Page 1 of 2 12 LastLast
Results 1 to 15 of 18
  1. #1


    Member Since
    May 23, 2013
    Posts
    6
    I am not a mac guy and helping install a friends first mac
    I need some serious help. I am trying to help a buddy reinstall his Mac os x with snow leopard. I am not a Mac guy and this is his first. I determined his hard drive is bad and running from the Mac CD it cannot repair the disk. He has brought me everything he got with his Mac and trying to reinstall from his disk at the end it is asking for his Apple Id. He has no idea what this is and neither do I. What can I do or where could I get this ID. Again, he brought me everything he has so I am thinking I have it here but need help.

  2. #2

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,652
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    Welcome to Mac-Forums..

    The Apple ID is usually just an email address..for people who've had Macs for a long time, they use their @me.com address. I use my regular @gmail.com address as my Apple ID. So I'd suggest that your friend try the normal email addresses and passwords.

    If you are using the Snow Leopard disk to do a fresh installation on the disk, where is it asking for the Apple ID?
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  3. #3

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    35,734
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by xdude View Post
    I need some serious help. I am trying to help a buddy reinstall his Mac os x with snow leopard. I am not a Mac guy and this is his first. I determined his hard drive is bad and running from the Mac CD it cannot repair the disk. He has brought me everything he got with his Mac and trying to reinstall from his disk at the end it is asking for his Apple Id.
    You mentioned that you determined that this computers hard drive is "bad". If it's "bad" did you replace it? Because if it's "bad"...then there's no point trying to reinstall the OS on a bad HD.

    If the HD is really not "bad"...then it may need to be reformatted...and the OS reinstalled.

    Regarding the Snow Leopard install. This is totally a disk (DVD) based process...and has absolutely nothing to do with a person's Apple ID. You simply boot the computer from the Snow Leopard install DVD...and follow the on screen instructions.

    Good luck,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  4. #4


    Member Since
    May 23, 2013
    Posts
    6
    After the disk installs. I think like just before the os begins. His family is desperate for the data on the old drive. They brought me their ............ well I guess it is their time machine box. But they said it was also their modem for getting online. I am running completely blind here. I always worked on their pc but I don't know what I am doing. I have not found anything on youtube that really shows me much.

  5. #5

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,652
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    OK..if they have a box that contains their data and is how they get online..that's the Time Capsule..which was being used by Time Machine to create backups of their data..

    Read through this page and it will tell you how to restore the contents of the Time Capsule back onto the machine.

    You should be able to run a regular Ethernet cable over to the Time Capsule and access it..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  6. #6


    Member Since
    May 23, 2013
    Posts
    6
    Im SCARED. lol.... really though I am pretty shook up over this. They went on vacation Monday and I told them I would do everything I can to get it done. I thank you for your help and please monitor this thread, I will post results.

    O, yeah. Let me ask, do I restore from an image on the white thing after I get the OS installed. Which means I have to locate them to get the email. Is their any way to restore straight from the white thing and bypass the disk os install.

  7. #7

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,652
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    Do the following
    1) Power up Time Capsule (TC)
    2) Connect Mac to TC with Ethernet cable
    3) Start up Mac with the Snow Leopard disk inserted and hold down the C key
    4) Once you've fully booted into the disk and are looking at the Mac desktop, go to Utilities->Restore System From Backup.
    5) Assuming the TC was properly seen by the Mac, you should get a window saying Select Backup Source and the only option should be "some name" on "Time Capsule".
    6) Choose the TC as the back up source and choose the latest backup made in the next window.
    7) The destination should be "Macintosh HD" for Select Destination.

    Assuming all of this worked OK, you should now have the Restore button that you can hit and have it restore the information and see how it does.

    Once finished, remove the snow leopard disk and reboot the Mac and see what happens.
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  8. #8

    Deckyon's Avatar
    Member Since
    Apr 06, 2011
    Location
    Louisville, KY - USA
    Posts
    1,291
    Specs:
    MBP 17" 2011, 2.3GHz Intel Quad-Core i7, 8GB RAM, MacMini 2011, 2.7GHz Intel Dual-Core i7, 8GB RAM
    White Thing would be the Time Capsule? It is an AirPort Extreme Router with a Hard Drive built into it.
    MBP 17" 2011, 2.3GHz Intel Quad-Core i7, 8GB RAM, AMD Radeon HD 6750M 1GB RAM
    MacMini 2011, 2.7GHz Intel Dual-Core i7, 8GB RAM, AMD Radeon HD 6630M 256MB RAM
    iPhone 5S 64GB, iPad Air 2 128 GB LTE, iPod Nano Gen6 8GB, Apple TV 3 & 2

  9. #9


    Member Since
    May 23, 2013
    Posts
    6
    OK, this is not good. OK, I have not done the install yet but booting to disk and I was able to get into this white thing, again I have not installed the disk but it shows a single backup. They said it was backing up his and her laptop. But I only see one with his name. So does this mean they were really only backing up his and not hers. Hers is the one I need. But again..... the osx disk has not been installed.

