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  1. #1


    Member Since
    Nov 19, 2011
    Posts
    15
    recall of seagate hard drives
    Got the email notification yesterday of iMac seagate 1T hard drive replacement and have questions.

    1. do not have original installation disc as per their instructs. Can that be worked around.

    2. They list alternatives for warranty work, appt. at genius bar, authorized service provider, any opinion on which would be the best.

    3. Will I be able to take in my time machine back up and they will reload everything back on after replacement?

    very anxious about this, not knowledgable enough to reload myself. Any suggestions or insights would be greatly appreciated.

    JJ

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    49,430
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, Sierra
    Which version of OS X do you have on your iMac? If it's Lion or Mountain Lion, then you won't have an installation disk.

    Before taking your iMac in, make a complete backup via Time Machine and I also recommend making a clone of your hard drive. You can use Carbon Copy Cloner or SuperDuper to make the clone. Both of those applications will create a bootable clone of your hard drive.

    If there is an Apple Store near by, use them. (Genius bar appointment) Otherwise take it to an authorized Apple service center.

  3. #3


    Member Since
    Nov 19, 2011
    Posts
    15
    So I should take both the clone and Time machine back-up in for them to reinstall all data, right?
    As per your suggestion, I have appt at genius bar.

    Thanks for the help

  4. #4

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,947
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by jjack67 View Post
    So I should take both the clone and Time machine back-up in for them to reinstall all data, right?
    As per your suggestion, I have appt at genius bar.

    Thanks for the help
    They should only need one backup - either a clone or the Time Machine backup. I believe chscag made the recommendation of making both types just to be doubly safe.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

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