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  1. #1

    Member Since
    Apr 02, 2013
    Recently upgraded to Snow Leopard and itunes 11.0.2
    When I try to open a song I get "A "name of song" could not be used because the original file could not be found. Would you like to locate it?
    Also get an exclamation point next to song

    Asks to click Locate, but it's all greyed out.

    Any ideas how I can retrieve my music?

    Seems that songs I recently purchased or copied from a cd work but nothing else.


  2. #2

    Slydude's Avatar
    Member Since
    Nov 16, 2009
    North Louisiana, USA
    2.8 GHz MacBook Pro 10.11, 8 GB mem, iPhone 6+
    I suspect iTunes has lost track of where your library. This can be easy to do particularly if your library is on a network drive or external hard drive that is not connected when iTunes launches.

    Try the following and see what happens:
    1. If your music is on an external drive or network drive make sure that is mounted (on the desktop).
    2. Launch iTunes and go to Preferences
    3.In the Advanced section make sure iTunes is pointing to your music folder.
    Sylvester Roque Former Contributing Editor About This Particular Macintosh

    "Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

  3. #3

    Thatguy16's Avatar
    Member Since
    Aug 18, 2009
    Red Deer AB, Canada
    2012 Mac Mini: 500GB-8GH : iPad 2 64GB
    May be worth "authenticate this computer".

    Im on my ipad now and cant remember the direct root, but if you just type " authenicate" in "help" it should show you were to go

    Everyone hates cliffhanger endings because..

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