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OS X - Operating System General OS operation information and support

My new MBP keeps lagging and freezing


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AbhiKap

 
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Hello, AbhiKap here

I have a new mAcbook pro 13 inch 2.5 ghz intel core i5 4gb ram

I just got this laptop about 3 months ago

It was all fine before but now since today morning, it keeps lagging severely and freezing every 10 or so minutes of using it. Once, it froze using safari and once playing minecraft and then I have to turn it off by pressing the power button and rebooting it

I didn't install anything on it recently and it just started happening for no reason

What is wrong and how can I fix this?
Thanks, help is greatly appreciated
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chscag

 
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Since the machine is only 3 months old, it's still under Apple's warranty. Slowness and freezing could be an indication of a bad hard drive or something else. It's best to take it to Apple and let them diagnose what's wrong. If the hard drive is bad, they'll change it for a new one. Make sure you start making backups of your data right now. Do not wait or you may lose data. Use the built in Time Machine application.
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AbhiKap

 
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Quote:
Originally Posted by chscag View Post
Since the machine is only 3 months old, it's still under Apple's warranty. Slowness and freezing could be an indication of a bad hard drive or something else. It's best to take it to Apple and let them diagnose what's wrong. If the hard drive is bad, they'll change it for a new one. Make sure you start making backups of your data right now. Do not wait or you may lose data. Use the built in Time Machine application.
Yes but I live out of the US so I do not know if the computer will be under warranty?
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pigoo3

 
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Quote:
Originally Posted by AbhiKap View Post
Yes but I live out of the US so I do not know if the computer will be under warranty?
All Apple computers come with the 12 month Applecare warranty automatically. So the difficultly is not whether your computer is under warranty...it would be how to get your computer serviced.

Other countries have physical Apple Stores (but not all countries)...but that doesn't mean that one will be close enough to you to get there. Otherwise...you need to find out what your service/warranty options are.

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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AbhiKap

 
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Quote:
Originally Posted by chscag View Post
Since the machine is only 3 months old, it's still under Apple's warranty. Slowness and freezing could be an indication of a bad hard drive or something else. It's best to take it to Apple and let them diagnose what's wrong. If the hard drive is bad, they'll change it for a new one. Make sure you start making backups of your data right now. Do not wait or you may lose data. Use the built in Time Machine application.
Quote:
Originally Posted by pigoo3 View Post
All Apple computers come with the 12 month Applecare warranty automatically. So the difficultly is not whether your computer is under warranty...it would be how to get your computer serviced.

Other countries have physical Apple Stores (but not all countries)...but that doesn't mean that one will be close enough to you to get there. Otherwise...you need to find out what your service/warranty options are.

- Nick
Yes, where I live, in brazil, there are apple stores (premium resellers) in fact, there is one very close to my house. I could take my Mac there I just don't know if they will accept the warranty since the computer was bought in the US and I also don't know how much will they charge. Any ideas?
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pigoo3

 
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Quote:
Originally Posted by AbhiKap View Post
Yes, where I live, in brazil, there are apple stores (premium resellers) in fact, there is one very close to my house. I could take my Mac there I just don't know if they will accept the warranty since the computer was bought in the US and I also don't know how much will they charge. Any ideas?
Usually the Applecare warranty is recognised regardless of what country it was purchased in...especially if you are actually going to a "real" Apple Store. Is this a "real" Apple Store...or a computer store that sells/repairs Apple computers? The only way to be 100% sure they will accept the Applecare warranty...is take your iMac to your local Apple Store...and find out.

If your local Apple Store (premium store) accepts the Applecare warranty (which they should)...and if the issue with the iMac is a manufacturing defect (hopefully it is)...then the charge will be zero! If for some reason they do not acept the Applecare warranty...definitely find out how much they want to charge you BEFORE they do any work!

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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harryb2448

 
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And an 0800 number is available for Brazil:-

Apple

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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AbhiKap

 
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Quote:
Originally Posted by pigoo3 View Post
Usually the Applecare warranty is recognised regardless of what country it was purchased in...especially if you are actually going to a "real" Apple Store. Is this a "real" Apple Store...or a computer store that sells/repairs Apple computers? The only way to be 100% sure they will accept the Applecare warranty...is take your iMac to your local Apple Store...and find out.

If your local Apple Store (premium store) accepts the Applecare warranty (which they should)...and if the issue with the iMac is a manufacturing defect (hopefully it is)...then the charge will be zero! If for some reason they do not acept the Applecare warranty...definitely find out how much they want to charge you BEFORE they do any work!

- Nick
Yes, I wil definitely do that soon. Also, just to clarify, it's a MacBook pro not an iMac

Thanks anyway
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pigoo3

 
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Quote:
Originally Posted by AbhiKap View Post
Yes, I wil definitely do that soon. Also, just to clarify, it's a MacBook pro not an iMac
Sorry...I got confused. Same advice applies.

- Nick

- Computer slow, too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some speedup tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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AbhiKap

 
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Quote:
Originally Posted by harryb2448 View Post
And an 0800 number is available for Brazil:-

Apple

Ya... How exactly does that work? What is 0800 MY APPLE? Because that's what is in the website
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chscag

 
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0800-MY-APPLE = 0800-692-7753. That's how it transposes to the telephone number. I'm assuming that would be correct in Brazil?
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harryb2448

 
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If you bothered to look at the link I provided, you will see the number in Brazil is 008-761-08671.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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chscag

 
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The link is for the Apple on line store in Brazil and the number given on the web site is 0800-761-0867. I'm assuming he's trying to reach customer service in Brazil not the online store. (In the US their number is 1-800-MY-APPLE.) Probably similar in Brazil.
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