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OS X - Operating System General OS operation information and support

Silverlight Issue


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kokoleboy

 
Member Since: Nov 27, 2013
Posts: 6
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How do I get Silverlight to work on my Macbook pro so I can watch Netflix? Also, when I try to open the Silverlight console, I get a 'Silverlight closed unexpectedly' screen popping up. I have the latest Silverlight and my OS is up to date (Maverick).
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bobtomay

 
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Member Since: Dec 22, 2006
Location: Texas, where else?
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Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

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I'd try removing and reinstalling it.

Quit the browser - what browser are you using?

Remove these:

Library/Application Support/Microsoft/Silverlight - delete the Silverlight folder.

Library/Internet Plugins - delete the Silverlight plugin

the above are in the root Library folder - below is in your users Library folder

~/Library/Preferences/ - delete com.microsoft.silverlight.plist - could be one called lockfile - delete it also

Don't empty the trash yet.

Now head back to reinstall it from Microsoft's site.

(To open your user's home folder/Library - open Finder - then click of 'Go' on the menu bar, press the 'option' key and your Library will appear.)

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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kokoleboy

 
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@ bobtomay...I tried that a few times already and it doesn't work. I used Safari and Chrome and I can't get Silverlight to work...
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bobtomay

 
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Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

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Have you tried opening 'Microsoft Silverlight' from the Applications folder?

Does it open while not trying to use it in a browser?

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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chscag

 
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Silverlight should be noted in your Applications folder just as bobtomay stated. It's shown as "Microsoft Silverlight", or it could also be listed in your Microsoft Office folder if you have one. Opening it up from there and clicking on the "Webcam/Mic" tab will turn on your Mac's web camera if you have one. That's a good way to test it to see if it's working OK.
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kokoleboy

 
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Quote:
Originally Posted by bobtomay View Post
Have you tried opening 'Microsoft Silverlight' from the Applications folder?

Does it open while not trying to use it in a browser?
I've tried that and I get a 'Problem Report for Silverlight Preferences>Silverlight Preferences quit unexpectedly' window pop up.
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kokoleboy

 
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Problem details and system configuration window shows:
Process: Silverlight Preferences [1082]
Path: /Library/Internet Plug-Ins/Silverlight.plugin/Contents/Resources/Silverlight Preferences.app/Contents/MacOS/Silverlight Preferences
Identifier: com.microsoft.silverlight
Version: 5.1 (5.1.20913.0)
Code Type: X86 (Native)
Parent Process: launchd [172]
Responsible: Silverlight Preferences [1082]
User ID: 501

Code:
Date/Time:       2013-12-21 21:23:06.325 +0300
OS Version:      Mac OS X 10.9.1 (13B42)
Report Version:  11
Anonymous UUID:  485133C0-F67E-B68D-9633-6A8236C81836

