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OS X - Operating System General OS operation information and support

help...itunes won't recognize ios7 phone


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keithy

 
Member Since: Sep 20, 2013
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Help.....please!
My iphone 5 and itunes 11 where all working perfectly until I updated to ios7 on my phone.Also updated itunes to the latest.
now i am getting this error... " iTunes could not connect to this phone. Could not allocate a resource" ,when I connect any of our updated phones. Even my daughters 4gs.
I have tried everything I can think of. when I called apple support........they said I must have a trojan virus and they can fix it for $149.
when I looked up what they showed me for myself.......and searched for such files. not found!!!
I am feeling distrustful of apple right now.
Thank you in advance!!!
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Quote:
Originally Posted by keithy View Post
Help.....please!
My iphone 5 and itunes 11 where all working perfectly until I updated to ios7 on my phone.Also updated itunes to the latest.
now i am getting this error... " iTunes could not connect to this phone. Could not allocate a resource" ,when I connect any of our updated phones. Even my daughters 4gs.
I have tried everything I can think of. when I called apple support........they said I must have a trojan virus and they can fix it for $149.
when I looked up what they showed me for myself.......and searched for such files. not found!!!
I am feeling distrustful of apple right now.
Thank you in advance!!!
Unless you jail break your phone that should not happen and I would call Apple back that is a very inaccurate answer and unlike them.
Also I doubt this was a real Apple Store as the 5 would still be under warranty and as long as there is no damage (visible) and the OS has not been modified they will fix it.
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