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  1. #1

    Lefty Loco's Avatar
    Member Since
    Aug 15, 2011
    Posts
    51
    Specs:
    Mid '10 MacBook Pro, 128GB iPhone 6, 160GB iPod Classic, 32GB iPad 4th Gen, AirPort Extreme, AppleTV
    Virus, adware, or nothing to worry about?
    Hello all! So yesterday I opened Safari and the first thing I saw was a medium-sized popup window from MacKeeper saying, "Before you continue, you should check this out" (or clean your Mac, or something along those lines). Quit Safari and re-opened to see the same message again. This window opened alone, not on top of a Safari window--no Safari window opened while this was there. I feel silly for what I'm about to say, but now I can't remember how I bypassed it and got to my Top Sites Screen (the one I have set to be default upon opening Safari). Anyway, so when I did get Safari open, the browser window was re-sized from the normal large size I always have to a medium-sized one, so I maximized it back to normal. That was odd, but then also all of the Top Sites preview icons looked weird too, like when you change the screen resolution and all the icons on the desktop look too big and blurry. Also, some of them would not take me to the site when I clicked on them. It stayed on the Top Sites screen and the address bar had the https: secure site prefix and then just my nickname for that site instead of an actual web address. The ones that did actually take me to the site opened the site in a very strange way, like only part of the image was there and then it was like stretched and blurred from the top down like a barcode or something, then after a few seconds the site would re-focus properly. Needless to say I was very concerned, so the first thing I did was update ClamXav and scan the system. One strange thing here was when it began to scan I got a message that said there was an issue with the quarantine folder and I had to change something in settings or something. I stopped the scan and re-started it and got no message this time. Scan results came up clean. Not quite satisfied, I updated BitDefender and scanned again, and came up clean again. After a while, and after clicking on my Top Sites one by one, the icons went back to normal and finally started taking me to the proper site. It's all very weird and I'm still kind of concerned. Has anyone ever seen something like this?

  2. #2

    cradom's Avatar
    Member Since
    Feb 14, 2004
    Location
    Groves, Texas
    Posts
    4,501
    Specs:
    21in. iMac 10.11 --- HP win 10
    Uninstall Mackeeper. Now. Almost no one here uses it or recommends it (although it's advertised here).
    As far as most people here are concerned, it's malware.
    http://www.mac-forums.com/forums/app...mackeeper.html
    Delusions are often functional. A motherís opinions about her childrenís beauty, intelligence, goodness, et cetera ad nauseam, keep her from drowning them at birth.
    -Lazarus Long

  3. #3

    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    7,730
    Have you ever installed MacKeeper? If so, make sure it is gone gone gone. That software is very naggy and if not eradicated completely, it may still be bugging you to buy it.

    Also, you really shouldn't be running two different pieces of AV software. Actually, since OS X has built-in malware protection (XProtect, for Snow Leopard and onwards), you have 3 pieces running. This is overkill and if you are running both of those in the background constantly, you can actually cause problems as they fight each other and over-tax your system. I recommend not running any 3rd party AV software in the background. If you like, keep one around to run only on demand once in a while as a "2nd opinion". Otherwise, XProtect is perfectly adequate on its own.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Ľ Adware Removal Guide | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  4. #4

    Lefty Loco's Avatar
    Member Since
    Aug 15, 2011
    Posts
    51
    Specs:
    Mid '10 MacBook Pro, 128GB iPhone 6, 160GB iPod Classic, 32GB iPad 4th Gen, AirPort Extreme, AppleTV
    But I've never installed MacKeeper, at least not knowingly, and I never would. I'm well aware of their bad reputation. Maybe I've clicked the "OK" box on one of their popups to make it go away, but I've never actually gone through any installation. And I don't even do that any more. If I ever get one, I quit or force quit Safari.

    I understand what your'e saying about more than one AV program, and I'll get rid of one. I don't let them run in the background though--I just use it to scan the system now and then when something looks fishy. I'll search my system to see if anything from MacKeeper exists, but I anticipate I will not find anything.

    So, I'm still a bit concerned and perplexed by this whole thing. And wondering if anyone has ever seen their system act like what I described in the previous post.

  5. #5

    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
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    7,730
    Quote Originally Posted by Lefty Loco View Post
    But I've never installed MacKeeper, at least not knowingly, and I never would. I'm well aware of their bad reputation. Maybe I've clicked the "OK" box on one of their popups to make it go away, but I've never actually gone through any installation. And I don't even do that any more. If I ever get one, I quit or force quit Safari.
    Then more likely than not, it's some form of a pop-up ad. Do you have an adblocker installed? If not, consider doing so.

    If it's not that, then you may have some other extension or software installed that is trying to push MacKeeper on you. That's my best guess anyway.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Ľ Adware Removal Guide | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  6. #6

    Lefty Loco's Avatar
    Member Since
    Aug 15, 2011
    Posts
    51
    Specs:
    Mid '10 MacBook Pro, 128GB iPhone 6, 160GB iPod Classic, 32GB iPad 4th Gen, AirPort Extreme, AppleTV
    The only popup blocker I have is the one that is native to Safari, though it doesn't always seem very effective. Do you have any suggestions for good ones?

  7. #7


    Member Since
    Aug 11, 2013
    Posts
    21
    I am using Sophos, not sure yet if this software is very effective but it is free

    Antivirus, Endpoint, Disk Encryption, Mobile, UTM, Email and Web Security | Sophos

  8. #8

    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    7,730
    Quote Originally Posted by Lefty Loco View Post
    The only popup blocker I have is the one that is native to Safari, though it doesn't always seem very effective. Do you have any suggestions for good ones?
    The AdBlock extension is quite excellent.
    AdBlock

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Ľ Adware Removal Guide | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  9. #9

    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    I have seen more problems in the last couple of years with people adding AV software and other add ons without just running the Mac out of the box and giving it a chance.
    Read the stickies and the pros and cons before you hit a download button in the long run it will save you time and money.

  10. #10

    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
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    Specs:
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, El Capitan, 10.11.5
    Hi Lefty Loco

    To uninstall Mackeeper, you can use this link: Uninstalling MacKeeper

    Although this usually works, there can be problems because the app is almost a form of malware itself and leaves a trail of uninstalled files on board. Some have, in addition to the above, used "App cleaner"and/or App Trap.

    You are not the first and unlikely to be the last who has unaccountably found this pernicious app on your machine.

    It's total removal is paramout—like now!

    If you absolutely must have virus protection, this community recommends ClamX which has the added advantage of being free.

    If you need to sort out day-today problems, this forum regularly suggests using the free OnyX—just make sure you download the current version for your OS X (Osirix for Leopard, Snow Leopard, Lion & ML are specific to your OS X). Then let it do it's job.

    PLease feed back on success or otherwise of getting rid of Mackeeper.

    Ian

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