  10. #10

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,652
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    Hmm, if you only see one backup listed then it does look like only one computer was doing the backup and the other wasn't.
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  11. #11


    Member Since
    May 23, 2013
    Posts
    6
    If I need to do a new post for this question then tell me and I will do so. The drive that went bad. When they called me over to their house to look at it. The mac would boot. But every function would take forever. Like you turn on the power. Two hours later it gets to the desktop. You really couldn't do anything pass that. Using the mac utilities it did confirm the hard drive was bad and irreparable. It said to backup your files and replace the drive. With the new disk installed on the new hard drive and I am at the select your keyboard screen. The next screen asks if I want to my info from another volume. How best can I proceed to have the best chance to pull data off the other drive that I currently have connected by USB port.

  12. #12

    Slydude's Avatar
    Member Since
    Nov 15, 2009
    Location
    North Louisiana, USA
    Posts
    10,623
    Specs:
    2.8 GHz MacBook Pro 10.11, 8 GB mem, iPhone 6+
    Quote Originally Posted by Raz0rEdge View Post
    Hmm, if you only see one backup listed then it does look like only one computer was doing the backup and the other wasn't.
    That's right. The backup is stored in a large file (sparsebundle) which has the name of the computer matched to the backup. There should be one of those files for each computer being backed up.

    Is it possible they were backing up the second computer to an external hard drive? That hard driver could have been either directly connected to the computer or attached to the USB port on the Time Capsule.
    "Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

  13. #13


    Member Since
    May 23, 2013
    Posts
    6
    OK, I know for a fact this TC was the only backup device. OK, based on my post before this one. How best can I proceed to have the best chance to pull data off the other drive that I currently have connected by USB port.

    I think I am almost out of everyone's hair here. I just want to do everything I can to get this data. She had her wedding, first child birth and the first year of it's life and video of her grandfather who died right after Christmas. I will cry just telling her it's all gone.

  14. #14

    McBie's Avatar
    Member Since
    Apr 26, 2008
    Location
    Belgium
    Posts
    2,852
    Specs:
    2013 MBA 13" - OS X 10.11.latest
    With all due respect, your intentions may have been good, but it was not a wise thing to take on a job you don't understand and hope that there is E-mail based help .
    My suggestion is to call in the pro's and let them handle it.
    I don't mean to be blunt, but you will do yourself and your friendship a favour by calling in professional help.
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  15. #15

    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,652
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 6S, iPod Nano 7th GeniPad 3
    Quote Originally Posted by McBie View Post
    With all due respect, your intentions may have been good, but it was not a wise thing to take on a job you don't understand and hope that there is E-mail based help .
    My suggestion is to call in the pro's and let them handle it.
    I don't mean to be blunt, but you will do yourself and your friendship a favour by calling in professional help.
    McBie, how dare you bring reason to this discussion.. Though, I agree with you..if there is important data that needs to be saved and has great sentimental value, getting people their way around a Mac should greatly help in getting things sorted..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Can any Mac guy help a Mac Newbie with a wireless setup of TimeMachine
    By rikisutvarpid in forum OS X - Operating System
    Replies: 1
    Last Post: 09-12-2012, 08:19 AM
  2. Pays to make friends with the IT guy
    By RustProofCorn in forum Schweb's Lounge
    Replies: 13
    Last Post: 07-25-2012, 11:25 PM
  3. Older W/M PC guy seeks MAC guy N/S N/D
    By davidgsmith in forum Apple Notebooks
    Replies: 3
    Last Post: 01-07-2011, 08:06 AM
  4. Helping a Mac User Enable Session Cookies
    By Jenn753 in forum OS X - Operating System
    Replies: 3
    Last Post: 01-20-2007, 10:46 PM
  5. Soon to be Mac user! Lend a helping hand?
    By vtbrammer in forum Switcher Hangout
    Replies: 2
    Last Post: 01-17-2007, 11:07 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •