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  1. #1


    Member Since
    Nov 05, 2011
    Posts
    48
    Powered Down during update now grey screen
    Hi, I recently bought 3 2nd hand imac's for my husbands new business, all working great as good as my 2012 imac,

    he moved office on Saturday and the imac was powered down during a microsoft office (for mac) update

    now when i turn it all all i have is grey screen with apple logo and gear

    i tried plugging internet straight into back of it and left over night thinking it would update but was still the same the next morning,

    i tried holding shift key at start up to start in safe mode but wont do anything different

    i tried hoding cmd & r & p and utitiltys comes up offering me option to reinstall os x but when i go ito it it wont load because its only giving recovery disk if you get me

    I tried repair disk here too but its coming up with an error and wont repair

    any ideas ?

  2. #2


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Quote Originally Posted by Newtomachav4s View Post
    he moved office on Saturday and the imac was powered down during a microsoft office (for mac) update

    now when i turn it all all i have is grey screen with apple logo and gear
    Yes, because powering down during an update destroyed the directory. Hope you had backups ...

    To fix it: if it was running Mountain Lion, you can hold down command + r (just that) and you'll get the Recovery partition. You'll need to reinstall OS X over the net (this will take QUITE a while) and once that's done, probably Microsoft Office.

    I don't understand this sentence: "utitiltys comes up offering me option to reinstall os x but when i go ito it it wont load because its only giving recovery disk if you get me" -- you'll need to clarify this a bit more.

    If you were running some older version of OS X, you'll need your recovery DVDs that came with the machine, or you'll need to buy a copy of Snow Leopard from Apple for $20 (you have to order by telephone, IIRC). Machines that came with Lion or Mountain Lion originally on them can't use the Snow Leopard DVD. I'm assuming these are at least Intel Macs.

  3. #3

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,224
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Also, in addition to what chas_m stated, he'll very likely have to reinstall MS Office if the directory structure was destroyed when he powered down. In order to repair the profile and data base that's contained within MS Office it's recommended that it be completely uninstalled and then reinstalled. See these MS instructions on how to uninstall MS Office:

    Uninstall Office 2008

    Uninstall Office 2011

  4. #4


    Member Since
    Nov 05, 2011
    Posts
    48
    Thanks guy's had to bring it to my local imac repair shop got it sorted 35 euro thrilled hard drive not gone. Thanks for your help

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