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  1. #1


    Member Since
    Jul 15, 2013
    Posts
    3
    MacBook Air Not letting me Reinstall OS X Disc
    Hello,

    I have a 2012 model for the Macbook Air that suddenly crashed on me as I was working. It now appears with the question mark folder icon blinking when I open it.

    I held down "Option" and it started to do an internet recovery. Afterwards, it gave me an option to Reinstall Mac OS X. When I get to the step of Select the disk where you want to install Mac OS X", it is blank.

    What should I do?

  2. #2

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,899
    Specs:
    iMac 2010 27" QuadI7 OSX10.11, iMac 2008 OSX10.11, MBP Late2011OSX10.11 , iPad Air, iPhone 3GS
    I would say Hard Drive died but the 2012 Air is a SSD. Strange its not showing up. When you get to that installer click on the tools menu up top and launch Disk Utility. See if the drive shows up there. If so erase or Partition it.

  3. #3


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    This does indeed sound like a failed SSD. Very unusual, thus I would strongly suggest getting an Apple tech to have a look at that.

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,252
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    As advised, take it to Apple. If your 2012 MBA is still under warranty Apple will replace the SSD. Even if it's no longer under warranty, I would still take it to Apple since that SSD is not easy to replace as a do it yourself job. Hopefully you have been making backups?

  5. #5

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    21,874
    Specs:
    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    And not unusual for SSD to crash. Have a Kingston, G.Skill Falcon and an OWC Mercury that would not accept firmware update in the bottom of my parts cupboard so they fail like any hard drive.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  6. #6


    Member Since
    Jul 15, 2013
    Posts
    3
    If I did not make ANY backups, what options do I have with recovering my files?

  7. #7

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    21,874
    Specs:
    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    Ohh dear ohh dear. Backups are essential. Your first chore when all is up and running is purchase an external hard drive and use cloning software or Time Machine to keep a backup. You might like to download Data Rescue 3 demo and see if that recognizes anything on the failed drive. Commercial recovery will cost an arm and a leg, or maybe even more!


    http://www.prosofteng.com/products/data_rescue.php
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  8. #8


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    *facepalm*

    I clearly don't know enough about SSDs, but as I've only very rarely heard of one failing I know even less about how to recover one. I would have thought that most HD-based recovery tools wouldn't be able to work with a failed SSD since it uses a wholly different approach to accessing file fragments.

  9. #9

    JohnCL's Avatar
    Member Since
    Jan 29, 2009
    Location
    Kansas City
    Posts
    1,202
    Specs:
    -->
    I didn’t want to be negative yesterday, but I knew the "I Have no backups" was coming!
    13" rMBP 256gb | Mac Mini | 24" ACD | 64GB Verizon iPhone 6s Plus | 64GB iPad Air 2 LTE | 16GB iPad mini 2 | Gen 7 Nano | Gen 4 iPod Touch | TV1 | TV3 | TV4 | Watch Sport 42mm Space Gray

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