Results 1 to 7 of 7
  1. #1
    External hard drive missing files

    Member Since
    Jul 31, 2013
    Posts
    2
    External hard drive missing files
    I have lost access to thousands of important documents which I had backed up on to an external hard drive.

    I have a HGST Touro 1 TB portable drive which I re-formatted to use on my MacBook Pro. I then copied all my work folder data onto the portable drive, triple checked that the files were there and could open from the drive source. It was all fine. Then ejected the disk properly and gave my laptop to our technician who was re-formatting them for our new server upgrade. When I got the laptop back (now erased), I went to re-install my work documents, but the main folder was missing. Used Disk Utility to check the drive - it said that everything seemed fine. However, it did say that there are over 1,700 folders and over 6,000 documents taking up 39 GB space. This is considerably more stuff than is actually visible on the drive. The only thing left of my "Work" folder is an alias folder. I can't see a list of my files anywhere, but INFO says they are there.

    Help!!! Would really appreciate some advice on how I can locate these files and retrieve them.

  2. #2
    External hard drive missing files
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,291
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    First thing.... stop using the hard drive. Download recovery software and use it from a bootable DVD or flash drive. Here are some suggestions (note: all are expensive)....

    Data Rescue 3

    Disk Warrior 4

    Data Recovery Software Review

  3. #3
    External hard drive missing files

    Member Since
    May 16, 2011
    Location
    Belize, Central America
    Posts
    289
    Misuse of the term "backup". This external disk is your primary store and you have no backup.

  4. #4
    External hard drive missing files
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    7,637
    Quote Originally Posted by chscag View Post
    First thing.... stop using the hard drive. Download recovery software and use it from a bootable DVD or flash drive. Here are some suggestions (note: all are expensive)....

    Data Rescue 3

    Disk Warrior 4

    Data Recovery Software Review
    A 4th option is Disk Drill. The nice thing about this one is you can use it to see if you have recoverable files before paying for it.

    EDIT: Thinking about this a little more, I think DiskWarrior may be the best option here. We don't seem to be simply looking at deleted files, but a much deeper problem with the file system or directory. You can try screening for the missing files with Disk Drill, but you may need DiskWarrior to do a full volume rebuild.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  5. #5
    External hard drive missing files
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,064
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    How did you backup the drive? Use cloning software at all?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  6. #6
    External hard drive missing files

    Member Since
    Jul 31, 2013
    Posts
    2
    Thank you for some of the replies. Yes, I do realise that I have 'misused' the word backup because I made that my primary source. Not a tech, obviously.

    No, I didn't use cloning software - I dragged and dropped the data into the external HDD.

    No, I haven't used the drive since. Yep - my feeling is that this is directory related, not that the files are deleted. Somewhere they are occupying some space - I just don't know how to recover them.

    Thanks for any constructive advice on this. I will investigate Disk Warrior.

  7. #7
    External hard drive missing files
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,064
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    Formatted Mac OS Extended (Journaled)?

    Also have a read of this link on copying to an external:-

    https://discussions.apple.com/thread...art=0&tstart=0
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Files missing after upgrading hard drive to SSD on Macbook
    By tiko45 in forum OS X - Operating System
    Replies: 1
    Last Post: 02-10-2015, 09:13 PM
  2. missing files from trash and external drive issue
    By mrfizzed in forum OS X - Operating System
    Replies: 0
    Last Post: 05-06-2012, 08:51 AM
  3. Replies: 0
    Last Post: 05-20-2009, 11:21 AM
  4. Replies: 5
    Last Post: 06-11-2008, 06:09 PM
  5. Replies: 3
    Last Post: 01-13-2008, 10:08 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •