to mac. as you can see i have a mac-book pro and my problem is i cannot restart or shut it down. when i do it looks like its going to shut down or restart but all it does is becomes a blue screen and then my desktop pops right back up. the only way to turn it off now is to hold on to the power button but i don't feel right holding it down. and this happens also when i click on About this Mac on the apple context menu. i've tried to reformat the macbook with a new Tiger OSX cd but for some reason when i try to re-install it it says MAC OSX 10.4 cannot be installed on this machine. i've researched around but i havent been able to find a solution. i hope someone can help me. thank you in advance.
	QUOTE Thanks

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