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Crag52

 
Member Since: Mar 04, 2013
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Hi,
I'm having a problem with my Macbook Pro not loading certain web pages and not being able to send or receive emails (accounts continually taken offline). The strange thing is that this is only happening at home with my router if I go to a WIFI hotspot everything works fine and my partner's PC is working fine with our router at home, it seems to be specific to my Mac. It's been working ok for the last two months, the problem started a couple of days ago. I have tried connecting to the router with an ethernet cable but that made no difference.
HELP, thanks in anticipation.
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chscag

 
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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Have you recently installed any kind of anti virus software or a cleaning program?
Both are notorious for making changes to your "Hosts" file which could be causing the problem you're experiencing.
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Crag52

 
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Thanks for your reply chscag, The last thing I installed was MacKeeper a couple of months ago and my computer has worked fine until a few days ago so I assume that is not the cause.
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chscag

 
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Please do a forum search and or a Google search for "MacKeeper". The general consensus is that it's harmful and should not be installed. We (our forum) do not recommend using it. My suggestion is to completely uninstall MacKeeper first before any further trouble shooting is done.

How to uninstall MacKeeper
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Adric

 
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OMG I really wish MacKeeper would just disappear.

Someone needs to sick the BBB on them!
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Crag52

 
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I hear you re MacKeeper I will make it disappear, one thing I do like about it is being able to easily encrypt files can any one recommend a download to do this when I get rid of MK. Adric who/what is the BBB?
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Dogbreath

 
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BBB = Better Business Bureau
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Crag52

 
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Thanks for BBB explanation, I have uninstalled MacKeeper but I am still experiencing the same problems as detailed in my post of 03-06-2013. The only thing I can think of is to do a system restore, any thoughts on this?
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bobtomay

 
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Head to System Preferences - Network - Advanced

Delete everything in the Preferred Networks box - click OK - click Apply

Status: Connected - hit the turn WiFi Off button - then turn it back on
Then reconnect to your home network

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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jbird0815

 
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Right on target! Thanks so much.
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Crag52

 
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I have tried everything that has been suggested in this forum and from other sources but unfortunately I am still experiencing the same problem of certain web pages not loading and my mail accounts being constantly taken offline but only on my home network, my Mac works fine on any other network and my partners PC works fine on our home network. I have reset my router to the factory settings but the problem still persists. I think that the only thing left to try is a system restore but that presents me with a dilemma. I have not backed up since this problem began in case I was backing up whatever is causing the problem and as I have no way of knowing what that is I will have lose any files etc which were created since this problem began incase any of these are "infected" or am I thinking too "Windows" here.
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jbird0815

 
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Crag 52--just making sure you are deleting the saved preferences (wifi networks) including your own and turning the wifi OFF before turning it back on to your own wifi.
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Crag52

 
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jbird0815, Yes I deleted all preferences including my own and turned the WIFI off and then back on. So in the words of Batman's arch enemy........ RIDDLE ME THAT. Thanks for your reply, the day of the system restore draws near I fear.
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Slydude

 
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Before doing a system restore try creating a new user account and entering your network settings. Since mail seems to be the problrm you mprobably should re-enter the account information as well. If the problem disappears this suggests it is likely something unique to your existing account. That would suggest a reinstall might not be helpful.

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"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
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Crag52

 
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Thanks Slydude, I'll try that.
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