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  1. #1


    Member Since
    Oct 01, 2012
    Posts
    7
    Outlook for Mac 2011 problem-URGENT!
    Hi,

    I have been using Outlook for Mac 2011 for almost 1 year on my IMac, mac OS X 10.7.5.
    I recently started to use and set up an account for GoogleApps, deleted the previous Exchange account.

    There was no problem until today. As I tried to open Outlook, it opens, gets connected to Googlemail, syncs the folders but then it quits by saying:

    "Microsoft Outlook must be closed because an error occurred.Any unsaved work may be lost".

    Could anybody help me resolve this problem? I am not an IT expert and really URGENTLY need someone to tell me how to resolve this issue

    Many thanks in advance
    Ceyda

  2. #2


    Member Since
    Dec 11, 2010
    Posts
    1,418
    I suggest you start by repairing your hard drive using one of the methods in this guide:
    Resolve startup issues and perform disk maintenance with Disk Utility and fsck

    Then come back and tell us if it improves.

  3. #3


    Member Since
    Oct 01, 2012
    Posts
    7
    Hello,
    Thank you for this. I tried the disk utility and repair but it don't work
    Any other suggestions?

    Many thanks!
    Ceyda

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,107
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    It's possible your Outlook data base is corrupt. Try repairing it by following the instructions in this Microsoft KB article: LINK

  5. #5


    Member Since
    Oct 01, 2012
    Posts
    7
    Ok, thank you, I'll try this one. But one question: if I set a new Identity, will I be able to reach my older emails saved "on my mac" and not included in my current google mail account?
    Many thanks
    Ceyda

  6. #6

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,107
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    I'm not sure if you will be able to with a new identity. Just make certain you backup all your email traffic that you have saved on your Mac before doing the repair. That way, you'll still be able to have access to them.

  7. #7


    Member Since
    Oct 01, 2012
    Posts
    7
    Ok, thank you!

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