Sleep/Wake UUID: B468EB7E-0D82-486D-B642-42460F41B8F9

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x97c23952 __pthread_kill + 10
1   libsystem_pthread.dylib           0x94642167 pthread_kill + 101
2   libsystem_c.dylib                 0x971b8340 abort + 155
3   com.microsoft.net.coreclr         0x0800b894 0x8000000 + 47252
4   com.microsoft.net.coreclr         0x0800b918 0x8000000 + 47384
5   com.microsoft.net.coreclr         0x0800b3c8 0x8000000 + 46024
6   com.microsoft.net.coreclr         0x08103ae7 GetCLRRuntimeHost + 193895
7   com.microsoft.net.coreclr         0x08037513 PAL_InitializeCoreCLR + 58243
8   com.microsoft.net.coreclr         0x081012cc GetCLRRuntimeHost + 183628
9   com.microsoft.net.coreclr         0x08101405 GetCLRRuntimeHost + 183941
10  com.microsoft.net.coreclr         0x08106966 GetCLRRuntimeHost + 205798
11  com.microsoft.net.coreclr         0x08106b1b GetCLRRuntimeHost + 206235
12  com.microsoft.net.coreclr         0x081c947e GetCLRRuntimeHost + 1003262
13  com.microsoft.net.coreclr         0x081c9fc5 GetCLRRuntimeHost + 1006149
14  com.microsoft.net.coreclr         0x0827a5aa GetCLRRuntimeHost + 1728554
15  com.microsoft.net.coreclr         0x08339c54 GetCLRRuntimeHost + 2512596
16  com.microsoft.silverlight         0x000050ac start + 5624
17  libobjc.A.dylib                   0x941eb262 -[NSObject performSelector:] + 62
18  com.apple.CoreFoundation          0x98970014 -[NSSet makeObjectsPerformSelector:] + 228
19  com.apple.AppKit                  0x9b71a012 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1182
20  com.apple.AppKit                  0x9b70db75 loadNib + 369
21  com.apple.AppKit                  0x9b70cfa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 320
22  com.apple.AppKit                  0x9b9b6d2e +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
23  com.apple.AppKit                  0x9b70cc1f +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 709
24  com.apple.AppKit                  0x9b707f69 NSApplicationMain + 510
25  com.microsoft.silverlight         0x00003baf start + 251
26  com.microsoft.silverlight         0x00003add start + 41

Thread 1:
0   libsystem_kernel.dylib            0x97c24046 __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x94642dcf _pthread_wqthread + 372
2   libsystem_pthread.dylib           0x94646cce start_wqthread + 30

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib            0x97c24992 kevent64 + 10
1   libdispatch.dylib                 0x9883e8bd _dispatch_mgr_invoke + 238
2   libdispatch.dylib                 0x9883e556 _dispatch_mgr_thread + 52

Thread 3:
0   libsystem_kernel.dylib            0x97c24046 __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x94642dcf _pthread_wqthread + 372
2   libsystem_pthread.dylib           0x94646cce start_wqthread + 30

Thread 4:
0   libsystem_kernel.dylib            0x97c24046 __workq_kernreturn + 10
1   libsystem_pthread.dylib           0x94642dcf _pthread_wqthread + 372
2   libsystem_pthread.dylib           0x94646cce start_wqthread + 30

Thread 5:
0   libsystem_kernel.dylib            0x97c1ef7a mach_msg_trap + 10
1   libsystem_kernel.dylib            0x97c1e16c mach_msg + 68
2   com.microsoft.net.coreclr         0x0800f2c2 0x8000000 + 62146
3   com.microsoft.net.coreclr         0x0800c3e8 0x8000000 + 50152
4   libsystem_pthread.dylib           0x946415fb _pthread_body + 144
5   libsystem_pthread.dylib           0x94641485 _pthread_start + 130
6   libsystem_pthread.dylib           0x94646cf2 thread_start + 34

Thread 6:
0   libsystem_kernel.dylib            0x97c24976 kevent + 10
1   com.microsoft.net.coreclr         0x0803daee PAL_InitializeCoreCLR + 84318
2   com.microsoft.net.coreclr         0x0803dc74 PAL_InitializeCoreCLR + 84708
3   com.microsoft.net.coreclr         0x08042367 PAL_InitializeCoreCLR + 102871
4   com.microsoft.net.coreclr         0x08035397 PAL_InitializeCoreCLR + 49671
5   libsystem_pthread.dylib           0x946415fb _pthread_body + 144
6   libsystem_pthread.dylib           0x94641485 _pthread_start + 130
7   libsystem_pthread.dylib           0x94646cf2 thread_start + 34

