New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Operating System General OS operation information and support

Internet Problems


Post Reply New Thread Subscribe

 
Thread Tools
lizzielu

 
Member Since: Apr 25, 2013
Posts: 3
lizzielu is on a distinguished road

lizzielu is offline
I work on iMac and use a router plugged directly by cable to telephone and my mac and I've been using the internet for years without any problems, suddenly the internet is working and then not working.
both the telephone company and service provider say all is good, but now i'm struggling to get onto the net and my mails come through sometimes.
does anyone have any suggestions? Please, i'm desperate.
thanks.
QUOTE Thanks
mrplow

 
mrplow's Avatar
 
Member Since: Oct 01, 2007
Location: UK
Posts: 6,748
mrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond repute
Mac Specs: 27" iMac i7 (2011) 10.10, iPhone6, iPad Air, AppleTV2

mrplow is offline
1. Do you have a router/modem combined or a router and separate modem.

2. If separate does the problem persist if you connect direct to the modem?

3. Are all internet services affected email, updates, different browsers?

4. Do you have any other devices that are or could be connected? Do they have a working connection?

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
QUOTE Thanks
lizzielu

 
Member Since: Apr 25, 2013
Posts: 3
lizzielu is on a distinguished road

lizzielu is offline
Hi there,

one
2. If separate does the problem persist if you connect direct to the modem?

3.Are all internet services affected email, updates, different browsers?
yes, sometimes my mail comes through perfectly and sometimes it won't but sometimes I can get onto the internet but the pages won't load properly and sometimes I can't get onto the net at all.

4. Do you have any other devices that are or could be connected? Do they have a working connection?
nothing except a hard drive connected sometimes, but that's all.

: )
QUOTE Thanks
mrplow

 
mrplow's Avatar
 
Member Since: Oct 01, 2007
Location: UK
Posts: 6,748
mrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond repute
Mac Specs: 27" iMac i7 (2011) 10.10, iPhone6, iPad Air, AppleTV2

mrplow is offline
OK. It would be really handy to get a friend, family member or other willing volunteer to connect to your network with a laptop, tablet, phone and see if they experience the same issues.
That would tell you if the issue is with your Mac or the router/modem/supplier.

But there are some things we can try on your Mac. Most and routine maintenance type tasks, some more network targeted. Try you connection after each step to see if there are any changes.

1. Reset the PRAM/SMC
About NVRAM and PRAM

2. Download and install Onyx (choose the one appropriate for your version of OSX)
Titanium's Software • Index page
Once running choose the Automation tab and running every on that tab.

3. Log into the Guest user and see if the problem persists

4. Reset your Network Configuration
  • In Finder go to yourMacHD/Library/Preferences/SystemConfiguration/preferences.plist
  • Rename the preferences.plist to preferences.old
  • Restart your Mac
  • Reconnect to your network and try again.
  • If that doesn't work then do the same thing but for the whole SystemConfiguration folder

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
QUOTE Thanks
lizzielu

 
Member Since: Apr 25, 2013
Posts: 3
lizzielu is on a distinguished road

lizzielu is offline
thanks, i'll try those things and get back to you.
thanks a lot.
chat soon
QUOTE Thanks

Post Reply New Thread Subscribe


« Can't Write to external hard drive any more | Slow start up »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Internet access problems! JohnBrac Switcher Hangout 2 05-16-2012 07:15 AM
internet connection problems wally375 Internet, Networking, and Wireless 3 03-08-2012 10:36 AM
intermittent internet problems with Time Capsule nick_harambee OS X - Operating System 0 08-16-2009 06:00 AM
iMac + MacBook MacBookPro Internet Connection Problems stevend Internet, Networking, and Wireless 2 10-05-2008 11:19 AM
macbook having problems to connect to the internet with cable ieva Internet, Networking, and Wireless 2 09-15-2008 06:13 AM

All times are GMT -4. The time now is 10:20 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?