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  1. #1


    Member Since
    Jan 14, 2013
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    My new MBP keeps lagging and freezing
    Hello, AbhiKap here

    I have a new mAcbook pro 13 inch 2.5 ghz intel core i5 4gb ram

    I just got this laptop about 3 months ago

    It was all fine before but now since today morning, it keeps lagging severely and freezing every 10 or so minutes of using it. Once, it froze using safari and once playing minecraft and then I have to turn it off by pressing the power button and rebooting it

    I didn't install anything on it recently and it just started happening for no reason

    What is wrong and how can I fix this?
    Thanks, help is greatly appreciated

  2. #2

    chscag's Avatar
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    Since the machine is only 3 months old, it's still under Apple's warranty. Slowness and freezing could be an indication of a bad hard drive or something else. It's best to take it to Apple and let them diagnose what's wrong. If the hard drive is bad, they'll change it for a new one. Make sure you start making backups of your data right now. Do not wait or you may lose data. Use the built in Time Machine application.

  3. #3


    Member Since
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    Quote Originally Posted by chscag View Post
    Since the machine is only 3 months old, it's still under Apple's warranty. Slowness and freezing could be an indication of a bad hard drive or something else. It's best to take it to Apple and let them diagnose what's wrong. If the hard drive is bad, they'll change it for a new one. Make sure you start making backups of your data right now. Do not wait or you may lose data. Use the built in Time Machine application.
    Yes but I live out of the US so I do not know if the computer will be under warranty?

  4. #4

    pigoo3's Avatar
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    May 20, 2008
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    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by AbhiKap View Post
    Yes but I live out of the US so I do not know if the computer will be under warranty?
    All Apple computers come with the 12 month Applecare warranty automatically. So the difficultly is not whether your computer is under warranty...it would be how to get your computer serviced.

    Other countries have physical Apple Stores (but not all countries)...but that doesn't mean that one will be close enough to you to get there. Otherwise...you need to find out what your service/warranty options are.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  5. #5


    Member Since
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    Quote Originally Posted by chscag View Post
    Since the machine is only 3 months old, it's still under Apple's warranty. Slowness and freezing could be an indication of a bad hard drive or something else. It's best to take it to Apple and let them diagnose what's wrong. If the hard drive is bad, they'll change it for a new one. Make sure you start making backups of your data right now. Do not wait or you may lose data. Use the built in Time Machine application.
    Quote Originally Posted by pigoo3 View Post
    All Apple computers come with the 12 month Applecare warranty automatically. So the difficultly is not whether your computer is under warranty...it would be how to get your computer serviced.

    Other countries have physical Apple Stores (but not all countries)...but that doesn't mean that one will be close enough to you to get there. Otherwise...you need to find out what your service/warranty options are.

    - Nick
    Yes, where I live, in brazil, there are apple stores (premium resellers) in fact, there is one very close to my house. I could take my Mac there I just don't know if they will accept the warranty since the computer was bought in the US and I also don't know how much will they charge. Any ideas?

  6. #6

    pigoo3's Avatar
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    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by AbhiKap View Post
    Yes, where I live, in brazil, there are apple stores (premium resellers) in fact, there is one very close to my house. I could take my Mac there I just don't know if they will accept the warranty since the computer was bought in the US and I also don't know how much will they charge. Any ideas?
    Usually the Applecare warranty is recognised regardless of what country it was purchased in...especially if you are actually going to a "real" Apple Store. Is this a "real" Apple Store...or a computer store that sells/repairs Apple computers? The only way to be 100% sure they will accept the Applecare warranty...is take your iMac to your local Apple Store...and find out.

    If your local Apple Store (premium store) accepts the Applecare warranty (which they should)...and if the issue with the iMac is a manufacturing defect (hopefully it is)...then the charge will be zero! If for some reason they do not acept the Applecare warranty...definitely find out how much they want to charge you BEFORE they do any work!

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  7. #7

    harryb2448's Avatar
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    Nov 28, 2007
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    Specs:
    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    And an 0800 number is available for Brazil:-

    Apple
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  8. #8


    Member Since
    Jan 14, 2013
    Posts
    5
    Quote Originally Posted by pigoo3 View Post
    Usually the Applecare warranty is recognised regardless of what country it was purchased in...especially if you are actually going to a "real" Apple Store. Is this a "real" Apple Store...or a computer store that sells/repairs Apple computers? The only way to be 100% sure they will accept the Applecare warranty...is take your iMac to your local Apple Store...and find out.

    If your local Apple Store (premium store) accepts the Applecare warranty (which they should)...and if the issue with the iMac is a manufacturing defect (hopefully it is)...then the charge will be zero! If for some reason they do not acept the Applecare warranty...definitely find out how much they want to charge you BEFORE they do any work!

    - Nick
    Yes, I wil definitely do that soon. Also, just to clarify, it's a MacBook pro not an iMac

    Thanks anyway

  9. #9

    pigoo3's Avatar
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    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by AbhiKap View Post
    Yes, I wil definitely do that soon. Also, just to clarify, it's a MacBook pro not an iMac
    Sorry...I got confused. Same advice applies.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  10. #10


    Member Since
    Jan 14, 2013
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    Quote Originally Posted by harryb2448 View Post
    And an 0800 number is available for Brazil:-

    Apple

    Ya... How exactly does that work? What is 0800 MY APPLE? Because that's what is in the website

  11. #11

    chscag's Avatar
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    0800-MY-APPLE = 0800-692-7753. That's how it transposes to the telephone number. I'm assuming that would be correct in Brazil?

  12. #12

    harryb2448's Avatar
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    Imac 27" Retina 3.3GHz, 512GB Flash, 16GB memory, OS X.11.4.
    If you bothered to look at the link I provided, you will see the number in Brazil is 008-761-08671.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  13. #13

    chscag's Avatar
    Member Since
    Jan 23, 2008
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    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    The link is for the Apple on line store in Brazil and the number given on the web site is 0800-761-0867. I'm assuming he's trying to reach customer service in Brazil not the online store. (In the US their number is 1-800-MY-APPLE.) Probably similar in Brazil.

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