Thread 7:
0   libsystem_kernel.dylib            0x97c237ca __psynch_cvwait + 10
1   libsystem_pthread.dylib           0x94643d8a _pthread_cond_wait + 837
2   libsystem_pthread.dylib           0x94645fa3 pthread_cond_wait + 48
3   com.microsoft.net.coreclr         0x0803e3bd PAL_InitializeCoreCLR + 86573
4   com.microsoft.net.coreclr         0x08042fb3 PAL_InitializeCoreCLR + 106019
5   com.microsoft.net.coreclr         0x0803d357 PAL_InitializeCoreCLR + 82375
6   com.microsoft.net.coreclr         0x0803d8a5 PAL_InitializeCoreCLR + 83733
7   com.microsoft.net.coreclr         0x0832efc7 GetCLRRuntimeHost + 2468423
8   com.microsoft.net.coreclr         0x08037513 PAL_InitializeCoreCLR + 58243
9   com.microsoft.net.coreclr         0x0832ec64 GetCLRRuntimeHost + 2467556
10  com.microsoft.net.coreclr         0x081189d4 GetCLRRuntimeHost + 279636
11  com.microsoft.net.coreclr         0x0811a256 GetCLRRuntimeHost + 285910
12  com.microsoft.net.coreclr         0x081ca635 GetCLRRuntimeHost + 1007797
13  com.microsoft.net.coreclr         0x081ca6f1 GetCLRRuntimeHost + 1007985
14  com.microsoft.net.coreclr         0x08037513 PAL_InitializeCoreCLR + 58243
15  com.microsoft.net.coreclr         0x081c4ae0 GetCLRRuntimeHost + 984416
16  com.microsoft.net.coreclr         0x08037513 PAL_InitializeCoreCLR + 58243
17  com.microsoft.net.coreclr         0x081bc1a3 GetCLRRuntimeHost + 949283
18  com.microsoft.net.coreclr         0x081bc6a5 GetCLRRuntimeHost + 950565
19  com.microsoft.net.coreclr         0x081bc6d4 GetCLRRuntimeHost + 950612
20  com.microsoft.net.coreclr         0x0811a66e GetCLRRuntimeHost + 286958
21  com.microsoft.net.coreclr         0x081bb12e GetCLRRuntimeHost + 945070
22  com.microsoft.net.coreclr         0x08035397 PAL_InitializeCoreCLR + 49671
23  libsystem_pthread.dylib           0x946415fb _pthread_body + 144
24  libsystem_pthread.dylib           0x94641485 _pthread_start + 130
25  libsystem_pthread.dylib           0x94646cf2 thread_start + 34

Thread 8:
0   libsystem_kernel.dylib            0x97c237ca __psynch_cvwait + 10
1   libsystem_pthread.dylib           0x94643d8a _pthread_cond_wait + 837
2   libsystem_pthread.dylib           0x94645fa3 pthread_cond_wait + 48
3   com.microsoft.net.coreclr         0x0803e3bd PAL_InitializeCoreCLR + 86573
4   com.microsoft.net.coreclr         0x08042fb3 PAL_InitializeCoreCLR + 106019
5   com.microsoft.net.coreclr         0x0803d357 PAL_InitializeCoreCLR + 82375
6   com.microsoft.net.coreclr         0x0803d8a5 PAL_InitializeCoreCLR + 83733
7   com.microsoft.net.coreclr         0x0832efc7 GetCLRRuntimeHost + 2468423
8   com.microsoft.net.coreclr         0x08037513 PAL_InitializeCoreCLR + 58243
9   com.microsoft.net.coreclr         0x0832ec64 GetCLRRuntimeHost + 2467556
10  com.microsoft.net.coreclr         0x0806e123 MetaDataGetDispenser + 122259
11  com.microsoft.net.coreclr         0x081bb12e GetCLRRuntimeHost + 945070
12  com.microsoft.net.coreclr         0x08035397 PAL_InitializeCoreCLR + 49671
13  libsystem_pthread.dylib           0x946415fb _pthread_body + 144
14  libsystem_pthread.dylib           0x94641485 _pthread_start + 130
15  libsystem_pthread.dylib           0x94646cf2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x0800b7e1  ecx: 0xbfffef5c  edx: 0x97c23952
  edi: 0xa06fc1a8  esi: 0x00000006  ebp: 0xbfffef78  esp: 0xbfffef5c
   ss: 0x00000023  efl: 0x00000206  eip: 0x97c23952   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
  cr2: 0x08353010
  
