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OS X - Operating System General OS operation information and support

canīt log in to my macbook pro


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vicsteinsoy

 
Member Since: May 29, 2014
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Yesterday I downloaded this new software. When it was done being downloaded the mac naturally turned itself of. When I turned it on again it all looked normal, but after typing the password of my user they asked me type the password of my apple account (which I had forgotten). I clicked on the "forgot your password" button, and then this white square appeared on the screen with a circle that apperantly is loading, BACK and CONTINUE: Obviously, after a long time of waiting I tried clicking on BACK and CONTINUE, but it didnīt work. I have tried turning the computer of and finsihing the battery but when I log in to my account this white circle appears. Can someone please tell me what to do?
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pigoo3

 
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Quote:
Originally Posted by vicsteinsoy View Post
Yesterday I downloaded this new software.
Can you give us an idea of what this software was/is? And where were you downloading it from?

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
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vicsteinsoy

 
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I donīt remember what it was called but it was one of those automatic ones that pops up in App store. Iīm not really good at this stuff, but it said that it was a new and improved upgrade, so I thought why not?
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Quote:
Originally Posted by vicsteinsoy View Post
When it was done being downloaded the mac naturally turned itself of.
That's not normal unless this was a software update and even then, you'd be asked to restart your computer. What are you trying to install?

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vicsteinsoy

 
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Yes, they told me before that it would turn itself of. It was like an upgrade made by apple that popped up in the App store.
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pigoo3

 
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Quote:
Originally Posted by vicsteinsoy View Post
I donīt remember what it was called but it was one of those automatic ones that pops up in App store. Iīm not really good at this stuff, but it said that it was a new and improved upgrade, so I thought why not?
It's probably not a very good idea to download apps without remembering what they are. Especially when problems like this surface. This is how folks get themsleves in trouble on the internet...downloading & installing things without too much thought.

I'm guessing that if the app was via the Mac App Store...it was probably ok. But some apps that are "willy-nilly" downloaded can be much more malicious!

Downloading an app from the Mac App Store should not cause this issue. It's very possible that something else occurred coincidentally with this app download...and maybe the forced restart brought this issue to light.

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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vicsteinsoy

 
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Yes, I know, but itīs not an app, itīs an "automatic upgrade" made my apple, so I didnīt really worry about what it was called. I never download things on the internet without knowing what it is.

Yes, I donīt think there is anything wrong with the app. Itīs probably just my computer, but I donīt know how to fix it
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pigoo3

 
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Quote:
Originally Posted by vicsteinsoy View Post
Yes, I know, but itīs not an app, itīs an "automatic upgrade" made my apple, so I didnīt really worry about what it was called. I never download things on the internet without knowing what it is.
Ok...this sounds much better. An app update rather than a brand new app being downloaded.

Quote:
Originally Posted by vicsteinsoy View Post
Yes, I donīt think there is anything wrong with the app. Itīs probably just my computer, but I donīt know how to fix it
Normally when you reboot/restart the computer...if the computer has been setup to require a password when the computer is restarted...then you just enter that password...and you are good to go.

What you are experiencing seems sort of unusual...and to be honest (after rereading the initial post)...I'm not sure I 100% understand what's going on. For example...what do you mean by "type the password of my apple account"? What account are you talking about?:

- personal login account on the computer?
- iTunes account?
- Mac App Store account?

If it was an iTunes or Mac App Store account...and you try to enter the wrong password too many times...it will lock you out. If you forgot this password...then you need to go thru the process to reset it. Then remember the new one!

* Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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I think the OP was asked for his Apple ID and has forgotten it. An in place upgrade of an App from the App store sometimes asks for that ID. I've been asked the same thing on occasion even to upgrade an App that I've owned for some time.
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pigoo3

 
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Gotta remember those ID's and password's.

Hey...I'm guilty!

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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vicsteinsoy

 
Member Since: May 29, 2014
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It was my apple ID, and I typed the password wrong 2 times I think before clicking Ļforgot passwordĻ. Iīm not really good at remembering, and I think I might have two apple IDīs as well, haha. Anyways, then this square appeared and it looks like it is planning to stay... should I go and ask in some apple store?
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