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OS X - Operating System General OS operation information and support

Macbook shutting down


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danpalasz

 
Member Since: Aug 19, 2013
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hey there,

i recently brought a used macbook pro 2010 and it keeps shutting down on me.

it happens when the chargers in so its not the battery, it happens when its cold so its not the heat and happens when i not using and apps so what could it be???

when it shuts down and restarts it says report to apple with extra information which i dont understand so im posting it here.


Please help


Interval Since Last Panic Report: 38351 sec
Panics Since Last Report: 1
Anonymous UUID: 710F8E73-0978-C048-C555-BD7CE0354581

Mon Aug 19 12:22:39 2013
panic(cpu 3 caller 0xffffff7fa03957f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809c335000 0x0a5480a2, D0, P2/4
Backtrace (CPU 3), Frame : Return Address
0xffffff809c2b2fa0 : 0xffffff801fc1d626
0xffffff809c2b3010 : 0xffffff7fa03957f2
0xffffff809c2b30d0 : 0xffffff7fa04923b9
0xffffff809c2b3130 : 0xffffff7fa049242e
0xffffff809c2b31a0 : 0xffffff7fa07b8c82
0xffffff809c2b32d0 : 0xffffff7fa04b8fe8
0xffffff809c2b3310 : 0xffffff7fa039d567
0xffffff809c2b33c0 : 0xffffff7fa039b05a
0xffffff809c2b35c0 : 0xffffff7fa039d160
0xffffff809c2b36b0 : 0xffffff7fa1461c4b
0xffffff809c2b3710 : 0xffffff7fa145ee82
0xffffff809c2b3760 : 0xffffff7fa1448815
0xffffff809c2b3790 : 0xffffff7fa14042ff
0xffffff809c2b37b0 : 0xffffff7fa141520c
0xffffff809c2b37e0 : 0xffffff7fa1414fb3
0xffffff809c2b3830 : 0xffffff7fa1414f6b
0xffffff809c2b3880 : 0xffffff7fa14139b1
0xffffff809c2b38a0 : 0xffffff7fa14102b8
0xffffff809c2b38d0 : 0xffffff7fa144391f
0xffffff809c2b3910 : 0xffffff7fa140f34f
0xffffff809c2b3a90 : 0xffffff7fa143fe39
0xffffff809c2b3b50 : 0xffffff7fa140dde8
0xffffff809c2b3ba0 : 0xffffff80200650c9
0xffffff809c2b3bc0 : 0xffffff8020066670
0xffffff809c2b3c20 : 0xffffff802006408f
0xffffff809c2b3d70 : 0xffffff801fc984a1
0xffffff809c2b3e80 : 0xffffff801fc20aed
0xffffff809c2b3eb0 : 0xffffff801fc10448
0xffffff809c2b3f00 : 0xffffff801fc1961b
0xffffff809c2b3f70 : 0xffffff801fca5dd6
0xffffff809c2b3fb0 : 0xffffff801fccdd43
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7fa0338000->0xffffff7fa0645fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7fa02a3000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xffffff7fa0324000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0xffffff7fa02e1000
com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7fa0653000->0xffffff7fa0974fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7fa0338000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7fa02a3000
com.apple.GeForce(8.1)[A15BB65E-3501-340F-87CB-2FD2BAD33E35]@0xffffff7fa13fc000->0xffffff7fa14c8fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7fa0338000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xffffff7fa0324000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7fa02a3000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0xffffff7fa02e1000

BSD process name corresponding to current thread: WebProcess

Mac OS version:
12D78

Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000001fa00000
Kernel text base: 0xffffff801fc00000
System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 38578630939288
last loaded kext at 381449922027: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7fa1fee000, size 229376)
last unloaded kext at 328303578135: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fa1fe0000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.BroadcomBluetoothHCIControllerUSBT ransport 4.1.3f3
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHDGraphics 8.1.0
com.apple.driver.AppleIntelHDGraphicsFB 8.1.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.GeForce 8.1.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleMuxControl 3.3.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClien t 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTran sport 4.1.3f3
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.kext.triggers 1.0
com.apple.nvidia.nv50hal 8.1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.NVDAResman 8.1.0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
QUOTE Thanks
Raz0rEdge

 
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What you got is a Kernel Panic and the usual outcome of it is a reboot.