Logical CPU:     0
Error Code:      0x00080148
Trap Number:     132


Binary Images:
    0x1000 -    0x45fff +com.microsoft.silverlight (5.1 - 5.1.20913.0) <4838FF1F-1A59-0F54-FBC4-D8EDD2FE2AA4> /Library/Internet Plug-Ins/Silverlight.plugin/Contents/Resources/Silverlight Preferences.app/Contents/MacOS/Silverlight Preferences
 0x8000000 -  0x865dfab +com.microsoft.net.coreclr (5.1 - 5.1.20913.0) <20EBEDD1-97B5-04CB-6D30-CA240F1A4522> /Library/Internet Plug-Ins/Silverlight.plugin/Contents/MacOS/CoreCLR.bundle/Contents/MacOS/coreclr
0x8fe78000 - 0x8feaa417  dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
0x90008000 - 0x90017fff  libGL.dylib (9.0.83) <E76D1F2A-D98B-3464-AD0B-FC1EBBADF027> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9004b000 - 0x90063ff7  libsystem_malloc.dylib (23.1.10) <69F485C9-B3E7-3E36-A06C-D7DFD29D22E1> /usr/lib/system/libsystem_malloc.dylib
0x900ce000 - 0x900e7fff  com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x914a2000 - 0x91596fff  libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x91597000 - 0x915e6fff  com.apple.opencl (2.3.57 - 2.3.57) <93385E1C-00D9-31BE-9652-7F3C09484B3E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x915e7000 - 0x915f0ffa  com.apple.CommonAuth (4.0 - 2.0) <6CB82D57-3C55-39E5-9036-8047DF3E6F57> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x915f1000 - 0x915fdffe  libkxld.dylib (2422.1.72) <F9B35FA5-C936-3286-A055-2B0780A674AC> /usr/lib/system/libkxld.dylib
0x915fe000 - 0x91606ffe  libGFXShared.dylib (9.0.83) <35644AAA-B1E7-367C-90C0-378024F8A46A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x91607000 - 0x91635ff3  com.apple.DebugSymbols (106 - 106) <FC70F4C9-B2A6-352F-9563-6C085E9DDDB8> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x91b36000 - 0x91b52ff9  com.apple.Ubiquity (1.3 - 289) <1CEDC83D-7282-3B4D-8CF7-4FE045012391> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x91baa000 - 0x91c96ff7  libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x91ce6000 - 0x91ce6fff  com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x91ce7000 - 0x91df9ffc  libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
0x91dfa000 - 0x91e12fff  com.apple.CFOpenDirectory (10.9 - 173.1.1) <630A5CCF-8FC3-379D-B0BD-41DCE1F0B624> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x91e14000 - 0x91e14fff  com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x91e15000 - 0x91e18fff  libdyld.dylib (239.3) <729B32AC-EEE2-3739-8CE3-F90838D51906> /usr/lib/system/libdyld.dylib
0x91fb5000 - 0x92020ff9  com.apple.Heimdal (4.0 - 2.0) <E3091095-A893-3089-8DA1-8705B3BE5BF9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x92021000 - 0x92024ff7  com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x92025000 - 0x92027ffb  libRadiance.dylib (1038) <F0D3F13B-5628-3DF9-8B86-A4D914567B25> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x920b9000 - 0x920baffa  libsystem_sandbox.dylib (278.10) <F3C9C427-AF9F-3CE0-95FF-DC9ACA0B5760> /usr/lib/system/libsystem_sandbox.dylib
0x921c9000 - 0x92300ff3  com.apple.desktopservices (1.8 - 1.8) <4D853961-F911-3FE2-A7DF-3130EA1D8CEB> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x9233a000 - 0x92407ff7  com.apple.backup.framework (1.5.1 - 1.5.1) <91998CDF-3547-3183-A962-D9E981C14891> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x92408000 - 0x92415fff  com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x92416000 - 0x92462ff7  libcups.2.dylib (372) <9A2BE8DC-37E4-3019-B665-1036FE7868EA> /usr/lib/libcups.2.dylib
0x92464000 - 0x9248efff  libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib
0x924cf000 - 0x92542fff  com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x92543000 - 0x92546ff9  com.apple.TCC (1.0 - 1) <A5FCF7AA-3F56-3A19-9DF1-661F1F02F79D> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x92547000 - 0x928bcff9  com.apple.HIToolbox (2.1 - 696) <43CB31D6-4C2B-30FA-A374-DB7C5728E7AD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x928eb000 - 0x92906ff6  libPng.dylib (1038) <F39168D4-ABEB-3C2D-A763-B9D3E1EF43BC> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x932f6000 - 0x93349fff  com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x9334a000 - 0x933bfffb  com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x933c0000 - 0x93490fef  libvDSP.dylib (423.32) <E2FA7230-A001-3F6B-9ACF-6998C51AD7DC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x93491000 - 0x934e2ff1  libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x93537000 - 0x9353bff7  libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x9353c000 - 0x93544fff  libsystem_dnssd.dylib (522.1.11) <1C015806-B971-34F9-B162-3DF7897351D0> /usr/lib/system/libsystem_dnssd.dylib
