New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

Filevault Password forgotten Problem


Post Reply New Thread Subscribe

 
Thread Tools
bumbleboo

 
bumbleboo's Avatar
 
Member Since: Jan 25, 2008
Location: Stuttgart, Germany
Posts: 22
bumbleboo is on a distinguished road
Mac Specs: MacBook OS X5.1 and iMac G5 OS 10.4

bumbleboo is offline
Now before you roll your eyes and send messages about what a idiot I am, just take it as read - I have already kicked myself around the block!

I decided to make my MacPro a little more secure since I was going to be taking my machine on my travels. Firstly I put in a simple boot admin password. I then went to Syst.Pref. and clicked on Fileguard to set up a p/word and was given a code which I copied and pasted to my note pad App. I also answered several security questions. I was then asked to restart and stupidly pressed the tab before writing down the verification code! I tried to interrupt the closing down by pressing the power button quickly but to no avail and it opened asking for my password.
This is the worst bit .... it wouldn't recognise it, it gave me the hint but would not accept the five letter word. I've used this simple P/W many times as the keys I use are on my left hand (saddy -German keyboard) I've tried a few variations but to no avail!

I am then asked the Verification code but of course I don't know it because it was pasted to notepad in the computer!

How can I get my machine to ask me the security questions so that I can open the machine? .

I can open my Windows partition so am able to read my mail but don't think it will help getting in the back door!

Any suggestions guys and girls will be very welcome .... I'm so embarrassed
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,375
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
What version of OS X are you running? And what is Fileguard? Or... are you referring to Filevault? Because if you are, there is no way to recover the lost code which is why you should have written it down with pencil and paper not textedit or whatever you used.
QUOTE Thanks
bumbleboo

 
bumbleboo's Avatar
 
Member Since: Jan 25, 2008
Location: Stuttgart, Germany
Posts: 22
bumbleboo is on a distinguished road
Mac Specs: MacBook OS X5.1 and iMac G5 OS 10.4

bumbleboo is offline
Quote:
Originally Posted by chscag View Post
What version of OS X are you running? And what is Fileguard? Or... are you referring to Filevault? Because if you are, there is no way to recover the lost code which is why you should have written it down with pencil and paper not textedit or whatever you used.
OSX.8 Yes I meant Filevault! Since I was asked a number of security questions doesn't this mean that the Verification code is recoverable? Would Apple support verify these security questions? Thanks.
QUOTE Thanks
Slydude

 
Slydude's Avatar
 
Member Since: Nov 15, 2009
Location: North Louisiana, USA
Posts: 6,398
Slydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant future
Mac Specs: 2.8 GHz MacBook Pro 10.8,3 8 GB mem, 2.66 GHz Mac Pro - Dead, iPhone 4

Slydude is offline
Initially I thought there was no way for Apple to recover the password/decrypt the information. I did find this article. Pay particular attention to the sections on Storing your key with Apple and Retrieving your Key.

In comparing your description of what happened to Apple's directions it sounds like you may not have gotten far enough for the key to be stored with Apple. Look at the description carefully and if you have any doubt at all follow the procedure in the article. Good Luck.

Be sure to post back with results in case someone else has this problem.

Sylvester Roque Former Contributing Editor About This Particular Macintosh

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,375
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
I'm not sure if this is the same article referred to by Slydude but take a look at it anyway:

LINK

Your description of what happened is sketchy but I think what you didn't copy down is the key which unlocks Filevault 2 if you should forget your password. And, if like what was already mentioned, you did not store the key with Apple, your data may be lost for good if you don't have the right password. And it appears you've already tried the password several times.
QUOTE Thanks
Slydude

 
Slydude's Avatar
 
Member Since: Nov 15, 2009
Location: North Louisiana, USA
Posts: 6,398
Slydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant future
Mac Specs: 2.8 GHz MacBook Pro 10.8,3 8 GB mem, 2.66 GHz Mac Pro - Dead, iPhone 4

Slydude is offline
Quote:
Originally Posted by chscag View Post
I'm not sure if this is the same article referred to by Slydude but take a look at it anyway:

LINK
When I follow your link and compare the url to the url for my article they are different. The content of the two articles seems to be the same though. Right down to the modification date. Looks like we had the sam idea.

I avoid Filevault because of just this kind of scenario. The problems with the frist incarnation of Filevault also made me think twice when the current version came out.

Sylvester Roque Former Contributing Editor About This Particular Macintosh

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,375
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
I agree with avoiding Filevault. Even though Filevault 2 is somewhat safer than the old version, mistakes happen and then your data is gone for good. That appears to be the case for our OP in this thread.
QUOTE Thanks
bumbleboo

 
bumbleboo's Avatar
 
Member Since: Jan 25, 2008
Location: Stuttgart, Germany
Posts: 22
bumbleboo is on a distinguished road
Mac Specs: MacBook OS X5.1 and iMac G5 OS 10.4

bumbleboo is offline
Quote:
Originally Posted by chscag View Post
I'm not sure if this is the same article referred to by Slydude but take a look at it anyway:

LINK

Your description of what happened is sketchy but I think what you didn't copy down is the key which unlocks Filevault 2 if you should forget your password. And, if like what was already mentioned, you did not store the key with Apple, your data may be lost for good if you don't have the right password. And it appears you've already tried the password several times.

