New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

Cursor freezing


Post Reply New Thread Subscribe

 
Thread Tools
dannyboy22

 
Member Since: Oct 03, 2013
Location: UK
Posts: 19
dannyboy22 is on a distinguished road
Mac Specs: iMac 21.5in, 2.7GHz Intel Core i5, Mountain Lion OS X 10.8.5

dannyboy22 is offline
I assume this is a software issue and I'm in dialogue with Apple support but they haven't been able to resolve so far. The problem is that when I'm working on a word document (in Pages) a spreadsheet (in Numbers) or even the body of an email, very occasionally my cursor freezes. This occurs when I move the wireless mouse from right to left to reposition the cursor on a previous part of the document to make a correction. The document "judders" and the cursor freezes, it takes about 45 seconds before it returns to normal (or immediately if I click on one of the arrows on the keyboard). Initially Apple support asked me to delete the mouse preferences to rebuild on reboot. This did not work so they asked for the mouse to be returned for testing, the muse was replaced but the problem persisted. A second replacement mouse was sent for me to test but this did not solve the issue either. The latest suggestion I was given was to reinstall the operating system (OS X) which I did but on testing today the problem still exists.
One interesting point to note is that whilst the mouse was in for testing I used a USB connected mouse and had no problem.
A completed one but someone might have a bright idea for me to try.
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 38,887
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is online now
It may be a Blue Tooth issue if your wired mouse is working OK but the wireless one(s) are not. I wonder if Apple ever suggested trouble shooting Blue Tooth?

Do you have any other BT devices that you use besides the mouse? Even if it is on another machine nearby?
QUOTE Thanks
dannyboy22

 
Member Since: Oct 03, 2013
Location: UK
Posts: 19
dannyboy22 is on a distinguished road
Mac Specs: iMac 21.5in, 2.7GHz Intel Core i5, Mountain Lion OS X 10.8.5

dannyboy22 is offline
Thanks for the reply.
Yes I do have a Panasonic phone extension on my desk next to the iMac which operates on radio waves from base on the floor below. I will test out on some documents with this removed. It is quite difficult to replicate sometimes because it may only occur one or twice on say 2 pages of an A4 document. Will post feedback after test.
Regards,
Dannyboy22
QUOTE Thanks
dannyboy22

 
Member Since: Oct 03, 2013
Location: UK
Posts: 19
dannyboy22 is on a distinguished road
Mac Specs: iMac 21.5in, 2.7GHz Intel Core i5, Mountain Lion OS X 10.8.5

dannyboy22 is offline
Just a further update, following the reinstallation of the OS X operating system which did not solve the freezing cursor problem, the Mac support team wanted me to try opening in Safe Mode, create a new account and test that - unfortunately this did not solve the problem either. I was then asked to locate from my Library: launch agents, launch daemons and start up items delete and close down to rebuild and retest - this did not solve it either. They didn't seem keen to pursue the bluetooth line of investigation given there is no problem with a USB connected mouse, but asked me to download a Capture Data file and send to them to diagnose from there. Hopefully they will come up with some software fix as I do not relish the machine being sent back for investigation (particularly as they are sealed units nowadays too).
QUOTE Thanks

Post Reply New Thread Subscribe


« Camouflage not working the same on Mavericks | Won't wake up »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

All times are GMT -4. The time now is 01:50 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?