07-31-2013, 02:53 AM

Hi there,

This is my first post (!)

I'm not sure if this is a Mac issue, but I've yet to find any info on it elsewhere, so I figured the Mac Forums would be a good place to start

I have:
iMac running OS 10.8.3

I have been sending pdf and rtf files to clients in a zip file, and some of the clients are reporting back to me that the rtf file is not in the zip file they receive. I see it on my end when I unzip the file. Reports are that the pdfs are there, but aside from that, there is only a .DS_Store file in the unzipped folder, which the clients are not able to open. Is this a Mac to PC issue, or do I need to keep researching?

Thanks!

07-31-2013, 03:11 AM

How are you zipping the files? You shouldn't be including a hidden file in the archive which is what the .DS_Store file is. There may be something wrong on your end or your recipients have security turned on and it's removing the rtf file but leaves the PDF and hidden file.

07-31-2013, 03:33 AM

Does the RTF file in question have the extension .rtf at the end and visible?

07-31-2013, 03:59 AM

Thanks for the quick replies!


chscag: I'm not sure if this is enough info, but I'm zipping them by highlighting the folder to zip, going to the Finder pull down menu => File => Compress

chas_m: It does not, and I'm going to be very embarrassed (and relieved) if that's the problem - I'll give it a try and see if that solves things.

Thanks!

07-31-2013, 05:46 AM

Yeah, that's the problem. Windows needs the file extension in order to determine what kind of file it is.

07-31-2013, 03:14 PM

I agree with chas. Windows definitely needs the extension. The *.rtf file should open with either WordPad or Word depending on which is installed on the receiving PC.