Thanks Slydude the link was helpful but up to now Apple support not! I tried contacting Support with no joy and ended up posting the problem on their Forum website. I had an operation on my right hand today and it will be in plaster for six weeks so can't properly type with one hand, it's slow! Here is a link to read my question. The web page is locked so I can't copy and paste it! See: Titled "Obtain FileVault Verification Code under my user name "Youngbrain" Just checked the link address and it works.

https://discussions.apple.com/message/22625143#22625143
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,375
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
Good luck getting an answer to your question from the Apple Support Communities. Let us know if someone there can come up with an answer or suggestion. You do understand that their forums are peer to peer as ours are? Apple techs do not normally participate in their sponsored forums except to moderate them.
QUOTE Thanks
bumbleboo

 
bumbleboo's Avatar
 
Member Since: Jan 25, 2008
Location: Stuttgart, Germany
Posts: 22
bumbleboo is on a distinguished road
Mac Specs: MacBook OS X5.1 and iMac G5 OS 10.4

bumbleboo is offline
Quote:
Originally Posted by chscag View Post
Good luck getting an answer to your question from the Apple Support Communities. Let us know if someone there can come up with an answer or suggestion. You do understand that their forums are peer to peer as ours are? Apple techs do not normally participate in their sponsored forums except to moderate them.

Well I can now report that the problem has been sorted!
I did get through to Apple support and they were very helpful especially spotting that although I am in Germany and have a German Keyboard my machine's OS is in English. This meant that when I typed my password that contained a 'Y' I was in fact typing Z (they are interchanged on a German keyboard). Unfortunately when you type a password you can't see what you've typed. Immediately I typed my P/W using the Z key for the Y key my machine opened up!

The Verification Code was not necessary and now I have turned it off. The support engineer explained unless you are working in a high security environment it is advisable not to use it.

Thanks to everyone for trying to help with this problem. What a scary exercise!
QUOTE Thanks
bumbleboo

 
bumbleboo's Avatar
 
Member Since: Jan 25, 2008
Location: Stuttgart, Germany
Posts: 22
bumbleboo is on a distinguished road
Mac Specs: MacBook OS X5.1 and iMac G5 OS 10.4

bumbleboo is offline
Quote:
Originally Posted by bumbleboo View Post
Thanks Slydude the link was helpful but up to now Apple support not! I tried contacting Support with no joy and ended up posting the problem on their Forum website. I had an operation on my right hand today and it will be in plaster for six weeks so can't properly type with one hand, it's slow! Here is a link to read my question. The web page is locked so I can't copy and paste it! See: Titled "Obtain FileVault Verification Code under my user name "Youngbrain" Just checked the link address and it works.

https://discussions.apple.com/message/22625143#22625143
Hi Sly, see my answer to this problem which is now sorted.
Thanks mate.
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 39,375
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
ZY ZY ZY..................................

Glad you got it sorted. And buy a US or UK keyboard!
QUOTE Thanks
bobtomay

 
bobtomay's Avatar
 
Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 25,017
bobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond repute
Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

bobtomay is offline
That's pretty slick to have a tech figure out you had a German keyboard on an English OS - my hats off to that tech.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
QUOTE Thanks
Slydude

 
Slydude's Avatar
 
Member Since: Nov 15, 2009
Location: North Louisiana, USA
Posts: 6,398
Slydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant futureSlydude has a brilliant future
Mac Specs: 2.8 GHz MacBook Pro 10.8,3 8 GB mem, 2.66 GHz Mac Pro - Dead, iPhone 4

Slydude is offline
Quote:
Originally Posted by bumbleboo View Post
Hi Sly, see my answer to this problem which is now sorted.
Thanks mate.
Wow. Glad that got sorted out. I really thought your data was permanently consigned to the digital graveyard never to be seen again. The keyboard/language issue never occurred to me at all.

Sylvester Roque Former Contributing Editor About This Particular Macintosh

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
QUOTE Thanks

Post Reply New Thread Subscribe


« Usb snes controller | Is CleanMyMac worth getting? »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
forgotten password ssmdermpa OS X - Operating System 3 04-25-2013 03:00 PM
Filevault password not working kabuki OS X - Operating System 1 09-19-2012 01:24 PM
keychain password problem ddarlow Apple Notebooks 4 12-20-2011 04:18 PM
Mail Password Problem schwine1 OS X - Apps and Games 0 06-23-2010 06:26 PM
Password Problem jayluna OS X - Apps and Games 0 09-26-2005 01:38 PM

All times are GMT -4. The time now is 08:30 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?