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  1. #1
    hana2004
    Guest
    HP PhotoSmart 2575 Driver
    Just bought a HP PhotoSmart 2575 (network enabled) printer.
    I have two PowerBooks and installed the printer software/driver successfully on the first PowerBook. By this I mean that the "All-in-One" driver was recognized within the (Mac OS X) Printer Browser utilty and I could then connect to the printer.

    For some reason on the second powerbook the "All-in-One" driver is not
    recognized - ie does not appear in the (Mac OS X) Printer Browser
    utilty. I have uninstalled, reinstalled, downloaded latest version etc. But always the same thing.

    Anybody suggest why the second (identical) powerbook does not seem to know about the new driver?

    Is it possible that the first install had a problem, and the subsequent uninstall (via HP Uninstall utility) does not remove everything it should? If so, any advice on cleaning out the hp driver/software installation so I can try to install again

    I manually select the GIMP PhotoSMart 9100 driver and that seems to work, but I'd like to install the correct driver properly if possible.

    Thanks for any help,
    Darrell

  2. #2

    rman's Avatar
    Member Since
    Dec 24, 2002
    Location
    Los Angeles, California
    Posts
    12,584
    Specs:
    2 x 3.0GHz Quad-Core, 6GB OS X 10.6.8 | 15in MacBook Pro 2.2GHz OS X 10.6.8 | 64GB iPad 2 WiFi
    Cool
    Good luck to you. I have the same printer and tried to get it to network, but had no luck. Hopefully you will have better luck, than I did.
    Life isn't about waiting for the storm to pass, It's about learning to dance in the rain!

  3. #3
    hana2004
    Guest
    This worked for me:

    --------------------------

    Thank you for contacting HP Total Care.

    To assist you in correcting the issue you are having, I suggest a
    complete manual uninstall and reinstall. However, the reinstall will
    be using the newest software online. I will provide the link below.

    By uninstalling and reinstalling, you do one of two things:

    1- provide a 'clean slate', from which we can attempt to correct any
    errors or issues (if they appear)
    2- solve the issue completely


    Possible causes: Corrupt software CD, faulty installation, system
    issues, computer system upgrade, virus.

    Tests and Possible Resolutions:


    NOTE 1: Please note that scanning over a network is not guaranteed
    (even if it was previously working without issues), regardless of
    type of connection. HP also does not provide support for installing
    on, or connecting printer to, a server of any kind.

    STEP 1 DOWNLOAD NEW SOFTWARE

    The following procedure will allow you to download the newest version
    of the software required for your printer and computer. It will allow
    you to have the software as soon as possible and for free.

    Possible causes: Corrupt software CD, faulty installation, system
    issues, file not added to the Login Items list, computer system
    upgrade.

    Tests and Possible Resolutions:

    NOTE:
    You may download the software either before or after the uninstall.


    The link for the download is:

    http://h10025.www1.hp.com/ewfrf/wc/s...tem=cj-37831-1

    The file we recommend you download is:

    HP Photosmart 2570 Series All-in-One web installers for Mac OS X
    v10.2.8, v10.3 and v10.4

    Date: 01-2006 Version: 7.7.2 Size: 109.34M

    NOTE: If the above website link does not work, copy and paste the
    address in the address bar of your Internet browser. I have verified,
    by closing the website and clicking on the provided link, that it does
    re-open the required website. If you cannot access the website, you may
    need to choose another browser or contact your Internet Service
    Provider for assistance.


    STEP 2 MANUALLY UNINSTALL
    ISSUE:
    There are built-in print-only drivers that by default install with
    Tiger that may create conflicts with the drivers for the printer. The
    most effective way of resolving numerous issues with the printer is to
    remove all files relating to HP printers and then install them using
    the latest drivers available from the HP web site.

    NOTE: Before proceeding, please ensure you have downloaded the full
    software packages for all HP hardware being used with this Mac,
    including the printer.
    NOTE: If possible, run the Uninstaller for the printer first. It can be
    found in the following location:

    MacintoshHD>Applications>HewlettPackard. Restart the computer and empty
    the trash when prompted.

    A manual uninstall is always suggested when upgrading your Operating
    system
    or All-in-One software. This will minimize the chance of
    complications. To uninstall the HP all-in-one software, use the
    following steps:

    Double-click the Macintosh hard drive (labeled Macintosh HD by default).


    Open the Applications folder.

    Open the Utilities folder.

    Double-click Activity Monitor. The Activity Monitor window should open.
    If the window does not open:

    When Activity Monitor opens, look for the following processes:

    NOTE: Not all of these processes may be running.
    HP Communications
    HP Director
    HP Image Zone
    HP Trap Monitor
    pipedaemon.
    HPIO Classic Proxy
    HPIO Classic Proxy 2
    Hpdot3d
    HP AiO Notifications.app
    Print daemon

    Highlight them one at a time and click the Quit Process icon above.

    Click Force Quit to quit the process.

    After you quit all of the above items found, close Activity Monitor.

    Go back to the Applications folder.
    Drag the HP AiO Software or the Hewlett-Packard folder to the Trash.

    NOTE: Some of the files described in the following steps may not be
    found.

    Go back to the Macintosh hard drive.

    Open the Library folder.

    Open the Application Support folder.

    Drag the hp folder into the trash.

    Return to the Library folder.

    Open the Caches folder.

    Drag the following files to the trash:

    any files beginning with HP or hp
    any files beginning with Hewlett-Packard
    any files beginning with com.hp

    Go back to the Library folder.

    Open the Documentation folder.

    Open the Help folder.

    Drag the HP Photo and Imaging Help folder into the trash.

    Go back to the Library folder.

    Open the Frameworks folder.

    Drag the HPServicesInterface.framework into the trash.

    Return to the Library Folder.

    Open the Image Capture Folder.

    Open the TWAIN Data Sources folder.

    Drag the HP All-in-One Scan.ds file into the trash.

    Return to the Image Capture folder.

    Open the Scripts folder.

    Drag the Import and View with IPhoto file into the trash.

    Drag the View with HP file into the trash.

    Go back to the Library folder.

    Open the Preferences folder.

    Drag the Hewlett-Packard Preferences folder into the trash.

    Drag the HP Registry file into the trash.

    Trash any files that begin with com.hp.

    Return to the Library folder.

    Open the hp folder.

    Drag the aio folder into the trash.

    Drag the Frameworks folder into the trash.

    Drag the hpio folder into the trash.

    Drag pipedaemon into the trash.

    Drag Print Daemon into the trash.

    Drag the Utilities folder into the trash.

    Go back to the Library Folder.

    Open the StartupItems folder.

    Open the StartupItems folder.

    Drag the HP IO folder into the trash (it may not appear here).

    Drag the HP Trap Monitor folder into the trash (it may not appear here).


    Go back to the Macintosh hard drive.

    Open the Users folder.

    Double-click your username (this should have a symbol of a house next to
    it).

    Open the Library folder.

    Open the Preferences folder.

    Drag the following files into the trash:

    any files beginning with com.apple.print
    any files beginning with com.hp
    any files beginning with Hewlett-Packard
    any files beginning with HP or hp

    login windows plist to desktop

    Return to the Library folder.

    Open the Printers folder.

    Drag any All-in-One printers listed here into the trash.

    Drag the HP Director or HP Image Zone icon from the Dock and drop it on
    an empty space on the desktop. The icon will disappear.

    Close all open windows.

    NOTE: If you have any items in the Trash that you would like to keep,
    remove them before proceeding.
    Empty the Trash.
    Restart the Macintosh.

    STEP 3 VERIFY and REPAIR PERMISSIONS
    Now verify and possibly repair any permissions that might have been
    affected by this removal of software:
    Double-click the Macintosh HD. (by default called Macintosh
    HD).Double-click the Applications folder.

    Double-click the Utilities folder.

    Double-click the Disk Utility.

    Upon the left side, select the Macintosh HD. (It will be indented and
    usually is the second entry in that list)

    On the right side beneath the white box select Repair Disk Permissions.

    This process may take several minutes, afterwards close the Disk
    Utility by single-clicking the red dot from the trio at the top left of
    this dialog box.

    STEP 4 INSTALL NEW SOFTWARE

    1- Connect USB.
    2- Turn unit on
    3- When you double-click on the Installer, just proceed through the
    questions, and Setup Assistant should appear. but may not detect the
    drivers.
    4- Close setup assistant
    NOTE: Verify HP Trap Monitor and hpusbmond are running in the Activity
    Monitor, by clicking on following links, in succession:
    - Macintosh Hard Drive
    - Applications
    - Activity Monitor
    - Verify both of the activities mentioned above are running

    5- Add printer by clicking on these links in succession:
    - Macintosh Hard Drive
    - Applications
    - Utilities
    - Printer Setup Utility
    - ADD option at top of dialog box
    NOTE: you may receive message "please select a driver or printer model"
    6- Close the window if Add does not become active
    7- Open Image Zone
    8- Scan picture
    9- Close all windows
    10- Create new user Account by going to Preferences, (make sure fast
    user switching is checked in the login options)
    11- Switch users
    12- Open Printer Setup Utility
    13- Add printer - Choose the printer - click Add at bottom right, close
    all windows
    14- Print from TextEdit
    15- Restart the Mac.
    16- Print document
    17- Try a scan.
    18- Delete new user Profile
    19- Print document

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