0x93545000 - 0x93837ff8  com.apple.CoreImage (9.0.54) <D7BC3E53-EF5B-3A14-8808-8D45EE505B48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x93838000 - 0x93846ff7  libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x9389d000 - 0x938cdff7  com.apple.CoreServicesInternal (184.8 - 184.8) <88528205-9452-3EEC-BB27-DAAA7EC81E04> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
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0x99fb5000 - 0x9a127ffb  com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <E5FFD35D-18CF-333C-BECE-39F8E47BE707> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9a128000 - 0x9a128fff  com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9a129000 - 0x9a182ffa  libTIFF.dylib (1038) <691DAAFD-D72B-3BE9-AE5C-84AF86BE66CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9a183000 - 0x9a185fff  libquarantine.dylib (71) <EE3B510E-1AEC-3171-8A1A-D6A5A42CF35C> /usr/lib/system/libquarantine.dylib
0x9a50b000 - 0x9a574fff  com.apple.datadetectorscore (5.0 - 354.0) <0C6C812D-3E7A-31A4-BFDE-CD3316AA35B6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x9a575000 - 0x9a576fff  libsystem_blocks.dylib (63) <2AC67D5E-ECD4-3644-A53C-9684F9B7AA33> /usr/lib/system/libsystem_blocks.dylib
0x9a577000 - 0x9a683fff  com.apple.ImageIO.framework (3.3.0 - 1038) <0B4A6607-9FBC-3A6C-984A-0542DE8385FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9a6ac000 - 0x9a6b8ffc  libbz2.1.0.dylib (29) <3CEF1E92-BA42-3F8A-8E8D-9E1F7658E5C7> /usr/lib/libbz2.1.0.dylib
0x9a6c7000 - 0x9a6d5ff3  com.apple.opengl (9.0.83 - 9.0.83) <16CFFD50-217E-3E18-88AF-7F2AD980628B> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9a6d6000 - 0x9a6e1ffb  libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib
0x9a6e2000 - 0x9a721ff7  com.apple.bom (12.0 - 192) <50F9D23C-9C9A-38BF-B4E2-66D93BE2A174> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x9a722000 - 0x9a76afff  com.apple.PerformanceAnalysis (1.47 - 47) <16935C0F-7F9F-316E-9D46-11973DE0904A> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
0x9a777000 - 0x9a777ffd  com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9aacd000 - 0x9aaf5fff  libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib
0x9ab20000 - 0x9ad8dff6  com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9ad8e000 - 0x9ad92ffc  com.apple.IOSurface (91 - 91) <DECEEB72-3C7E-3C21-9237-E5AD293F8B09> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9b1b9000 - 0x9b242fff  com.apple.CoreSymbolication (3.0 - 141) <178DDF5C-B6DA-39BD-84F5-FD3FA7E93BF8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x9b243000 - 0x9b2a1ffd  com.apple.AE (665.5 - 665.5) <54F2F247-160C-3A22-A6E3-5D49655A67AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x9b320000 - 0x9b366ff7  libFontRegistry.dylib (127) <A0930DB2-A6C6-3C6E-B4A2-119E0D76FD7D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x9b367000 - 0x9b36bffe  libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x9b373000 - 0x9b40aff7  com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x9b40b000 - 0x9b40fffa  libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib
0x9b41b000 - 0x9b705fd2  com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x9b706000 - 0x9c321ff3  com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9c322000 - 0x9c326ffa  libGIF.dylib (1038) <5CEB4EDF-B0B6-33A6-BDDE-8C0D3226FA72> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 566
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=142.6M resident=78.8M(55%) swapped_out_or_unallocated=63.9M(45%)
Writable regions: Total=93.4M written=2824K(3%) resident=3428K(4%) swapped_out=0K(0%) unallocated=90.1M(96%)
 