What version of OS X is this Macbook Pro running? If it is Mountain Lion, ensure it is running the latest upgrade. If you are using either Lion or Mountain Lion, get into the Recovery Console by holding down CMD+r during boot-up. Then go to Disk Utility and perform a disk repair.

Once that is complete, reboot the Mac and see if continues to have issue. If it does, then power-off, and power-on the Mac and when you hear the startup sound, immediately hit and hold the SHIFT key to get safe mode. You can release the key when you see a gray screen and a progress bar.

The system will fully load up, login and see if you get Kernel panics in this mode.

If you continue to get Kernel panics (KPs), then you might have a hardware issue (usually RAM) and we might need to further isolate that..

--
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...Ashwin



Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.
QUOTE Thanks
danpalasz

 
Member Since: Aug 19, 2013
Posts: 4
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thanks for the help!

i updated my software and it done it again. then i repaired the disk which said was okie but it hasnt happened yet. so im thinking its a hardware problem, thanks again for assisting.

im starting to think its the ram too, is there anything i can do with that??
QUOTE Thanks
Raz0rEdge

 
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If it is indeed a RAM problem, the way to isolate it is to use other (known working) RAM for a while and if you have multiple sticks to isolate them individual by replacing them one at a time..

You can also run AHT to get a quick idea without replacing any hardware.

--
Regards
...Ashwin



Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.
QUOTE Thanks
danpalasz

 
Member Since: Aug 19, 2013
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said this before and thought it was the ram so anyone know how to help?

and strange things happens every time. i go in the energy saver settings turn it off, mac shuts down and its back on????? strange indeed
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danpalasz

 
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please help it happens like 3 times a hour and its not the energy saver settings !
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antonino31

 
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Take your MBP 2010 to an Apple Service store or service center and have them check the logic board. Leave OS X Mountain Lion on the machine.

If it fails it usually is a free Apple logic board replacement.

Don't give up if it "passes" the test. If the Book was manufactured After April 2010 it may need an upgraded logic board that can handle OS X upgrades.

Sometimes Apple hardware cannot keep up with maajor OS X upgrades so logic boards, in this case, need to be upgraded. My opinion, BTW..
QUOTE Thanks
antonino31

 
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Let me explain my post above.

Last week I bid on and won a MBP 2010 which the seller was practically giving away. Being the honest and thoughtful person I am, I sent him an email asking him if he had checked the logic board at an Apple center. He hadn't.

We canceled the sale and he emailed me that he is getting a free logic board from Apple. His machine was well over 3 years old.
QUOTE Thanks
techiesteve

 
Member Since: Apr 24, 2009
Location: Aylesbury, UK
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Re a MacBook Pro (15-inch, Mid 2010), suffering from intermittent black screen or loss of video. It can develop a kernel panic prior to failure. If Apple's video system test (VST) is run by an AASP or Genius Bar and indicates a failed part, it's likely to be replaced at no charge. Affected computers were manufactured between April 2010 and February 2011. This is not due to the logic board being unable to accept an OS update as in the post quoted below, but due to a video related issue.

Quote:
Originally Posted by antonino31 View Post
Take your MBP 2010 to an Apple Service store or service center and have them check the logic board. Leave OS X Mountain Lion on the machine.

If it fails it usually is a free Apple logic board replacement.

Don't give up if it "passes" the test. If the Book was manufactured After April 2010 it may need an upgraded logic board that can handle OS X upgrades.

Sometimes Apple hardware cannot keep up with maajor OS X upgrades so logic boards, in this case, need to be upgraded. My opinion, BTW..

Steve Bell
Aylesbury, UK
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antonino31

 
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Some software will not work with new Apple OS upgrades.....

So why wouldn't old hardware interfere with new Operating System upgrades? That is quite a challenge composing software to operate the engineering in all those different hardware models.

I repeat, that is only an opinion from a veteran computer maintenance tech which included a few years in an Apple sales and service environment.

People should exercise due diligence when considering buying a 2010 MB Pro or any other Mac Book around that era. A trip to the Apple service center will save headaches later.
QUOTE Thanks

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