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  1. #1

    Member Since
    Jul 16, 2013
    Printers are gone after visiting Genius Bar
    I recently visited the Mac Genius bar and they reinstalled my Mac OSX 10.7.5 due to some corrupted files on disc repair (spinning wheel issues) .. that seems to be better BUT

    My printers have "disappeared" since the reinstall. i went to download the drivers again to reinstall them, and i get an error message that the printers are already installed. I cant find them anywhere. Can anyone help before I have to try and call Mac help ?

    Thanks !

  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Mac Mini i5 (2014 High Sierra), iPhone X, Apple Watch, iPad Pro 12.9, AppleTV (4)
    Welcome to the forums.

    Where are you downloading them from? What's the exact message? Screenshot?

    When you go to System Preferences - Printers .... what do you have listed?

    What happens if you connect your printer directly to your Mac?

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Nambucca Heads Australia
    iMac, i7 4GHz, 32GB memory, 1TB Blade Drive, OS X.13.4
    Hit the little (+) button under Printers as mrplow suggests and see if they come online. Otherwise use software CDs to reinstall.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  4. #4

    Member Since
    Dec 11, 2010
    late 2012 mini w/SSD
    CDs that come with the printer are almost always out of date....
    If you don't get any result from clicking on Add/+ in Print & Scan/Print & Fax prefs,
    I suggest you Reset the Printing System:
    Mac OS X: How to reset the printing system

    Then adding again (Print & Scan/Print & Fax).

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