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  1. #1


    Member Since
    Dec 15, 2009
    Location
    Sun City, AZ
    Posts
    196
    Specs:
    Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA
    Not Receiving Emails
    My drive crashed and I had a new drive and 10.9 installed. I am not receiving my emails. I went on the Cox server and emails are there but never downloaded to my Mac Mail box. I know there isn't a problem with the Cox server because I am receiving emails on my laptop running Win. 8.1. I have no problem sending emails. What could be the problem?
    Last edited by hschaars; 05-11-2014 at 06:53 PM.

  2. #2


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Generally this would indicate that you've a) not added the Cox account to Mail or b) you've gotten some detail in the setup incorrect. Carefully review the setup data on your Windows box and on your Mac Mail and chances are you'll spot the issue.

  3. #3


    Member Since
    Dec 15, 2009
    Location
    Sun City, AZ
    Posts
    196
    Specs:
    Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA
    It appears to be working this morning. I'll just see what happens. It may have been some kind of glitch.

  4. #4


    Member Since
    Dec 15, 2009
    Location
    Sun City, AZ
    Posts
    196
    Specs:
    Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA
    It's happening again. My emails are taking hours to get into my inbox. The messages are on the Cox server. I've never had this problem when I was running 10.6.8. The setup then was POP3. Why is this happening? On my laptop, the messages are received almost immediately.

  5. #5

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,175
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    The setup then was POP3. Why is this happening? On my laptop, the messages are received almost immediately.
    What protocol are you using now? It sounds like you may have switched from PoP mail to IMAP and you do not have it setup correctly as pointed out by chas_m.

  6. #6


    Member Since
    Dec 15, 2009
    Location
    Sun City, AZ
    Posts
    196
    Specs:
    Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA
    It's set up as imap. I had no other option for setting up Mail on Mavericks. I downloaded Thunderbird and a i'm having no problems receiving mail.

  7. #7


    Member Since
    Dec 15, 2009
    Location
    Sun City, AZ
    Posts
    196
    Specs:
    Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA
    How would I remove Apple Mail? I don"t need 2 email programs running.

    Is Post Box a reliable email program?

  8. #8

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,175
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    How would I remove Apple Mail? I don"t need 2 email programs running.
    Leave it be. It'll only run if access your mail with it, otherwise it's dormant. I've never used Post Box so I can't comment. If you're using Thunderbird successfully, you shouldn't need another program. Thunderbird also includes an excellent NNTP news reader.

  9. #9


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    In point of fact, you could just fix Mail by changing your account to the correct settings (POP), as I indicated earlier.

    Configuring Mail for your email account

  10. #10


    Member Since
    Dec 15, 2009
    Location
    Sun City, AZ
    Posts
    196
    Specs:
    Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA
    I've decided to use Thunderbird for my emails since MAIL is not working for me. Should I just leave MAIL as is or should I delete the two accounts set up in it?

  11. #11

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    50,175
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    As I stated above, leave Mail as is. Don't delete any accounts, just continue to use Thunderbird if it's working for you.

  12. #12

    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
    Posts
    19,782
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    And don't remove Mail from your machine. Leave it on your machine - you'll save yourself possible future headaches (this goes for all apps native to OS X).
    Important Links: Community Guidelines : Use the reputation system if you've been helped.
    M-F Blog :: Write for the blog
    Writing a Quality Post

  13. #13


    Member Since
    Dec 15, 2009
    Location
    Sun City, AZ
    Posts
    196
    Specs:
    Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA
    OK, thanks for your advice.

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