REGION TYPE                      VIRTUAL
===========                      =======
CG image                              4K
CG shared images                    140K
Kernel Alloc Once                     4K
MALLOC                             80.8M
MALLOC (admin)                       64K
Stack                              67.6M
VM_ALLOCATE                        33.3M
__DATA                             14.6M
__IMAGE                             528K
__IMPORT                             12K
__LINKEDIT                         43.3M
__OBJC                             1792K
__PAGEZERO                            4K
__TEXT                             99.4M
__UNICODE                           544K
mapped file                       167.3M
shared memory                         4K
===========                      =======
TOTAL                             509.3M

Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 4 GB, SMC 2.1f175
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW  GS41N
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
QUOTE Thanks
chas_m

 
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Member Since: Jan 22, 2010
Location: Victoria, BC
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Mac Specs: 2012 MBP, Black speakers, Black Benq second monitor, black(ish) iPhone 5s, Black 2012 iPad, etc.

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Try using an app uninstaller like AppCleaner (which I think is free) to COMPLETELY uninstall Silverlight (this is the actual problem). Maybe MS has a Silverlight Uninstaller, perhaps built into the Installer?

Only once you've totally removed the old Silverlight install will a fresh new one work, I think.
QUOTE Thanks
kokoleboy

 
Member Since: Nov 27, 2013
Posts: 6
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Quote:
Originally Posted by chas_m View Post
Try using an app uninstaller like AppCleaner (which I think is free) to COMPLETELY uninstall Silverlight (this is the actual problem). Maybe MS has a Silverlight Uninstaller, perhaps built into the Installer?

Only once you've totally removed the old Silverlight install will a fresh new one work, I think.
I've tried that also and it still doesn't work. Thanks though...
QUOTE Thanks
kokoleboy

 
Member Since: Nov 27, 2013
Posts: 6
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I tried all of your suggestions even before joining this forum. I gotta say though, you guys have been very helpful. This is the best forum I've been on. Thanks guys! I really appreciate your help.

It's no biggy though...I can still watch Netflix on my PC laptop.

Happy Holidays
QUOTE Thanks
bobtomay

 
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Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 25,017
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Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

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Only found one other possibly useful tidbit

Head for:

~/Library/Application Support/Microsoft/Silverlight/is

delete everything inside the "is" folder

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
QUOTE Thanks

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