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OS X - Operating System General OS operation information and support

Downloads problem


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samfromhernando

 
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Unable to complete latest IMovie download. Each time the download is ready to install I have and error msg. on the page which says: "An error has occurred"! What is wrong there? Thanks
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chscag

 
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Where are you downloading the movie from? NetFlix, iTunes, ?
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samfromhernando

 
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Quote:
Originally Posted by chscag View Post
Where are you downloading the movie from? NetFlix, iTunes, ?
It is my "Auto Download" on my Mac OS X 10.9.2 trying to download IMovie 9.3 from Apple Store. It is not ITunes or any source other than Apple Store.
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samfromhernando

 
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There is no "extension" on the msg. - simply says "There was an error"!
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Sorry about that, I missed the "iMovie" part and thought you were downloading actual movies from iTunes or NetFlix.

Did you try downloading it again from the Mac App Store? And what do you mean, it's your auto download? Are you referring to software update?
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samfromhernando

 
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Quote:
Originally Posted by chscag View Post
Sorry about that, I missed the "iMovie" part and thought you were downloading actual movies from iTunes or NetFlix.

Did you try downloading it again from the Mac App Store? And what do you mean, it's your auto download? Are you referring to software update?
Yes, I did try and download again. It is an "Auto Update". I simply click on Apple>SoftwareUpdate and I've done this time and time again and each time I get the msg. "Ann error has occurred" in red???? Just tried it again - same result.
PTW "pop-up" blocker is "OFF".
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chscag

 
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I just did some checking......

The latest iMovie available from software update is 10.0.3. Are you sure you're not trying to download an older version over the top of a newer one? I've got two iMovie versions in my Application Folder: 10.0.3 and 9.0.9 Check your Application Folder to see what you have.
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samfromhernando

 
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Quote:
Originally Posted by chscag View Post
I just did some checking......

The latest iMovie available from software update is 10.0.3. Are you sure you're not trying to download an older version over the top of a newer one? I've got two iMovie versions in my Application Folder: 10.0.3 and 9.0.9 Check your Application Folder to see what you have.
Well, I looked at it in Finder and lo and behold my version is 10.2. - so I suppose this is the error that it is referring to. Do you suppose this means something is wrong with my "auto updater"?
Thanks so much for your help.
Sam Sayger
Hernando, MS
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chscag

 
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It does sound like the auto update or software update may be missing the fact that you are already updated. I wouldn't worry about it though. Sometimes the latest information on an application version does not get properly updated. I've had the same thing happen and it eventually straightened itself out.
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samfromhernando

 
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Quote:
Originally Posted by chscag View Post
It does sound like the auto update or software update may be missing the fact that you are already updated. I wouldn't worry about it though. Sometimes the latest information on an application version does not get properly updated. I've had the same thing happen and it eventually straightened itself out.

Thanks tons for all your good help!
Sam
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