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OS X - Operating System General OS operation information and support

Mountain Lion not booting up - AppleUSBMultitouchDriver Error


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kswaroop01

 
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Hello,

I have Mac book Pro with Mountain Lion. Today when I was browsing in google chrome, it hanged. I waited for some time and then turned off the macbook by long pressing the power button. Again when I try to turn on the macbook, its not booting.

I tried booting in verbose mode. Booting is getting stucked at "AppleUSBMultitouchDriver::checkStatus - received status packet, payload 2: device was reinitialized".

After 15-20 minutes "Cannot mount root, errno = 19" gets displayed.

Safe mode booting (holding shift key) and recovery tools (holdinng Command (⌘)-R) are also not working.

Please help me to solve this issue. Your help will be appreciated.
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chscag

 
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Do you have a boot disk by chance? You didn't mention which MacBook Pro you have but if it's an older one that came with Snow Leopard or earlier, you may still have your boot - install disk. If you have one, try booting with it and let us know what happens. The hard drive may have completely failed which is why safe or recovery mode won't work. It could also be a more serious failure.
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kswaroop01

 
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Quote:
Originally Posted by chscag View Post
Do you have a boot disk by chance? You didn't mention which MacBook Pro you have but if it's an older one that came with Snow Leopard or earlier, you may still have your boot - install disk. If you have one, try booting with it and let us know what happens. The hard drive may have completely failed which is why safe or recovery mode won't work. It could also be a more serious failure.
Thanks for your reply. I think there is no boot disk. My MacBook Pro came with Lion OS and I got free upgradation to Mountain Lion.
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You're in a tough spot because you can't even use the internet recovery option. I really don't know for sure if your hard drive is dead although it looks like it is. As I stated previously, it could also be something more serious. If your MacBook Pro is still covered by Apple care, take it on in and let them trouble shoot it. If your warranty has expired, you can try another hard drive. Do you have a backup of your data? And, did you make a bootable Mountain Lion flash drive?
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kswaroop01

 
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Quote:
Originally Posted by chscag View Post
You're in a tough spot because you can't even use the internet recovery option. I really don't know for sure if your hard drive is dead although it looks like it is. As I stated previously, it could also be something more serious. If your MacBook Pro is still covered by Apple care, take it on in and let them trouble shoot it. If your warranty has expired, you can try another hard drive. Do you have a backup of your data? And, did you make a bootable Mountain Lion flash drive?
Warranty is not expired. I did boot using Ubuntu live CD. Its booting fine. I am able to see all my data. Even the data on bootcamp partition is available. But MAC is not booting. Can this still be a drive issue?
I have not created Mountain Lion flash drive. Though I don't have data backup, I can take it now using Ubuntu live!
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The hard drive is probably OK if you can see your data and able to boot with an Ubuntu live CD. Have you tried a PRAM reset? Follow these directions: LINK Also try a SMC reset if that doesn't work: LINK
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kswaroop01

 
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Originally Posted by chscag View Post
The hard drive is probably OK if you can see your data and able to boot with an Ubuntu live CD. Have you tried a PRAM reset? Follow these directions: LINK Also try a SMC reset if that doesn't work: LINK
I tried both PRAM and SMC reset. Its still the same.
Can I try to format hard drive using Ubuntu CD and later try internet recovery?
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If its still under warranty then take it to apple

You can see the drive with Ubuntu, but it may be something as simple as a permissions error that is stopping OSX from loading drivers

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I found some helpful tips here:
Slow Bootup [Archive] - MacRumors Forums

The application "Onyx" seemed to automate a lot of the process. Not sure which one fixed the problem but it seems to have been corrected.
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kswaroop01

 
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Originally Posted by kswaroop01 View Post
I tried both PRAM and SMC reset. Its still the same.
Can I try to format hard drive using Ubuntu CD and later try internet recovery?
My hard drive was dead! Got it replaced from Apple.
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