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  1. #1


    Member Since
    Apr 23, 2013
    Posts
    3
    Error/Crash Report Macbook Pro
    Hey, I was wondering if anyone knew what was going on here. My computer was acting a bit slow up until this happened, and it started a few days ago. I would be running even only 3 applications and a message would come up saying I had run out of disk space- but I have plenty of room left on my computer...?

    I was going to paste the error report here but apparently I didn't copy it...

    Anyone know maybe where the logs are saved so I could get it on here or is there any info I could put on here that would help figure out what's going on?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    49,120
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    We're going to need to see that error report first. The next time it pops up, take a screen shot and post it here for us to look over.

    You can also gain access to your logs from the Apple menu at the top left of your screen. Click on it and click on "About this Mac". Then click on "More Info" and "System Report". Scroll on down to "Software" and then to "Logs". Open the error log and copy it to the clipboard.

  3. #3


    Member Since
    Apr 23, 2013
    Posts
    3
    Panic (system crashes) log:

    Source: /Library/Logs/DiagnosticReports/Kernel_2013-04-23-115405_Connors-MacBook-Pro-2.panic
    Size: 7 KB (7,231 bytes)
    Last Modified: 4/23/13 11:54 AM
    Recent Contents: Tue Apr 23 11:54:05 2013
    panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f82400e1f, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff806bb2c628, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
    RAX: 0xffffff806b6591f8, RBX: 0xffffff806b659000, RCX: 0x0000000000442d29, RDX: 0x0000000000000000
    RSP: 0xffffff80803abc10, RBP: 0xffffff80803abcf0, RSI: 0x000000807db3e986, RDI: 0xffffff80803abc89
    R8: 0x000000000000001f, R9: 0xffffffffffffff00, R10: 0xffffffffffffffdf, R11: 0xffffff8000640f00
    R12: 0xffffff806bb2a000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff80803abc10
    RFL: 0x0000000000010286, RIP: 0xffffff7f82400e1f, CS: 0x0000000000000008, SS: 0x0000000000000010
    CR2: 0xffffff806bb2c628, Error code: 0x0000000000000000, Faulting CPU: 0x2

    Backtrace (CPU 2), Frame : Return Address
    0xffffff80803ab8c0 : 0xffffff8000220792
    0xffffff80803ab940 : 0xffffff80002c4794
    0xffffff80803abaf0 : 0xffffff80002da55d
    0xffffff80803abb10 : 0xffffff7f82400e1f
    0xffffff80803abcf0 : 0xffffff7f8241dc05
    0xffffff80803abd30 : 0xffffff7f823ff257
    0xffffff80803abd60 : 0xffffff7f8087f832
    0xffffff80803abda0 : 0xffffff7f8087f93d
    0xffffff80803abdc0 : 0xffffff7f80888cff
    0xffffff80803abe20 : 0xffffff7f80888dc8
    0xffffff80803abe40 : 0xffffff7f80886138
    0xffffff80803abe60 : 0xffffff7f80886dcc
    0xffffff80803abe90 : 0xffffff7f80886f8c
    0xffffff80803abef0 : 0xffffff800063d4d6
    0xffffff80803abf30 : 0xffffff800063c250
    0xffffff80803abf70 : 0xffffff800063c0f4
    0xffffff80803abfb0 : 0xffffff8000820057
    Kernel Extensions in backtrace:
    com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f80874000->0xffffff7f808acfff
    dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f80849000
    com.apple.driver.AppleIntelHD4000Graphics(7.3.2)[AD64F3E5-2838-3046-A9EA-1CB6C9769436]@0xffffff7f823fc000->0xffffff7f82462fff
    dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff7f80849000
    dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xffffff7f808ad000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0xffffff7f80874000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    11G63

