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  1. #1


    Member Since
    May 11, 2013
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    9
    Download trouble
    Iv downloaded mountain lion for my mac book and when i try to download new software or an update for flash player or anything off the apple web site it wont download all i get is a black screen can any body help me please.

  2. #2

    mrplow's Avatar
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    Oct 01, 2007
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    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone7, Apple Watch, iPad Pro 9.7, AppleTV (4)
    Which Mac do you have?
    Have you installed Mountain Lion or just downloaded it?
    Does the issue happen in all browsers? Ie have you tried Safari/Chrome/Firefox
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3


    Member Since
    May 11, 2013
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    Quote Originally Posted by mrplow View Post
    Which Mac do you have?
    Have you installed Mountain Lion or just downloaded it?
    Does the issue happen in all browsers? Ie have you tried Safari/Chrome/Firefox
    I have a macbook late 2008.Yes iv tried safari chrome and firefox still doesn't let me download i still get a black screen. i downloaded it from the apple app store.

  4. #4

    mrplow's Avatar
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    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone7, Apple Watch, iPad Pro 9.7, AppleTV (4)
    So you have installed it? I'm going to assume you have.

    Can you describe exactly what happens? i.e. you open Google Chrome, go to adobe.com, go to the flash player page, click download and at that point the screen just goes black? What happens then? Do you have to turn the Mac off?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  5. #5


    Member Since
    May 11, 2013
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    It goes to a new page and says under the the address bar aihdownload.adobe.com/bin/AdobeFlashPlayerinstaller_11_aih.dmg but the page is black there is no writing on the page .I can press the red x inthe corner or press the back button to go back a page.its driving me mad i should have stayed on snow leopard i tryed to install snow leopard by the disc i have but it wont let me.I have done a back up but dont want to format my computer because i cant find some of the software discs that i have installed.

  6. #6

    mrplow's Avatar
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    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone7, Apple Watch, iPad Pro 9.7, AppleTV (4)
    It sounds like you've got some kind of download manager app or plugin that doesn't work with mountain lion
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  7. #7


    Member Since
    May 11, 2013
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    How do i go about fixing it?

  8. #8

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
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    Nambucca Heads Australia
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    Specs:
    Imac 27", i7 3.5GHz, 3TB Fusion drive, 32GB memory, macOS Sierra.
    Well tell us. Speed Download or similar installed? Antivirus software installed? Donload Flash Player from Adobe's site only. Is GateKeeper blocking downloads?

    http://get.adobe.com/flashplayer/otherversions/
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  9. #9

    mrplow's Avatar
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    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone7, Apple Watch, iPad Pro 9.7, AppleTV (4)
    Check safari preferences to see if you have any plugins/extensions. Disable them all for now.

    Open system preferences - users & groups - select your user and look at login items
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  10. #10


    Member Since
    May 11, 2013
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    I disabled all the plug ins and got rid of login items and i still cant download is there anything else i can do?

  11. #11


    Member Since
    May 11, 2013
    Posts
    9
    I dont have any speed downloader or any anti virus software running i have gatekeeper switched to allow from anywhere is there anything else i can do im going crazy here thanks .

  12. #12

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
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    Specs:
    Imac 27", i7 3.5GHz, 3TB Fusion drive, 32GB memory, macOS Sierra.
    Late 2008 MacBooks are not able to run Mountain Lion, Lion OS X.7 is the final operating system that can be installed. Hate to ask but did you download from elsewhere than the App Store?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  13. #13

    dtravis7's Avatar
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    iMac 2010 27" QuadI7 OS10.12, iMac 2008 OSX10.11, MBP Late2011OS10.12 , iPad Air, iPhone 3GS
    Also are you sure it's not downloading? I have had a lot of download URL's that took me to a blank page but if you look up in the tool bar for say Safari, there is a Down Arrow and that is showing a progress bar.

  14. #14

    mrplow's Avatar
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    Quote Originally Posted by dtravis7 View Post
    Also are you sure it's not downloading? I have had a lot of download URL's that took me to a blank page but if you look up in the tool bar for say Safari, there is a Down Arrow and that is showing a progress bar.
    You may have hit on something there. The OP keeps saying blank..... Perhaps they mean blank......
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  15. #15


    Member Since
    May 11, 2013
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    I downloaded it from the apple app store everything else is working perfect i also have os x snow leopard disc i might just go back to snow leopard.Why would the app store let me download it if it wont work on late 2008 mac books?

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