    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

    System uptime in nanoseconds: 34035230991242
    last loaded kext at 2627982702592: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f80795000, size 16384)
    last unloaded kext at 2720595659984: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f80795000, size 12288)
    loaded kexts:
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 100.12.75
    com.apple.driver.X86PlatformShim 5.0.0d8
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AppleUpstreamUserClient 3.5.9
    com.apple.driver.AppleHDA 2.2.5a5
    com.apple.driver.AppleMikeyDriver 2.2.5a5
    com.apple.driver.AudioAUUC 1.59
    com.apple.driver.AppleIntelHD4000Graphics 7.3.2
    com.apple.driver.SMCMotionSensor 3.0.2d6
    com.apple.driver.AppleSMCPDRC 5.0.0d8
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.GeForce 7.3.2
    com.apple.driver.AppleSMCLMU 2.0.1d2
    com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.2.3
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.ApplePolicyControl 3.1.33
    com.apple.driver.AppleMuxControl 3.1.33
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.driver.AppleIntelFramebufferCapri 7.3.2
    com.apple.filesystems.autofs 3.0
    com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
    com.apple.driver.AppleUSBTCButtons 227.6
    com.apple.driver.AppleIRController 312
    com.apple.driver.AppleUSBTCKeyboard 227.6
    com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.BootCache 33
    com.apple.iokit.SCSITaskUserClient 3.2.1
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCISerialATAPI 2.0.3
    com.apple.iokit.IOAHCIBlockStorage 2.1.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleFWOHCI 4.9.0
    com.apple.driver.AirPort.Brcm4331 561.7.22
    com.apple.driver.AppleSDXC 1.2.2
    com.apple.driver.AppleUSBHub 5.1.0
    com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AppleAHCIPort 2.3.1
    com.apple.driver.AppleUSBEHCI 5.1.0
    com.apple.driver.AppleUSBXHCI 1.1.0
    com.apple.driver.AppleACPIButtons 1.5
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.5
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClien t 195.0.0
    com.apple.nke.applicationfirewall 3.2.30
    com.apple.security.quarantine 1.4
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
    com.apple.driver.DspFuncLib 2.2.5a5
    com.apple.iokit.IOSurface 80.0.2
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleHDAController 2.2.5a5
    com.apple.iokit.IOHDAFamily 2.2.5a5
    com.apple.iokit.IOSerialFamily 10.0.5
    com.apple.iokit.IOAudioFamily 1.8.6fc18
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.X86PlatformPlugin 5.1.1d6
    com.apple.driver.AppleSMC 3.1.3d10
    com.apple.driver.IOPlatformPluginFamily 5.1.1d6
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.AppleGraphicsControl 3.1.33
    com.apple.nvidia.nvGK100hal 7.3.2
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.NVDAResman 7.3.2
    com.apple.iokit.IONDRVSupport 2.3.4
    com.apple.iokit.IOGraphicsFamily 2.3.4
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
    com.apple.iokit.IOBluetoothFamily 4.0.8f17
    com.apple.driver.AppleUSBMultitouch 230.5
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
    com.apple.iokit.IOUSBHIDDriver 5.0.0
    com.apple.driver.AppleUSBMergeNub 5.1.0
    com.apple.driver.AppleUSBComposite 5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
    com.apple.driver.AppleThunderboltNHI 1.6.0
    com.apple.iokit.IOThunderboltFamily 2.0.3
    com.apple.iokit.IOFireWireFamily 4.4.8
    com.apple.iokit.IO80211Family 420.3
    com.apple.iokit.IOEthernetAVBController 1.0.1b1
    com.apple.iokit.IONetworkingFamily 2.1
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IOAHCIFamily 2.0.8
    com.apple.iokit.IOUSBFamily 5.1.0
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOHIDFamily 1.7.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 177.9
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 331.7
    com.apple.iokit.IOStorageFamily 1.7.2
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.5
    com.apple.iokit.IOPCIFamily 2.7
    com.apple.iokit.IOACPIFamily 1.4

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    49,120
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    It looks like a memory fault but I can't tell for sure. Try starting your MacBook Pro in safe mode and run it that way for awhile to see how it acts. Hold down your Shift key as soon as you hear the "Bong!" sound and keep holding it until the Apple and spinning circle appears. Starting in safe mode disables all third party drivers and startup applications. It also removes the sound and verifies the hard drive. Let us know the result and we can go from there.

  5. #5


    Member Since
    Apr 23, 2013
    Posts
    3
    Once I'm in safe mode what should I do though? I feel like it's running normal now, maybe just a tiny bit slower than normal, but is there something it will tell me or something I should look/check for while running in safe mode?

  6. #6

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    49,120
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    If it runs OK in safe mode for awhile that tells us the problem is not with the hardware. And that's good since a hardware problem can be expensive to repair. It's more than likely a bad driver or software that may be causing the crash.

    Are you running any kind of anti-virus or cleaning software? Software such as MacKeeper or Clean My Mac?

  7. #7


    Member Since
    Apr 25, 2013
    Posts
    11
    error/crash report Macbook Pro
    I get the same message: "Your Startup disk is full; close any open apps and discard any files..." It is not an error message, and it appears when I have nothing open. So an applestore rep in Albuquerque told me to ditch Mackeeper (I did) and it didn't help at all.
    Also he said to go into the disk utility regularly and repair disk permissions. Did that and it still comes up with this msg. plus upon checking available memory I've got plenty - a little less than half the 4 g.

    I'm running lion (X10.75)

    I don't know if it is related, but I lost my I-Tunes library on this computer (got it on my old IMac and my Iphone) - not sure if it disappeared into the Cloud??? or when I loaded it onto the phone.

    Thanks for any light you can shed on this !

  8. #8

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    22,269
    Specs:
    Imac 27" Retina 5K, 512GB flash memory, 3.3GHz, 16GB memory, macOS Sierra beta.
    Ohh dear MacKeeper. Hope you simply did not just drag it to the Trash as it can be the very devil to get rid of.

    http://applehelpwriter.com/2011/09/2...eeper-malware/


    By chance running any antivirus software as well?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  9. #9


    Member Since
    Dec 11, 2010
    Location
    Chicago
    Posts
    1,482
    Specs:
    late 2012 mini w/SSD
    Quote Originally Posted by joansheski View Post
    plus upon checking available memory I've got plenty - a little less than half the 4 g.
    Let's be sure we're all talking about the same things -
    available memory is RAM
    startup disk space is hard drive (storage) space.

    How much hard drive space do you have? Highlight Mac HD - then File > Get Info (or command-i).

  10. #10


    Member Since
    Apr 25, 2013
    Posts
    11
    error/crash report Macbook Pro
    I'm not running any antivirus programs. The rep at the apple store removed Mackeeper while I was there - I can search for any residuals on that - I liked Mackeeper actually, but the rep said it was not effective, possibly harmful.


    On my HD memory info, I have 463.03 gb free out of 499.25. But the message clearly states: "the startup disk is full" and then goes on to say to close open programs and files.

    Thanks folks!

  11. #11

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    49,120
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Let's find out what's going on with your hard drive space. That message clearly shouldn't be popping up if you have all that free space remaining on your hard drive.

    Are you using Time Machine? If you are, and do not have the external hard drive attached Time Machine will continue to make backups but will temporarily store them on your internal hard drive.

    Download the free "Disk Inventory X" from here. That will show what's taking up space on your hard drive.

  12. #12


    Member Since
    Apr 25, 2013
    Posts
    11
    Disk inventory showed that I was using 10+GB on photo storage, so since those pix are saved on my IMac I sent them to the trash along with the Olympus program they were from. Maybe that will do the trick.

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